IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v11y2012i2p151-169.html
   My bibliography  Save this article

Performance evaluation of metro stations in Shanghai: a service contact perspective

Author

Listed:
  • Wenjun Gu
  • Sanjeev Bordoloi

Abstract

Metro system in Shanghai is not only providing commute services to over two million people every day, but also serving as an effective means to tackle social and environmental problems prevailing in major cities in the People's Republic of China. As an integral part of the system, metro stations differ in size, structure and general operations, making performances evaluation across stations difficult. We studied the metro system in Shanghai from service contacts perspective and conducted a performance evaluation of selected stations using data envelopment analysis (DEA). In this paper, we present our results and some managerial insights of our analysis.

Suggested Citation

  • Wenjun Gu & Sanjeev Bordoloi, 2012. "Performance evaluation of metro stations in Shanghai: a service contact perspective," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 11(2), pages 151-169.
    • Handle: RePEc:ids:ijsoma:v:11:y:2012:i:2:p:151-169
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=45197
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:11:y:2012:i:2:p:151-169. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.