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Content
2013, Volume 14, Issue 4
- 466-490 Application of fuzzy sets theory in an EOQ model for items with imperfect quality and shortage backordering
by Gour Chandra Mahata - 491-508 Building a Six Sigma model for the Italian public healthcare sector using grounded theory
by Andrea Chiarini - 509-543 Continuous maintenance quality improvement using analytic maintenance quality function deployment technique
by C. Sugumaran & S. Muthu & S.R. Devadasan & V.R. Pramod & K. Srinivasan
2013, Volume 14, Issue 3
- 277-297 Optimisation of distribution quantity in a multi-product multi-period supply chain using genetic algorithm
by Farshid Sobhani & Kuan Yew Wong - 298-320 Employees or technology-based services: a practical study of predicting brand equity within the UAE retail banking context
by Mohammad Al-Hawari & Maen Ahmad Al-hawari - 321-335 A new fuzzy goal directed benchmarking for supplier selection
by Majid Azadi & Seyed Mostafa Mirhedayatian & Reza Farzipoor Saen - 336-354 Refinement of internet banking service quality scale: a confirmatory factor analysis approach
by Mohd Adil & Asif Akhtar & Mohammed Naved Khan - 355-372 Solving a generalised precedence multi-objective multi-mode time-cost-quality trade-off project scheduling problem using a modified NSGA-II algorithm
by Maghsoud Amiri & Amir-Reza Abtahi & Kaveh Khalili-Damghani - 373-397 3PL selection using hybrid model of AHP-PROMETHEE
by Ankit Bansal & Pravin Kumar
2013, Volume 14, Issue 2
- 131-156 Corporate reputation as strategic competitive advantage of manufacturing and service-based firms: multi-industry case study
by Alan D. Smith & William T. Rupp & Darlene Motley - 157-174 Buffer design for availability: a new simulative study in case of infant and random failures
by Daria Battini & Maurizio Faccio & Alessandro Persona & Alberto Regattieri - 175-196 Decision-making in selecting reverse logistics alternative using interval-valued fuzzy sets combined with VIKOR approach
by Chitrasen Samantra & Nitin Kumar Sahu & Saurav Datta & Siba Sankar Mahapatra - 197-220 Development and validation of performance measures for environmentally conscious manufacturing
by Perminder Jit Singh & Varinder Kumar Mittal & Kuldip Singh Sangwan - 221-235 Simulated annealing-based algorithm for the capacitated hub routing problem
by P.N. Ram Kumar & Appa Iyer Sivakumar - 236-251 An economic production quantity (EPQ) model for a customer-dominated supply chain with defective items, reworking and scrap
by Christoph H. Glock & Mohamad Y. Jaber - 252-275 Flexible approach to patients satisfaction: a case of Indian private hospitals
by Sadia Samar Ali & R.K. Bharadwaj & F. Ahmad
2013, Volume 14, Issue 1
- 1-53 On the trade-off between remanufacturing and recycling
by Tharanga Rajapakshe & Milind Dawande & Chelliah Sriskandarajah - 54-66 Internet banking adoption in a developing country - an empirical study
by G. Varaprasad & R. Sridharan & Anandakuttan B. Unnithan - 67-78 Global supply chain barriers of foreign subsidiaries: the case of Korean expatriate manufacturers in China
by Byung-In Park & Hokey Min - 79-84 Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach
by Fazli Idris & Nik Mutasim Nik Abd Rahman & Mohd Ezani Mat Hassan & Norsiah Aminudin & Main Naser Alolayyan - 95-114 Successful green-based initiatives among large corporate entities: a case study from a stakeholder perspective
by Alan D. Smith - 115-130 Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies
by Panayiotis H. Ketikidis & Odran Peter Hayes & Lambros Lazuras & Angappa Gunasekaran & S.C. Lenny Koh
2012, Volume 13, Issue 4
- 415-440 Designing retailer's replenishment policies for non-instantaneous deteriorating items under fuzzy costs
by M. Valliathal & R. Uthayakumar - 441-456 Particle swarm optimisation in development of component families using classification and coding system: a case study in an Indian manufacturing firm
by Tamal Ghosh & Pranab K. Dan - 457-477 Effect of manufacturing system on business objectives of the organisations
by Seema & Darshan Kumar - 478-497 The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches
by Main Naser Alolayyan & Khairul Anuar Mohd Ali & Fazli Idris - 498-524 Humanitarian supply chain management: a critical review
by Lijo John & A. Ramesh & R. Sridharan - 525-553 Customer satisfaction with call centre care: an explanatory empirical study of service encounters in Germany
by Torsten J. Gerpott
2012, Volume 13, Issue 3
- 279-309 Gender preferences concerning identity theft and technology-related issues with sports e-ticketing
by Amber A. Smith & Alan D. Smith & Venugopal Gopalakrishna-Remani & O. Felix Offodile - 310-328 Optimisation of train scheduling in complex railways with imprecise and ambiguous input data by an improved integrated model
by Ali Azadeh & Shahrzad Faghihroohi & Hamidreza R. Izadbakhsh - 329-360 The order winners' operations strategy of mobile phone service providers in developing economies: the case of Jordan
by Yazan Khalid Abed-Allah Migdadi - 361-391 Economic order quantity model under fuzzy sense when demand follows innovation diffusion process having dynamic potential market size
by K.K. Aggarwal & Chandra K. Jaggi & Alok Kumar - 392-414 Sustainability metrics for a supply chain: the case of small and medium enterprises
by Mohd Nishat Faisal
2012, Volume 13, Issue 2
- 147-188 A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains
by Kaveh Khalili-Damghani & Mohammad Taghavifard - 189-207 Alleviating the negative waiting experience through the moderating role of service environment: an empirical study
by Erlinda N. Yunus & Sumartoyo - 208-225 An integrated multi-supplier, multi-buyer and dual vendors inventory model with stochastic demand
by B.C. Giri & A. Chakraborty - 226-246 Quantifying the factors affecting the reconfigurable manufacturing system
by Vasdev Malhotra & Tilak Raj - 247-266 CLING: heuristic to solve integrated resource allocation and routing problem with time window
by R.A. Malairajan & K. Ganesh & Matti Muhos & Päivi Iskanius - 267-278 An optimal policy for a single-vendor single-buyer integrated inventory system based on vendor's strategy of shipments to buyer
by B.C. Giri & R. Bhattacharjee
2012, Volume 13, Issue 1
- 1-18 Energy consumption forecasting using a bi-objective fuzzy linear regression model
by Masoud Rabbani & S.M. Ghoreyshi & H. Rafiei & M. Ghazanfari - 19-41 Supply chain risk prioritisation using a hybrid AHP and PROMETHEE approach
by S. Prasanna Venkatesan & S. Kumanan - 42-64 Using working capital management to improve profitability in the value chain of automotive industry
by Sari Viskari & Lotta Lind & Timo Kärri & Florian Schupp - 65-97 Scope of Six Sigma in Indian foundry operations: a case study
by Bikram Jit Singh & Dinesh Khanduja - 98-118 Three echelon supply chain inventory model for deteriorating items with limited storage facility and lead-time under inflation
by Neeraj Kumar & S.R. Singh & Rachna Kumari - 119-145 An integrated approach for service quality improvement in medical tourism: an Indian perspective
by Bikash Ranjan Debata & Bhaswati Patnaik & S.S. Mahapatra & Sreekumar
2012, Volume 12, Issue 4
- 387-404 Using queuing theory for evaluating flexibility performance in banking services
by Wuttigrai Ngamsirijit - 405-430 Machine tool component manufacturing - a lean approach
by B. John & V. Selladurai & Rajesh Ranganathan - 431-446 Risk in collaborative networks: relationships analysis
by Mohammad Alawamleh & Keith Popplewell - 447-467 Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
by Hadi Shirouyehzad & F. Hosseinzadeh Lotfi & Arash Shahin & Mir. B. Aryanezhad & Reza Dabestani - 468-489 Discriminate analysis and neural network approach in water utility service
by Suchismita Satapathy & S.K. Patel & P.D. Mishra - 490-508 A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
by Michael Sony & Nandakumar Mekoth
2012, Volume 12, Issue 3
- 269-288 Channel coordination and variance reduction in a newsvendor setting
by Christoph H. Glock & Jörg M. Ries - 289-308 A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
by Hadi Shirouyehzad & F. Hosseinzadeh Lotfi & Arash Shahin & Mir. B. Aryanezhad & Reza Dabestani - 309-331 Expanding the quality paradigm for contemporary realignment: an ethics perspective
by Sunil Babbar & Xenophon Koufteros & Jayanth Jayaram - 332-347 A combined extent fuzzy AHP and simulation method for selecting stacking layout type in marine container terminals
by Ali Reza Moazen Jahromi & Amir Saeed Nooramin & Aboozar Adljooy Safaei - 348-367 Comparison of meta-heuristics for container ship routing problem
by S. Santhanakrishnan & T.T. Narendran & K. Ganesh & S.P. Anbuudayasankar - 368-386 Optimum maintenance strategy: a case study in the mining industry
by Arash Shahin & Hadi Shirouyehzad & Ehsan Pourjavad
2012, Volume 12, Issue 2
- 139-164 A two-phase quorum queueing system with Bernoulli vacation schedule, setup, and N-policy for an unreliable server with delaying repair
by Lotfi Tadj & Gautam Choudhury & Kamel Rekab - 165-187 Buyer perceptions on the buyer-supplier collaborative relationship and performance: a service example
by Hulya Julie Yazici - 188-220 Class of sustainable supply chain routing problems - framework and comprehensive review
by P. Sivakumar & K. Ganesh & Yves Ducq & S.P. Anbuudayasankar - 221-243 Performance optimisation of automobile service centre using Taguchi approach
by Rishu Sharma & Suresh Garg - 244-268 Development and analysis of heuristic algorithms for a two-stage supply chain allocation problem with a fixed transportation cost
by V.P. Vinay & R. Sridharan
2012, Volume 12, Issue 1
- 1-19 Design of fractal information coordination system in a supply chain network
by Navin K. Dev & Ravi Shankar - 20-34 Developing the concept of pricing in a deterministic homogenous vehicle routing problem with comprehensive sensitivity analysis
by Borna Rezaie & Farhad Esmaeili & Hamed Fazlollahtabar - 35-66 An application of analytic network process for selection of a plant location: a case study
by G. Anand & Rambabu Kodali & Chandra Sekhar Dhanekula - 67-89 Multi-attribute group decision-making (MAGDM) for supplier selection using fuzzy linguistic modelling integrated with VIKOR method
by Swagatika Mishra & Chitrasen Samantra & Saurav Datta & Siba Sankar Mahapatra - 90-100 An EOQ model with fuzzy demand and learning in fuzziness
by Christoph H. Glock & Kurt Schwindl & Mohamad Y. Jaber - 101-117 A framework for organisational change management in lean manufacturing implementation
by Norani Nordin & Baba Md Deros & Dzuraidah Abdul Wahab & Mohd Nizam Ab. Rahman - 118-138 Non-greedy systematic neighbourhood search heuristic for multi-objective facility layout problem
by Rajesh Matai & Surya Prakash Singh & Murari Lal Mittal
2012, Volume 11, Issue 4
- 359-384 Influence of learning design for implementation of knowledge management solution
by S. Nagarajan & K. Ganesh & A.T. Resmi & Manoj K. Jha & Päivi Iskanius - 385-406 Lean implementation in non-repetitive companies: a survey and analysis
by Alberto Portioli-Staudacher & Marco Tantardini - 407-427 An implementation strategy for collaboration in supply chain: an investigation and suggestions
by Gopal Kumar & R.N. Banerjee - 428-448 Identifying the effective banking service delivery process design strategy in developing economies (the case of Jordan)
by Yazan Khalid Abed-Allah Migdadi - 449-480 Investigation of supply chain flexibility using a forced field analysis - a case study
by Dileep More & A. Subash Babu - 481-500 Management of product change projects: a supply chain perspective
by Michael Slamanig & Herwig Winkler
2012, Volume 11, Issue 3
- 237-254 Suppliers ranking by cross-efficiency evaluation in the presence of volume discount offers
by Mahdi Mahdiloo & Abdollah Noorizadeh & Reza Farzipoor Saen - 255-266 The reconfiguration issue of stochastic facility layout design in cellular manufacturing systems
by Shahram Ariafar & Napsiah Ismail & Sai Hong Tang & Mohd Khairol Anuar Mohd Ariffin & Zahra Firoozi - 267-291 A classification of service facilities, servicescapes and service factories
by Markku Tinnilä - 292-313 Project-based learning course design: a service design approach
by Rui M. Lima & João Mello Da Silva & Natascha Van Hattum-Janssen & Simone Borges Simão Monteiro & João Carlos Félix De Souza - 314-334 Critical success factors for experiential marketing: evidences from the Indian hospitality industry
by Saranjit Gupta & Samrat Dasgupta & Ranjan Chaudhuri - 335-357 Literature snapshot on Six Sigma project selection for future research
by Muthuswamy Shanmugaraja & Muthuswamy Nataraj & Nallasamy Gunasekaran
2012, Volume 11, Issue 2
- 123-150 An integrated method using AHP, DEA and GP for evaluating supply sources
by K. Sunil Kumar & A. Subash Babu - 151-169 Performance evaluation of metro stations in Shanghai: a service contact perspective
by Wenjun Gu & Sanjeev Bordoloi - 170-200 Exploring the degree of commercialisation associated with sports marketing activities
by Amber A. Smith & David P. Synowka & John S. Clark & Alan D. Smith - 201-221 Thirty criteria-based assessment of agility in a pneumatic enabling products manufacturing company
by C.G. Sreenivasa & S.R. Devadasan & R. Murugesh - 222-236 Relationships among ISO 9001, competitive dimensions and profitability
by S. Bruce Han & Khim L. Sim & Maling Ebrahimpour
2012, Volume 11, Issue 1
- 1-12 Labour management for a restaurant using data envelopment analysis
by Seong-Jong Joo & Peter J. Billington & Philipp A. Stoeberl - 13-34 An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world
by Yudi Fernando & Norizan Mat Saad & Mahmod Sabri Haron - 35-48 Interrelationship of drivers for agile manufacturing: an Indian experience
by Swagatika Mishra & Saurav Datta & S.S. Mahapatra - 49-69 Develop a commercial aircraft pilot job stress model through an experience ability perspective: considering the work experience
by Jiun-Hung Lin - 70-86 Simulation-based tool to analyse the effect of order acceptance policy in a make-to-order manufacturing system
by Paolo Renna - 87-106 Investigating the main problems in implementing Lean in supply chains of service companies
by Alberto Portioli-Staudacher & Marco Tantardini - 107-122 Indian customers' attitude towards trust and convenience dimensions of internet banking
by Arpita Khare & Ankita Mishra & Anurag B. Singh
2011, Volume 10, Issue 4
- 379-399 Modularity in logistics services: a business model and process view
by A. Bask & M. Lipponen & M. Rajahonka & M. Tinnilä - 400-425 An integrated fuzzy-AHP-LP (FAHLP) approach for supplier selection and purchasing decisions
by Rakesh D. Raut & Harsh V. Bhasin & Sachin S. Kamble & Sayan Banerjee - 426-448 Determinants of competitiveness and their relative importance: a study of Indian auto-component industry
by Deepika Joshi & Ajay Pal Singh Rathore & Dipti Sharma & Bimal Nepal - 449-466 Leadership, trust, and marketing effectiveness in service businesses
by Luu Trong Tuan - 467-499 Workplace productivity and managerial support issues associated with March Madness
by Amber A. Smith & Alan D. Smith & O. Felix Offodile
2011, Volume 10, Issue 3
- 255-273 Using GIS for evaluating retail centres location at Jeddah City
by Abdulkader A. Murad - 274-293 Measurement of service quality in banks: a comparative study between public and private banks in India
by Sachin S. Kamble & Sudheer M. Dhume & Rakesh D. Raut & Ranjan Chaudhuri - 294-315 A comparison of competing structural models in call centres: prospects for value creation
by Ayham Jaaron & Chris Backhouse - 316-327 Two-warehouse inventory model for deteriorating items: a study with shortages under inflation and time value of money
by Soumendra Kumar Patra - 328-347 Interrelating operational and financial performance measurements in a multiproduct inventory system
by Margarita Protopappa-Sieke & Ralf W. Seifert - 348-377 Designing and pre-testing a questionnaire for two-wheeler services
by Virupaxi Bagodi & Biswajit Mahanty
2011, Volume 10, Issue 2
- 119-135 Strategic choices and operations strategy: a multiple cases study
by Ely Laureano Paiva & Luciana Marques Vieira - 136-167 Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique
by Rakesh D. Raut & Harsh V. Bhasin & Sachin S. Kamble - 168-198 The influence of mall shopping environment and motives on shoppers' response: a conceptual model and empirical evidence
by Mamoun N. Akroush & Amjad A. Abu-ElSamen & Najwan A. Jaradat - 199-215 Customers' perception and attitude towards service quality in multinational banks in India
by Arpita Khare - 216-238 Waste elimination using quality function deployment
by Ibrahim A. Rawabdeh - 239-254 Toyota's A3 reports for improving 6-S activities: an aeronautical industry case study
by R. Gnanaguru & K. Puvaneswari & Jogendra Mallick & C. Jegadheesan & V. Mohan Sivakumar & S.R. Devadasan
2011, Volume 10, Issue 1
- 1-12 A queuing model with balking index and reneging rate
by Pen-Yuan Liao - 13-29 What is the right cash conversion cycle for your supply chain?
by Pan Theo Grosse-Ruyken & Stephan M. Wagner & Ruben Jonke - 30-51 Redesigning the design process through interactive simulation: a case study of life-cycle engineering in jet engine conceptual design
by Warren Kerley & David C. Wynn & Claudia Eckert & P. John Clarkson - 52-73 A novel swarm optimisation approach for risk-based partner selection in virtual enterprises
by S.S. Mahapatra & N.R. Nayak & K. Prasanna & G.S. Beriha - 74-93 Integrated framework for component variety management: a case study
by Gang Wang & Bimal Nepal & Leslie Monplaisir & Steve Ponsock - 94-118 Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry
by Faisal Talib & Zillur Rahman & M.N. Qureshi & Jamshed Siddiqui
2011, Volume 9, Issue 4
- 389-410 A methodology for the implementation of lean thinking in manufacturing support services
by A. Jaaron & C.J. Backhouse - 411-428 Integrated supply chain: a survey of Indian textile organisations
by Darshan Kumar & Om Pal Singh & Jagdev Singh - 429-452 Developing an instrument for measuring Six Sigma implementation
by Erick C. Jones & Mahour Mellat Parast & Stephanie G. Adams - 453-490 An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust
by Samer E. Dahiyat & Mamoun N. Akroush & Bayan N. Abu-Lail - 491-505 Customers' quality perceptions towards online railway reservation services in India: an exploratory study
by Arpita Khare & Meenakshi Handa
2011, Volume 9, Issue 3
- 259-283 An economic production quantity model with stochastic demand in an imperfect production system
by Biswajit Sarkar & Shib Sankar Sana & Kripasindhu Chaudhuri - 284-307 Analysis of supplier related issues in supply chain practices
by Darshan Kumar & Om Pal Singh & Jagdev Singh - 308-329 Measuring the risk of sourcing from low cost countries: a macro perspective
by Hokey Min & Ilsuk Kim - 330-364 Effects of firm characteristics on the link between business environment and operations strategy: evidence from China's retail sector
by Wantao Yu & Ramakrishnan Ramanathan - 365-388 Application of fuzzy SMART approach for supplier selection
by M. Sandeep & S. Kumanan & S. Vinodh
2011, Volume 9, Issue 2
- 141-161 Service operations management: case studies of architectural firms' commitment to quality assurance
by Alan D. Smith & O. Felix Offodile - 162-182 Integrated planning in a multi-site procurement, production and distribution system under rolling schedule
by Atul P. Kanyalkar & Gajendra K. Adil - 183-201 An empirical analysis on the impact of risk on customer loyalty in electronic commerce
by Ramakrishnan Ramanathan - 202-226 An intelligent hybrid model for the integrated design of cellular manufacturing systems
by K.S. Sangwan & Rambabu Kodali - 227-244 Identification of arenas unconquered by agile manufacturing researches and practices through a literature survey
by C.G. Sreenivasa & S.R. Devadasan - 245-258 Evaluation of green supply chain management practices in the Malaysian automotive industry
by Ezutah Udoncy Olugu & Kuan Yew Wong
2011, Volume 9, Issue 1
- 1-17 Modular service design in professional services: a qualitative study
by Davi Nakano - 18-31 A multiple objective approach to scheduling the preventive maintenance of modular aircraft components
by Seong-Jong Joo & Hokey Min - 32-51 Inventory policies for a supplier facing mixed periodic demand in a single-supplier multi-retailer supply chain
by Su-Hwa Wu & Juhwen Hwang - 52-59 Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology
by Ziqi Liao - 60-82 An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement
by A.K. Digalwar & K.S. Sangwan - 83-110 An EOQ model for imperfect quality products with partial backlogging – a comparative study
by Monami Das Roy & Shib Sankar Sana & Kripasindhu Chaudhuri - 111-139 Assessing the interaction of price optimisation and system-wide transportation selection on a third-party logistics provider
by Yong Joo Lee & Tim Baker
2011, Volume 8, Issue 4
- 405-417 Study of one way product substitution on supply chain performance
by Srikanta Routroy & T. Prashanth & Ravi Sankar Ippili - 418-432 Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison
by Ji Cheng Zhu & Ramakrishnan Ramanathan & Usha Ramanathan - 433-448 Can organisations disrupt and expand from their core to sustain their operations?
by Kaushik Sridhar - 449-470 Supply chain benefits from consortia e-marketplaces: a case study of AeroDefence
by Michael Johnson - 471-486 Determining improvement priorities of public leisure facilities by revised Importance–Performance Analysis
by Hui-Hsien Hsu & Chi-Fan Lin & Yi-De Liu - 487-515 Adoption of six-sigma concept in New Product Development: a literature survey and analysis
by M. Natarajan & V. Senthil & S.R. Devadasan & N. Vijay Mohan & P.R. Shalij - 516-534 Flexible Manufacturing System selection based on grey relation under uncertainty
by Prasant Ranjan Dhal & Saurav Datta & S.S. Mahapatra
2011, Volume 8, Issue 3
- 260-282 Insights into integration for supply chain redesign in service and product-focused firms
by David D. Dobrzykowski & Oanh T. Tran & Paul Hong - 283-304 Green Supply Chain Management orientation and firm performance: evidence from South Korea
by Jin Hwan Kim & Sunhee Youn & James Jungbae Roh - 305-321 Self-Service Technologies (SSTs): determinants of adoption and its post-usage outcomes from a focal company perspective
by Mark Yang & Ki-hyun Park - 322-334 Classification of mass customisation: a Socio-Technical System perspective
by Y. Park & A.Y. Nahm - 335-346 Effective implementation of Communities of Practices (CoPs) in a knowledge habitat: a case study of Samsung Electronics
by Gyewan Moon & Chungshin Park & Dong K. Yoo & Sukbong Choi - 347-364 High-speed surface transportation corridor: a conceptual framework
by Udayan Nandkeolyar & Oanh T. Tran & Woosang Hwang - 365-389 Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan
by Soon W. Hong & Cheng-Li Huang - 390-403 Process architecture impact: a comparative study of two glass industries
by Junichi Tomita & YoungWon Park & Paul Hong
2011, Volume 8, Issue 2
- 127-141 Creating value for the business service buyer through modularity
by Pauliina Ulkuniemi & Saara Pekkarinen - 142-163 An analysis on enhancing service delivery in the United States Coast Guard
by Tad Drozdowski & Tugrul U. Daim - 164-190 Utilisation of new technologies: a state-of-art-review and future prospective
by Harwinder Singh & J.S. Khamba - 191-221 Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations
by Alan D. Smith - 222-256 The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
by Israel Boxer & Gabor Rekettye
2011, Volume 8, Issue 1
- 1-26 Shrinking-release window movie releases: potential impacts on best business practices
by Alan D. Smith - 27-45 AQUA: Analytical model for evaluation and selection of Third-Party Logistics service provider in supply chain
by R. Rajesh & S. Pugazhendhi & K. Ganesh & C. Muralidharan - 46-75 Managing Supply Chain Flexibility using an integrated approach of classifying, structuring and impact assessment
by Dileep More & A. Subash Babu - 76-91 Co-creation and the new marketing mix as an innovative approach for enhancing tourism industry competitiveness in Egypt
by Mohammed I. Eraqi - 92-107 Performance analysis of Virtual Cellular Manufacturing: a simulation study
by R. Jayachitra & P.S.S. Prasad - 108-126 Supplier selection in Supply Chain Management: a fuzzy multi-criteria decision-making approach
by Sreekumar & S.S. Mahapatra
2010, Volume 7, Issue 4
- 401-418 Six Sigma implementation in the service sector: notable experiences of major firms in the USA
by Yasin Ozcelik - 419-439 Organisational design alternatives within international operations networks: a transaction cost perspective
by Michel Leseure - 440-464 DOLADMAICS: a model for implementing Lean Six Sigma in contemporary SMEs
by S. Michael Gnanaraj & S.R. Devadasan & R. Murugesh & P.R. Shalij - 465-482 An AHP framework of supplier evaluation with reference to high-value and critical items: a case study
by Debadyuti Das & Deepak Barman - 483-500 Strategic marketing as a managerial approach for enhancing the competitiveness of the tourism business sector in Egypt
by Mohammed I. Eraqi - 501-533 A multicriteria decision model for the selection of supply chain management software
by Gunjan Soni & Rambabu Kodali
2010, Volume 7, Issue 3
- 275-299 The strategic concerns of quality assurance: case studies of large reputable firms in the service sector
by Alan D. Smith - 300-316 Manufacturing cell formation using graph decomposition
by A. Manimaran & G. Prabhakaran & P. Venkumar & R. Sudhakara Pandian - 317-332 Optimal staffing policy for queueing systems with cyclic demands
by Pen-Yuan Liao - 333-350 Determining satisfaction through customer-perceived service quality and value: evidence from Ethiopian Telecommunications
by Rakshit Negi - 351-377 A multicriteria decision model for supplier selection in portfolios with interactions
by Mohammad Hossein Khakbaz & Amir Hossein Ghapanchi & Madjid Tavana - 378-399 FMS selection based on area method under fuzzy environment
by S.S. Mahapatra & R.K. Das
2010, Volume 7, Issue 2
- 143-176 Automobile choices within e-commerce, technology innovation and current financial environments
by Alan D. Smith - 177-199 Bridging sales and service quality functions in retailing high-technology consumer products
by Rajagopal - 200-214 The influence of banks' advice to SMEs on customer satisfaction: the case for regulation
by Bjorn Berggren & Nicolaus Lundahl & Lars Silver & Fatima Vegholm - 215-230 An approach to the minimisation of makespan in the textile industry using ant colony optimisation
by R. Amuthakkannan & C.K. Babu & S.M. Kannan - 231-251 The effect of scheduling policies on operating room overtime performance
by Alper Murat & Bimal Nepal - 252-274 Technological capability building in Indian manufacturing industry: an empirical study on the role of technology adoption and adaptation process
by A.P.S. Sethi & J.S. Khamba & Sushil & R. Kiran
2010, Volume 7, Issue 1
- 1-23 Service quality programme developments and lean management aspects: a multi-case study
by Alan D. Smith - 24-52 A graph-theoretic approach to evaluate the intensity of barriers in the implementation of FMSs
by Tilak Raj & Ravi Shankar & Mohammed Suhaib & R.A. Khan - 53-75 Assessing the efficiency of hospitals operating under a unique owner: a DEA application in the presence of missing data
by Caglar S. Aksezer & James C. Benneyan - 76-96 A genetic algorithm approach to generate an integrated multiplant aggregate production-distribution plan
by P. Ashoka Varthanan & N. Murugan & G. Mohan Kumar - 97-111 Supply chain management consulting: a qualitative empirical study of market segments and dynamics
by Stephan M. Wagner & Andreas F. Breiter - 112-142 Minimising makespan on a single heat-treatment furnace in the steel casting industry
by M. Ramasubramaniam & M. Mathirajan & V. Ramachandran
2010, Volume 6, Issue 4
- 377-397 Cell formation with operational time using ART1 networks
by R. SudhakaraPandian & S.S. Mahapatra - 398-422 Insights and learnings from lean manufacturing implementation practices
by Om Prakash Yadav & Bimal Nepal & Parveen S. Goel & Rakesh Jain & R.P. Mohanty - 423-442 Multicriteria decision making in electricity demand management: the case of Kuwait
by Mohammed Hajeeh - 443-451 Moving up the value chain using alliance-induced learning: a case study
by S. Raghunath & Ram Subramanian - 452-469 Implementation of agile supply chain model in an electronic switches manufacturing company
by G. Anoop Kumar & S.R. Devadasan & P.R. Shalij & S. Vinodh & D. Rajanayagam & Immanuel Edinbarough - 470-488 Dynamic capability: explaining the impact of ISO 14001 on Corporate Financial Performance
by Jiangning Zhao & D. Steven White
2010, Volume 6, Issue 3
- 230-256 Managing multiple ontologies in a virtual breeding environment context
by Dora Simoes & Hugo Ferreira & Antonio Lucas Soares - 257-292 The management of ontologies in the VO breeding environments domain
by Hamideh Afsarmanesh & Ekaterina Ermilova - 293-312 Increasing collaboration preparedness and performance through VO inheritance
by Iris Karvonen & Iiro Salkari & Martin Ollus