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TQM impact on quality conformance and customer satisfaction: A causal model

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  • Forza, Cipriano
  • Filippini, Roberto
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    File URL: http://www.sciencedirect.com/science/article/B6VF8-3V5M33J-1/2/f9ea43f6c27f25f317420cb9d4835827
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    Bibliographic Info

    Article provided by Elsevier in its journal International Journal of Production Economics.

    Volume (Year): 55 (1998)
    Issue (Month): 1 (June)
    Pages: 1-20

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    Handle: RePEc:eee:proeco:v:55:y:1998:i:1:p:1-20

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    Web page: http://www.elsevier.com/locate/ijpe

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    1. רבקה פריאור, 1990. "מקבלי דמי פגיעה, 1988," Working Papers 553, National Insurance Institute of Israel.
    2. אסתר טולידנו, 1990. "מקבלי דמי אבטלה בשנת 1989," Working Papers 452, National Insurance Institute of Israel.
    3. Ebrahimpour, Maling & Johnson, Jean L., 1992. "Quality, vendor evaluation and organizational performance: A comparison of U.S. and Japanese firms," Journal of Business Research, Elsevier, vol. 25(2), pages 129-142, September.
    4. אסתר טולידנו, 1992. "מקבלי דמי אבטלה בשנת 1991," Working Papers 563, National Insurance Institute of Israel.
    5. דליה גורדון ותמר אליאב, 1992. "משפחות חד הוריות, 1991," Working Papers 539, National Insurance Institute of Israel.
    6. מחקר - ביטוח לאומי, 1990. "גיליון 35 - תש"נ, יוני 1990," Working Papers 1126, National Insurance Institute of Israel.
    7. תמר אליאב ולאה ענבר, 1992. "גמלאות אמהות 1990/91," Working Papers 519, National Insurance Institute of Israel.
    8. דליה גורדון ואסתר טולידנו, 1986. "דמי לידה," Working Papers 384, National Insurance Institute of Israel.
    9. אסתר טולידנו, 1988. "מקבלי דמי אבטלה בשנת 1987," Working Papers 374, National Insurance Institute of Israel.
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    Cited by:
    1. Fynes, Brian & De Burca, Sean, 2005. "The effects of design quality on quality performance," International Journal of Production Economics, Elsevier, vol. 96(1), pages 1-14, April.
    2. Dan-Cristian Dabija & Raluca Babut, 2013. "An approach to sustainable development from tourists` perspective. Empirical evidence in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 617-633, November.
    3. Singh, Prakash J., 2008. "Empirical assessment of ISO 9000 related management practices and performance relationships," International Journal of Production Economics, Elsevier, vol. 113(1), pages 40-59, May.
    4. Robinson, Carol J. & Malhotra, Manoj K., 2005. "Defining the concept of supply chain quality management and its relevance to academic and industrial practice," International Journal of Production Economics, Elsevier, vol. 96(3), pages 315-337, June.
    5. Trentin, Alessio & Perin, Elisa & Forza, Cipriano, 2012. "Product configurator impact on product quality," International Journal of Production Economics, Elsevier, vol. 135(2), pages 850-859.
    6. de Koster, M.B.M. & Shinohara, M., 2006. "Supply-Chain Culture Clashes in Europe. Pitfalls in Japanese Service Operations," ERIM Report Series Research in Management ERS-2006-007-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    7. Phan, Anh Chi & Abdallah, Ayman Bahjat & Matsui, Yoshiki, 2011. "Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies," International Journal of Production Economics, Elsevier, vol. 133(2), pages 518-529, October.
    8. Karim, M.A. & Smith, A.J.R. & Halgamuge, S.K. & Islam, M.M., 2008. "A comparative study of manufacturing practices and performance variables," International Journal of Production Economics, Elsevier, vol. 112(2), pages 841-859, April.
    9. Keng-Boon Ooi & Weng-Choong Cheah & Binshan Lin & Pei-Lee Teh, 2012. "TQM practices and knowledge sharing: An empirical study of Malaysia’s manufacturing organizations," Asia Pacific Journal of Management, Springer, vol. 29(1), pages 59-78, March.
    10. Zu, Xingxing & Robbins, Tina L. & Fredendall, Lawrence D., 2010. "Mapping the critical links between organizational culture and TQM/Six Sigma practices," International Journal of Production Economics, Elsevier, vol. 123(1), pages 86-106, January.
    11. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    12. Chen, K.L. & Chen, K.S. & Li, R.K., 2005. "Suppliers capability and price analysis chart," International Journal of Production Economics, Elsevier, vol. 98(3), pages 315-327, December.
    13. Mar Fuentes-Fuentes, M. & Albacete-Sáez, Carlos A. & Lloréns-Montes, F. Javier, 2004. "The impact of environmental characteristics on TQM principles and organizational performance," Omega, Elsevier, vol. 32(6), pages 425-442, December.

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