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Content
2023, Volume 44, Issue 3
- 293-316 Lean operations and competitive advantage in the pharmaceutical industry
by Abdel-Aziz Ahmad Sharabati - 317-354 Challenges of applying the contract integrated project delivery method in construction industry projects based on the knowledge-intensive service
by Mohammadjavad Nasiri Jahroudi & Mehdi Nani & Ebrahim Safa & Ehsan Sadeh - 355-367 The influence of branding and communication on the perception of value: a study from the perspective of medical tourism services
by Bruno Barbosa Sousa & Gisela Maria Alves - 368-389 Robustness in production systems – findings from a systematic literature review
by Christian Stockmann & Herwig Winkler - 390-407 The influence of DevOps practices in ITSM processes
by João Faustino & Rúben Pereira & Miguel Mira da Silva - 408-425 Model for spotting and eliminating non-value adding activities: a theoretical foundation for applying lean strategies in conventional manufacturing engineering organisations
by D. Ramesh Kumar & S.R. Devadasan & D. Elangovan - 426-441 Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
by Pardeep Gupta & Ankesh Mittal
2023, Volume 44, Issue 2
- 149-172 Strategic planning for environmental sustainability in supply chains: an ISM and MICMAC approach
by Saheim Khalaf Al-Josaiman & Faisal Talib & Mohd. Nishat Faisal - 173-195 Supply chain considerations in digital strategies, e-procurement and CRM
by Alan D. Smith - 196-213 Planned organisational change and organisational commitment-to-change: the moderating role of leader-member exchange
by Kah Chun Cheong & May Chiun Lo & Abang Azlan Mohamad & T. Ramayah - 214-237 Critical business design factors in the internet of things service supply chain: a review and typology
by Luke Treves & Mikko Pynnönen & Mika Immonen - 238-269 Digital bank accounts and digital credit cards: extending UTAUT2 to FinTech's services in Brazil
by Érico Aurélio Abreu Cardozo & Juliana Maria Magalhães Christino & Ana Carolina Paiva de Carvalho - 270-292 Application of lean techniques and simulation to improve efficiency of the oncology department
by Sergio Fichera & Antonio Costa & Roberto Rosario Corsini & Vincenzo Parrinello
2023, Volume 44, Issue 1
- 1-20 Relationship between downsizing and organisational performance: serial mediation effect of employee morale and tolerance to ambiguity
by G.N. Sumathi & I.S. Stephan Thangaiah - 21-42 Railway construction project risk assessment techniques: systematic literature review
by Tesfaye Gashaw & Kassu Jilcha - 43-61 A strategic assessment and evaluation of the major factors behind the high failure rate of many restaurants in the city of Beirut-Lebanon
by Laurent B. Yacoub & Atef H. Harb - 62-92 Evaluation of key enablers of green supply chain management in Indian manufacturing industries: a fuzzy approach
by Kaibalya Nayak & Deepak Singhal & Sushanta Tripathy & Biswajit Mohapatra - 93-114 Managing a green supply chain: role of communication, collaboration, learning and trust
by Sundus Chishti & Salma Ahmed - 115-135 Role of artificial intelligence in the enabling sustainable supply chain management during COVID-19
by Muhammad Usman Tariq - 136-148 The execution of worker layoff disputes verdicts at the industrial relationship courts in Indonesia
by Neni Vesna Madjid & Saldi Isra & Kurnia Warman & Mardenis & Hilaire Tegnan
2022, Volume 43, Issue 4
- 421-439 The drivers of success in new-service development: rough set theory approach
by Mahmoud Dehghan Nayeri & Moein Khazaei & Dania Abdolahbeigi - 440-459 E-government use and rebuilding trust: satisfaction with e-services as a mediator
by Sahem Nawafleh & Alaa Ahmad Al-Salaiti - 460-484 Development of loyalty through innovation perceived in services
by Djalma Silva Guimaraes Junior & Fagner José Coutinho de Melo & André Philippi Gonzaga de Albuquerque & Eryka Fernanda Miranda Sobral - 485-509 A small service enterprise: system dynamics study
by Virupaxi Bagodi - 510-530 Exploring the direct and mediating effect of transformational leadership on employee commitment
by Álvaro Dias & Veronica Silva & Leandro Pereira & Renato Lopes da Costa & Rui Gonçalves - 531-549 Optimisation of a fuzzy inventory model with seasonal demand rate in two different markets
by Neelanjana Rajput & R.K. Pandey & Anand Chauhan - 550-561 Designing an optimal plant layout: a case of the plastic moulding company
by Hokey Min & Seong-Jong Joo
2022, Volume 43, Issue 3
- 287-311 Proposing a new scheduling model for new product/service development projects, by consideration of the distribution index of activities
by Seyed Mojtaba Sajadi & Shervin Razaghi & Shaghayegh Rahnama & Shahin Dabagh - 312-337 Predicting customer engagement behaviour: the mediating role of hotel functional quality in the Vietnamese hotel industry
by Gamal S.A. Khalifa & Nguyen Vu Hieu Trung & Md Sazzad Hossain - 338-358 Demographics impact on management capabilities through the lens of transactional and transformational leadership
by Abdul Nazer Shah & Naveed Saif & Muhammad Tahir Khan & Irfan Ullah Khan - 359-377 Investigating the readiness to use enterprise social media in employee recruitment (a case study of automotive industries)
by Hedieh Shakeri & Mohammad Khalilzadeh & Ashkan Hafezalkotob & Seyed Ahmad Yazdian - 378-400 Effect of uncertainty in demand and production for manufacturing industries during COVID-19
by Renu Sharma & Anubhav Pratap Singh & Ritu Arora & Anand Chauhan - 401-420 The work-life balance and job satisfaction
by Álvaro Dias & Carolina Feixeira & Leandro Pereira & Renato Lopes da Costa & Rui Gonçalves
2022, Volume 43, Issue 2
- 145-168 Optimisation model for simultaneous delivery and pickup vehicle routing problem with time windows
by Mst. Anjuman Ara & Md. Tanvir Ahmed & Nilufa Yeasmin - 169-187 Effect of positive psychological capital on service quality management in higher education
by Amal Farouk Soliman & Mohga AbdElRahman Badran - 188-202 Maintaining sustainable production and service by mitigating impact Industry 4.0 factors in the petroleum and coal sector in Pakistan
by Muhammad Usman Tariq - 203-226 The impact of open service innovation on perceived service quality of customer in Sari Municipality
by Aliraza Safarpour Soukhteh Kolaee & Rahman Ghaffari & Mohammad Mahdi Ahmadian Divkoti - 227-248 VMI adoption in automotive industries: two different perspectives
by Mohammad Juned & Jamal A. Farooquie - 249-268 Technicians selection and allocation in field services using a hybrid approach
by G. Jegan Jose & S. Prasanna Venkatesan & S. Kumanan - 269-286 Comparison between the effects of educational programs and quality of working life on product quality
by Razieh Sadeghee & Mohammad Khalilzadeh
2022, Volume 43, Issue 1
- 1-25 Smart supply chain management issues and challenges
by I.S. Stephan Thangaiah & A. Vasumathi & Rajesh Mamilla & Anil Chandrasekaran - 26-51 Understanding the role of in-store logistic operations in retail: findings from Pakistan
by Arsalan Najmi & Yamna Arshad & Waqar Ahmed & Kanagi Kanapathy & Azmin Azliza Aziz - 52-71 A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function
by Amir Azar & Sadigh Raissi - 72-87 Minimising the tardiness in open shop scheduling problems using variants of the firefly algorithm and genetic algorithm
by A. Hussain Lal & R. Jeyapaul & A. Noorul Haq - 88-108 Exploring the effects of lean practices and supply chain disruption on performance
by Kihyun C. Park - 109-124 Organisational learning through implementation of knowledge management techniques
by Sangita Dutta Gupta & Pritiraj Brahma & Akhil Jack Regi & Emon Roy & Anandarup Kar - 125-144 Optimisation of an FEOQ model for deteriorating items with reliability influence demand
by Neelanjana Rajput & Anand Chauhan & R.K. Pandey
2022, Volume 42, Issue 4
- 439-453 Development, measurement and validation of customer perceived value scale in Indian financial services sector
by P. Suganthi & A.P. Muthulakshmi - 454-479 The lean framework for supporting the pharmaceutical supply chain transformation
by Berty Argiyantari & Togar M. Simatupang & Mursyid Hasan Basri - 480-499 An empirical study of green supply chain management practices and environmental performance of Indian manufacturing organisations
by Mohd. Azmi Khan & Salma Ahmad & Amgad S.D. Khaled - 500-524 Buffer size evaluation in a bottle plant production system: a comparison between different solving methods
by Ilenia Zennaro & Serena Finco & Riccardo Aldrighetti & Daria Battini - 525-538 Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India
by Mahesh Chand Garg & Parveen Kumar - 539-563 An empirical study on warehouse automated materials handling equipment adoption in Malaysian warehousing sector
by Siti Norida Wahab & Muhammad Iskandar Hamzah & Zhen Xiang Khoo & Wen Sheng Yau - 564-579 Revisiting the global expansion strategy of fast-food brand: modelling of satisfaction antecedents in marketing management
by Hiroko Oe & Max Weeks
2022, Volume 42, Issue 3
- 295-314 Development, measurement and validation of customer churn scale in Indian mobile services
by P.S. Rajeswari & P. Suganthi - 315-338 Understanding the adoption of co-working spaces
by Juliana Maria Magalhães Christino & Érico Aurélio Abreu Cardozo & Renata Petrin & Alexandre De Pádua Carrieri & Juliana Oselieri Silva - 339-352 Model design for factors affecting the packaging of Iranian fruit and vegetables for export
by Hamid Faraghian & Hossein Rezaie Dolatabadi & Majid Esmaelian - 353-378 Ranking model for human seating comfort factors in automobiles: a best worst approach
by Talhah Shamshad Ansari & Noor Zaman Khan & Annayath Maqbool & Zahid A. Khan & Rajesh Attri - 379-396 Impact of internal marketing on the customer perceptions in SMEs
by Ahmet Demir - 397-421 Do inventory dynamics predict stock returns? An empirical examination of Indian manufacturing firms
by Tariq Aziz & Lamay Bin Sabir - 422-438 The glass ceiling phenomenon in the US and EU labour market: a comparative study
by Saška Gavrilovska & Balasundram Maniam
2022, Volume 42, Issue 2
- 151-175 Pharmaceutical supply chain network and competitive distributor location
by Zahra Namazian & Reza Kiani Mavi - 176-194 The effect of intellectual capital on organisational performance: evidence from Iran
by Shahrokh Banihatam & Soroush Avakh Darestani - 195-206 Assessment of service quality of private hospitals in Southern India
by G. Yoganandan - 207-228 Influential factors of apricot market supply in Kandahar, Afghanistan
by Sardar Mohammad Hashimi & Nolila Mohd Nawi & Norsida Man & Khal Mohammad Ahmadzai - 229-245 Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry
by Pardeep Gupta & Sachit Vardhan - 246-266 Deciding on inventory allocation policies in the auto parts Brazilian distribution chain
by Fabio Cardoso & Maria Lucia Galves & Jose Vieira - 267-280 Knowledge base and BOTs – redefining workforce estimation model
by Varsha Deb & Vasudha Vashisht & Nidhi Arora - 281-293 Integrated model of organisational culture and succession planning in the context of higher education institutions: a brief review
by Nazia Keerio & Abd Rahman Ahmad & Zaheer Abbas
2022, Volume 42, Issue 1
- 1-31 The effects of total quality management practices on sustainable performance: perspective from Malaysia
by Kit Yeng Sin & Muhammad Shahar Jusoh & Choon Ling Sim - 32-51 Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
by Niloofar Saadat & Nosratoollah Shadnoush & Ehsaneh Nejad Mohammad Nameghi - 52-74 Exploring the impact of orientations on hospital-supplier collaboration: an empirical study
by Santanu Mandal & Sreejith Nair & Arjun Sreedhar & Uthra Vijeshwari - 75-102 Analysis of a multi-echelon supply chain network with Erlang replenishments, ( s , S ) inventory policies, lost sales and Poisson external demand
by Despoina D. Ntio & Michael I. Vidalis & Stylianos I. Koukoumialos & Alexandros C. Diamantidis - 103-128 Competing value framework model of organisational culture and job performance: an examination of the mediating role of HPHR practices
by Ali Zeb & Nor Hazana Abdullah & Khawar Hussain & Misnah - 129-150 Medical supplies lot-sizing with supplier selection in Thailand healthcare supply chain sector
by Rachanida Rod-iw & Thanakorn Naenna
2022, Volume 41, Issue 4
- 381-403 Building supply chain resilience in supply chain disruption: the role of organisational ambidexterity
by Nishant Agrawal & Rajesh Kumar Jain - 404-430 How to increase access to kidney transplantation: the analysis of a Brazilian public hospital through operations management
by Ana Carolina Pereira De Vasconcelos Silva & Thaís Spiegel & Luiz Felipe Scavarda & Augusto Da Cunha Reis - 431-443 Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
by Shaman Gupta & Pankaj Chandna - 444-462 Customer satisfaction and loyalty in Malaysian resort hotels: the role of empathy, reliability and tangible dimensions of service quality
by Si Ni Yeong & Dan Knox & Guru Prabhakar - 463-485 Web analytics applications, opportunities and challenges to online retail in India
by Vikas Kumar & Ogunmola Gabriel Ayodeji - 486-513 Prioritisation of barriers in implementing sustainable practices in public healthcare sector: an integrated DEMATEL, ISM and PROMETHEE model
by E.N. Anilkumar & R. Sridharan & P.N. Ram Kumar
2022, Volume 41, Issue 3
- 241-259 Multi-manned assembly line balancing using exact solution approach - a case study of a tricycle assembly line
by Ashish Yadav & Sunil Agrawal - 260-278 Simulation of cutting corners chain in healthcare services
by Ali Alizadeh-Zoeram & Alireza Pooya & Zahra Naji-Azimi & Ali Vafaee-Najar - 279-295 Strategic service innovation in the sports industry: case of the Korean Professional Baseball League
by So Ye Yang & Paul Hong - 296-323 A fuzzy mathematical programming model for sustainable supply chain under competition and uncertainty environment
by Mojtaba Aghajani & Abdol Hamid Safaei Ghadikolaei & Hasan Ali Aghajani & Mohammad Valipour Khatir - 324-342 Blood supply chain: the impact of facility location and inventory allocation decisions for non-blood inventories - analytical case study
by Mohan Gopalakrishnan & Srimathy Mohan - 343-356 Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation: an empirical study
by Nikhil Agrawal & Dhruv Sangwan & H. Mahesh Prabhu - 357-368 Modelling queues at ferry stations: principles and application
by Iñigo L. Ansorena - 369-380 Work-life balance of women professionals: impact and implications
by Sangita Dutta Gupta & Mafruza Sultana
2022, Volume 41, Issue 1/2
- 8-29 Assessing the degree of perceived risk in adoption of mobile payment system by retailers in India
by Bharti Ramtiyal & Deepak Verma & Ajay Pal Singh Rathore - 30-58 Quality assessment of Brazilian fast-food business services
by Ana Carla De Souza Gomes Dos Santos & Thamirys Da Silva Sena Souza & Letícia Ali Figueiredo Ferreira & Sérgio Augusto Faria Salles & Layanne Andrade Mendonça & Augusto Da Cunha Reis - 59-81 Markov analysis of academic performance of students in higher education: a case study of an engineering institution
by K.K. Eldose & B.D. Mayureshwar & K. Ratna Kumar & R. Sridharan - 82-101 The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
by Sami Abdullah Kadhim & Md Fauzi Bin Ahmad - 102-113 Completion time variance and the product rate variation problem
by Amrutha Renganathan & G. Srinivasan - 114-141 A multi-objective mathematical model for the design of a closed cycle green distribution network of mass consumption products
by John Willmer Escobar & José Luis Ramírez Duque & Alejandro López Vélez & Mauricio Aguilar - 142-162 Distribution channel coordination in green supply chain management in the presence of price premium effects
by Tatavarty Guru Sant - 163-183 Analysis of post-harvest supply chain impediments for rural employability and waste reduction
by Rahul Priyadarshi & Srikanta Routroy & Girish Kant Garg - 184-202 Supply chain contracts with price and effort dependent demand
by S. Yamini - 203-223 Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time: an empirical case of radiology department
by Amandeep Dhaliwal - 224-240 Modelling a multi-objective problem for emergency response in disaster management: emphasising on mitigating the impact of the delay in the crisis severity
by Mohd Anuar Arshad & Arshad Mahmood & Muhammad Salman Shabbir & Ahmed Faisal Siddiqi & Mazhar Abbas & Gadir Sleimany
2021, Volume 40, Issue 3
- 305-323 Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique - with a case study in the steel industry
by Arash Shahin & Nahid Aminsabouri & Kamran Kianfar - 324-345 A review on methods for materials planning and control in healthcare organisations
by Najla Alemsan & Guilherme Luz Tortorella & Alejandro Francisco Mac Cawley Vergara & Rapinder Sawhney - 346-371 Comparison of demographic, geographic, psychographic and behavioural approach to customer segmentation
by Peter Madzík & Karol Čarnogurský & Miroslav Hrnčiar & Dominik Zimon - 372-406 A framework for enhancing the fresh food retail supply chain performance: evidence from India
by Rose Antony & Vivekanand B. Khanapuri & Karuna Jain - 407-425 Antecedents of investor sentiment in Jordan market: exploratory study via the structural equation modelling approach
by Mohammed Iqbal Al-Ajlouni & Nawaf Alghusin - 426-444 Employee loyalty on organisational success - an empirical study
by A. Vasumathi & Stephan Thangaiah IS & Anand Kumar D & Rajesh Mamilla
2021, Volume 40, Issue 2
- 143-169 Project success in international development projects: the case of Lebanon
by Mira Thoumy & Ghassan Beyrouthy & Chantal Souaid - 170-187 Exploring the link between inventory and working capital through variability reduction across a food-based CPG supply chain - an empirical case study
by Mohan Gopalakrishnan & Srimathy Mohan - 188-202 Relationship between government and public sector universities in the perspective of agency theory: a brief review
by Zaheer Abbas & Abd Rahman Bin Ahmad & Muhammad Saeed Shahbaz & Muhammad Mujtaba Asad - 203-216 'Attitudinal and behavioural' loyalty toward green buildings among generations from baby boomers to Z
by Osama A. Abdelkader & Sherif Attallah - 217-252 The impact of institute size on the relationship between technological, organisational factors and ERP usage: a moderation analysis of Indian higher educational institutes
by Pratima N. Dabholkar & Hema Date - 253-285 A dynamic literature review on 'lean and agile' supply chain integration using bibliometric tools
by Ibrahim Oluwole Raji & Tommaso Rossi & Fernanda Strozzi - 286-304 Lean practices and the adoption of digital technologies in production
by Robin Von Haartman & Lars Bengtsson & Camilla Niss
2021, Volume 40, Issue 1
- 1-22 Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause
by Muhammad Rosiawan & Moses Laksono Singgih & Erwin Widodo - 23-46 Measuring effectiveness of ticketing services of public transportation
by Govind Nath Srivastava & Harsh Purohit - 47-67 An optimisation approach for simulation operator allocation and job dispatching rule in a cellular manufacturing system
by Saeid Jafarzadeh Ghoushchi & Ali Abbasi - 68-86 State of art review on strategies, tools and indicators of sustainable manufacturing
by R.M. Thirupathi & S. Vinodh & S. Dhanasekaran - 87-108 Comparison of discrete and continuous travel time models for a multi-aisle AS/RS under different operating conditions
by Vishwesh Singbal & Gajendra Kumar Adil - 109-141 Analysing the sustainability of plastic part manufacturing supply chain using matrix-digraph-based approach
by K. Sivakumar & R. Jeyapaul & K.E.K. Vimal & V. Raja Sreedharan
2021, Volume 39, Issue 4
- 451-476 Pre-training analysis for student's placement training using hendecagonal fuzzy number with similarity measure
by M. Revathi & M. Valliathal - 477-494 A quantitative exploration of service brand avoidance and its antecedents
by Pierre Mostert & Sotira Petrou & Daniel J. Petzer & Adele Berndt - 495-527 Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth
by Fayiz Shrafat & Dia Zeglat & Waed Ensour & Nael Mosa Sarhan - 528-540 Assessment of operational performance indicators from dual perspectives: traditional versus contextual
by Adenike Aderonke Moradeyo - 541-562 Relationship between service quality, consumer values, satisfaction and loyalty: an empirical study of a shopping mall
by Domingos Fernandes Campos & Kelson Wagner Da Silva Barros & Lieda Amaral De Souza & Julio Cesar Ferro De Guimarães - 563-582 Developing dimensions of the marketing-operations alignment construct
by Kedwadee Sombultawee & Sakun Boon-itt - 583-599 A two period lot sizing and pricing model for a perishable/seasonal item
by Prakash Abad
2021, Volume 39, Issue 3
- 301-315 A case of 55 years of servitisation in the frozen concentrated orange juice industry
by Silvio R.I. Pires & João Batista De Camargo Junior & Pedro Domingos Antoniolli - 316-336 Big data project management by agile approach: in the case of the Seoul Metropolitan City Owl Bus
by Sung Hyun Kim & Chang Ik Song & Kyung Hoon Yang - 337-361 A decision problem for bank branch site selection: a GIS mapping perspective with maximal covering location problem: a case study of Isfahan, Iran
by Zahra Namazian & Emad Roghanian - 362-376 Horizontal collaboration in oligopoly supply chain
by Sonu Rajak & P. Parthiban & R. Dhanalakshmi - 377-398 Nursing service planning for the satisfaction of patients: models and algorithms
by Seyed Sirvan Sharifi & Mahdi Yousefi Nejad Attari & Ali Ebadi Torkayesh & Ensiyeh Neishabouri Jami - 399-414 Value stream mapping, a tool for optimum implementation of systemic lean intervention: a case study of a livestock commercial farm in Nigeria
by Daniel E. Ufua & Ayodotun Stephen Ibidunni & Mosunmola Olufunmi Akinbode & Chinyerem Grace Adeniji & Busola Elizabeth Kehinde - 415-437 Sustainable product development of tablet device using environmental conscious QFD - weighted decision matrix evaluation: a case study
by K.J. Manjunatheshwara & S. Vinodh - 438-450 New realities in services: challenges and opportunities
by Pratap Chandra Mandal
2021, Volume 39, Issue 2
- 151-180 A deterministic inventory model of aluminium refreshment cans in reverse supply chain
by Sasmita Mohapatra & Ajay Kumar Behera & Rabindra Narayan Mahapatra & Harish Chandra Das & Malay Kumar Pradhan - 181-211 A mathematical model for pollution and cost optimised logistics based on environmental vehicle standards for SMEs
by Anand Jaiswal & Cherian Samuel & G. Abhishek Ganesh - 212-234 The complementarity of lean manufacturing practices with importance-performance analysis: how does it leverage inventory performance?
by Gusman Nawanir & Yudi Fernando & Kong Teong Lim - 235-261 Working capital models: a generic framework
by Lotta Lind & Timo Kärri & Veli Matti Virolainen & Sari Monto - 262-282 Facility layout problem by integration of AHP and computer simulation with DEA
by Saeedeh Ketabi & Mahsa Ghandehari & Mehdi Poormostafa Khoshkrodi - 283-299 On the impact and sustainability of health information exchanges in the hospital supply chain
by Henry Aigbedo
2021, Volume 39, Issue 1
- 1-25 The home care districting problem: an application to family clinics
by Olavo Alves Diogo & Eduardo Raupp De Vargas & Peter F. Wanke & Henrique Correa - 26-36 The role of TQM in education: an empirical investigation of preparatory schools of Iraq
by Sami Abdullah Kadhim & Md Fauzi Bin Ahmad - 37-61 Managing operations in professional service organisations - identifying roles and tasks of professionals and managers in courts
by Tiina Puolakka & Petra Pekkanen & Timo Pirttilä - 62-80 An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique
by Luís E. Carretero Díaz & Alba Araujo Abreu & Pablo García Estevez & Silvio R.I. Pires - 81-97 The path to digital transformation: overcoming prejudice in the digital era with service operations
by João Reis & Nuno Melão - 98-120 Optimal inventory management system for deteriorating items with linear demand, shortages and partial backlogging in a triangular fuzzy setup
by Saurabh Srivastava & Rakesh Kumar Bajaj - 121-149 Connecting business centres and establishing central nodal centres considering distance, population and real GDP as weights using the Weiszfeld algorithm and concept of minimum cost spanning tree - an analysis
by A. Baskar & M.A. Sai Balaji & N. Nithyanandan & A. Krishnamoorthy
2021, Volume 38, Issue 4
- 467-489 A capability perspective on service provision in project-based organisations
by Saad Zighan & Ziad Al-Kalha & David Bamford & Iain Reid - 490-507 Operational excellence, regulatory framework and firm characteristics in the oil sector: the role of enterprise risk management implementation
by Muazu Hassan Muazu & Rosmaini Tasmin & Mudaser Javaid - 508-535 Key factors of service quality of B-2-B technology providers
by Fredric William Swierczek & Theerawut Monta - 536-565 CEO human capital and economic performance: evidence from Vietnam
by Thi Hai Ly Tran & Duc Nam Phung & Thi Bich Nguyet Phan & Thi Thao Luong - 566-593 Design of lean manufacturing-based strategies to improve the production process of a metalworking company
by Vanessa Valle Mercado & Dayana Benitez Acosta & Dionicio Neira Rodado & Juan Cabarcas Reyes & Aurora Piñeres Castillo & Guilherme Luz Tortorella - 594-609 Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation
by Hediyeh Mahmoodi & Jafar Heydari
2021, Volume 38, Issue 3
- 309-335 Operational capabilities dissemination for sustainable competitiveness: towards an integrated framework
by Cristiane Biazzin & Ely Laureano Paiva & Julio Cesar Bastos De Figueiredo - 336-359 Bi-objective optimisation of the joint replenishment problem in a two-echelon supply chain
by Pejman Ahmadi & Seyed Hamid Reza Pasandideh & Leopoldo Eduardo Cárdenas-Barrón & Seyed Taghi Akhavan Niaki - 360-378 An efficient supplier selection model for the pump industry through best-worst method
by Vishnu Raghunathan & Rajesh Ranganathan & Manivel Palanisamy - 379-394 A novel multi-objective mathematical model for designing a strategy map with goal programming approach
by Meghdad Haji Mohammad Ali Jahromi - 395-418 A two-step dynamic scheduling and assignment method for tooling original design manufacturers
by Chieh Lee & Xun Xu & Ming-Feng Yang & Yaning Yang - 419-440 Responsiveness model of the textile supply chain - a structural equation modelling-based investigation
by P. Raghuram & P.G. Saleeshya - 441-465 System dynamics modelling for the chemical supply chain - a case study
by Azeen Shahna Khan & Sunith Hebbar
2021, Volume 38, Issue 2
- 153-160 A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset
by M. Mehfooza & V. Pattabiraman - 161-187 Accuracy in measuring customer satisfaction
by Peter Madzík & Miroslav Hrnčiar - 188-200 An examination of the dynamics of operating efficiency of wholesale and retail firms
by Xun Xu & Yinfei Chen & Wenhui Liu - 201-219 Achieving leanness: the relationship of lean practices with process exploitation and exploration
by Mantas Vilkas & Inga Stankevice & Jurga Duobiene & Rimantas Rauleckas - 220-230 Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour
by Mudaser Javaid & Nor Hazana Abdullah & Muhammad Saeed Shahbaz & Muazu Hassan Muazu - 231-243 The influence of total quality management on non-academic performance: public sector institutions of Jordan
by Jamal Ahmed Al-Doori - 244-275 Development of an adapted framework for lean product development
by Naga Vamsi Krishna Jasti & Srinivas Kota - 276-298 An empirical bivariate study on work life balance of women labours with special reference to tannery industry
by Arumugam Vasumathi & Prithi Arun & P. Kameswara Rao - 299-307 Top-down knowledge hiding in buying and supplying firms: causes and some suggestions
by Atif Saleem Butt
2021, Volume 38, Issue 1
- 1-21 Economic ordering model for multiple items with stochastic demand and budget constraint
by Mahadev Ota & S. Srinivasan & C.D. Nandakumar - 22-39 A comparative study of online review management in hospitality services
by Run H. Niu & Ying Fan - 40-72 A Pareto-based optimisation algorithm for a multi-objective integrated production-distribution planning problem of a multi-echelon supply chain network design
by Keyvan Sarrafha & Abolfazl Kazemi & Alireza Alinezhad & Seyed Taghi Akhavan Niaki - 73-91 A heuristic and GRASP algorithm for three-dimensional multiple bin-size bin packing problem based on the needs of a spare-part company
by Ali Shoja Sangchooli & Seyed Mehdi Sajadifar - 92-109 Factors predicting employee engagement in Indian manufacturing sector
by Sasmita Choudhury & A.K. Das Mohapatra & Manoj Kumar Mohanty - 110-134 Systematic literature review on application of business analytics and information technology in supply chain performances
by Mahendra Singh & Rajkiran Prabhakar - 135-152 Superiority of fuzzy AHP-VIKOR approach in an agile environment
by K. Jayakrishna & S. Aravind Raj & S. Vinodh & G. Rajyalakshmi & Sanchitha Sharma
2020, Volume 37, Issue 4
- 427-454 Developing a bi-objective location-allocation-inventory problem for humanitarian relief logistics considering maximum allowed distances limitations
by Armin Cheraghalipour & Saba Farsad & Mohammad Mahdi Paydar - 455-476 Measuring social sustainable practices in Middle Eastern airlines: the employees' perspective
by Rawdha E. AlSuwaidi & Matloub Hussain & Mian M. Ajmal - 477-508 Development and validation of service quality scale for Indian telecom sector
by Arun Kumar Agariya & Jyoti Tikoria - 509-529 The impact of ERP systems on operational performance in Lebanese wholesale engineering companies
by Tony Saleh & Mira Thoumy - 530-548 An integrated approach for solving cell formation and intra-cell machine layout problem considering operation sequence and alternative process routing
by S. Raja - 549-566 Green manufacturing in garment industry through the application of fundamental lean tools
by N. Senthil Prabhu & D. Rajenthirakumar & S.R. Devadasan & R. Gnanaguru - 567-580 A conceptual framework to measure operational efficiency of apparel industry in emerging economies
by Nirma Sadamali Jayawardena
2020, Volume 37, Issue 3
- 285-310 Improving innovation and performance in professional service outsourcing - an empirical study in emerging market
by Zuoming Liu - 311-319 The mediating role of employee productivity for determining relationship between human resources management factors and cleaner production (case study: Shahid Bahonar Copper Industries Company)
by Ali Nazeri & Razieh Zarei & Farshid Faraji - 320-342 Evaluation of the airport service quality indicators using fuzzy AHP framework: an Indian perspective
by Chandra Prakash Garg - 343-371 Stochastic modelling and analysis of maximum entropy of M X / G /1 queuing system with balking, startup and vacation interruption
by R.P. Nithya & M. Haridass - 372-406 A review of the literature on mixed make-to-stock/make-to-order production systems: major findings and directions for future research
by Thyagaraj S. Kuthambalayan & Samiran Bera - 407-425 Ant lion optimisation algorithm for two stage supply chain network associated with fixed charges
by P. Manimaran & M.K. Marichelvam
2020, Volume 37, Issue 2
- 145-169 The management of customer requirements in a product-service system context: a case study in the medical equipment sector
by Nicolas Haber & Mario Fargnoli - 170-196 A comprehensive model to prioritise lean tools for manufacturing industries: a fuzzy FMEA, AHP and QFD-based approach
by M. Bhuvanesh Kumar & R. Parameshwaran - 197-219 An empirical study on Kaizen events in Indian small and medium enterprises
by Thirumani Muniswami Iyer Venkatesan & Goutam Kumar Kundu - 220-240 Performance evaluation methods in the services sector: empirical study in hotels
by Maria João Cardoso Vieira Machado & Catarina Rosa Nunes - 241-263 Analysing brand awareness as a driver for determining brand value: a study in telecommunications service marketing
by Ananya Rajagopal - 264-283 Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism
by Ashutosh Pandey & Rajendra Sahu
2020, Volume 37, Issue 1
- 1-26 An integrated mathematical programming model for a dynamic cellular manufacturing system with limited resources
by Esmaeil Mehdizadeh & Mansour Shamoradifar & Seyed Taghi Akhavan Niaki - 27-39 The impact of lean practices on operational performance in the banking sector: an empirical investigation
by Jamal Ahmed Al-Doori - 40-55 Kaizen costing as a culturally-based tool: a Portuguese case-study
by Amelia Ferreira-da-Silva & José Pereira & José Vale & Vera Morais & Carla Magalhães