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Developing an instrument for measuring Six Sigma implementation

Author

Listed:
  • Erick C. Jones
  • Mahour Mellat Parast
  • Stephanie G. Adams

Abstract

The purpose of this paper is to develop an instrument for measuring Six Sigma implementation. We develop eight constructs for measuring Six Sigma implementation utilising the PDCA cycle (plan-do-check-act). The instrument captures different aspects of Six Sigma implementation in organisations such as the role of black belts, financial responsibility and executive support. In addition, we show that there is significant difference in Six Sigma implementation among organisations, where those employing PDCA cycle for their Six Sigma initiatives achieve higher level of performance. We believe the proposed instrument can be used for measuring Six Sigma implementation in organisations. Implications for managers and future research have been provided.

Suggested Citation

  • Erick C. Jones & Mahour Mellat Parast & Stephanie G. Adams, 2011. "Developing an instrument for measuring Six Sigma implementation," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 9(4), pages 429-452.
    • Handle: RePEc:ids:ijsoma:v:9:y:2011:i:4:p:429-452
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