IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v8y2011i3p305-321.html
   My bibliography  Save this article

Self-Service Technologies (SSTs): determinants of adoption and its post-usage outcomes from a focal company perspective

Author

Listed:
  • Mark Yang
  • Ki-hyun Park

Abstract

With the exponential rise of the technological advances, service firms adopt Self-Service Technologies (SSTs) as their innovative weapons to create value. Much research has focused on customers' perspectives of adopting SSTs, i.e., determinants of SST adoption, attitudes and intentions toward use. Yet, studies on organisational adoption of SST, its post-adoption usage, and its organisational impact have been little explored. This paper conceptually explores the determinants of SST adoption and its post-usage impact from a focal company perspective considering the nomological network of SST adoption. Implications as well as future research opportunities are provided.

Suggested Citation

  • Mark Yang & Ki-hyun Park, 2011. "Self-Service Technologies (SSTs): determinants of adoption and its post-usage outcomes from a focal company perspective," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 8(3), pages 305-321.
    • Handle: RePEc:ids:ijsoma:v:8:y:2011:i:3:p:305-321
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=38974
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:8:y:2011:i:3:p:305-321. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.