Content
2019, Volume 32, Issue 2
- 173-201 Application of fuzzy QFD for improving the process sustainability characteristics: a case study
by K.E.K. Vimal & S. Vinodh & K. Jayakrishna - 202-223 Impact of demographic profile of pharmaceutical entrepreneurs on entrepreneurial traits and family stress
by A. Vasumathi & S. Tamil Maran - 224-248 Self-service technology (web interface): Bagozzi's self-regulation processes framework to measure Indian customer loyalty
by Thomas John Paul & Jayanth Jacob - 249-267 Creating value with integrated B2B solutions: an empirical study of network maintenance services
by Mikko Pynnönen & Mika Immonen & Jukka Hallikas
2019, Volume 32, Issue 1
- 1-24 Hybrid cellular manufacturing system design with cellularisation ratio: an integrated mixed integer nonlinear programming and discrete event simulation approach
by Gokhan Egilmez & Bulent Erenay & Gürsel A. Süer - 25-43 Product assignment using quadratic assignment model in retail
by Bhawesh Sah & Rohit Titiyal & Desh Deepak Bhandari - 44-66 Managing quality within existing supply chains: case studies from Jordan
by Randa Mazzawi & Mohammad Alawamleh - 67-82 Improving organisational process input factors and company performance
by Sam K. Formby & B. Dawn Medlin & Charlie C. Chen & Yongyi Shou & Danuvasin Charoen - 83-129 Particle swarm optimisation algorithm and multi-start simulated annealing algorithm for scheduling batches of parts in multi-cell flexible manufacturing system
by A.N. Balaji & S. Porselvi & N. Jawahar
2018, Volume 31, Issue 4
- 415-432 Development of software support for process FMEA: a case study
by S. Karthik Bharathi & S. Vinodh & N. Gopi - 433-462 Macro and micro-logistic aspects in defining the parts-feeding policy in mixed-model assembly systems
by Maurizio Faccio & Mauro Gamberi & Marco Bortolini & Francesco Pilati - 463-479 Automated teller machine performance evaluation using data envelopment analysis approach
by Sajjad Shokouhyar & Azadeh Karimisefat - 480-493 A model to identify the factors of supplier communication and financial availability to support the lean manufacturing implementation in small and medium scale enterprises
by T. Ramadas & K.P. Satish & K. Aibel Mathew - 494-512 The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
by Najeeb Ullah & Mustansar Hussain Ranjha & Muhammad Rehan - 513-529 Analysis of patient flows in elective surgery: modelling and optimisation of the hospitalisation process
by Dario Antonelli & Giulia Bruno & Teresa Taurino - 530-538 A new mathematical model for non-fixed destination multi-depot multiple travelling salesmen with time window problem
by Mohammad Taher Shirafkan & Hany Seidgar & Nikbakhsh Javadian
2018, Volume 31, Issue 3
- 277-302 The unprecedented commercialisation of Indian cricket: a study using total interpretive structural modelling
by Amay Yeravdekar & Abhishek Behl - 303-324 Measuring students' expectations of service quality of a higher education institution in a longitudinal design
by Domingos Fernandes Campos & Guido Salvi Dos Santos & Felipe Nalon Castro - 325-348 Application of fuzzy analytical network process for the selection of best technological innovation strategy in steel manufacturing SMEs
by K.R. Kiron & K. Kannan - 349-369 House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
by Farida Pulansari & Suparno & Sri Gunani Partiwi - 370-395 New enhanced differential evolution algorithms for solving multi-depot vehicle routing problem with multiple pickup and delivery requests
by Siwaporn Kunnapapdeelert & Voratas Kachitvichyanukul - 396-414 Performance measurement of the leagile supply chain
by R. Maharaja & S.R. Devadasan & M. Sakthivel & R. Murugesh
2018, Volume 31, Issue 2
- 137-168 Sustainability of the Indian auto rickshaw sector: identification of enablers and their interrelationship using TISM
by Abhishek Behl & Paridhi Rathi & V.V. Ajith Kumar - 169-190 PSO-based harmony search algorithm to aggregate production planning under possibilistic environment
by Md. Sanowar Hossain & Khan Mohaimanul Islam - 191-206 Determinants of female employees job satisfaction in hotels in Malaysia: an empirical study
by Shiva Hashemi & Jamil Jusoh & Azizan Marzuki & Shaian Kiumarsi - 207-234 A mathematical model for collecting and distributing perishable products by considering costs minimisation and CO 2 emissions
by Rafael Tordecilla-Madera & Andrés Polo Roa & John Willmer Escobar & Nicolas Clavijo Buriticá - 235-259 Analysing interactions of agile supply chain enablers in the Indian manufacturing context
by Bharat Singh Patel & Cherian Samuel & S.K. Sharma - 260-276 A study on green supply chain management practices in the Indian petroleum industries
by Jinu Kurian & Seema Unnikrishnan & Bhagyashree Sawant
2018, Volume 31, Issue 1
- 1-18 Energy and its interplay with global corporate social responsibility and sustainability efforts
by Amber A. Smith-Ditizio & Terry Damron & Amye Melton - 19-39 Transfer climate and transfer of training: the mediating role of transfer intention in hospitality organisations
by Uma Pricilda Jaidev - 40-52 Fixed vs. negotiable price; who wins the market: an evidence from Pakistan
by Asad Javed & Muhammad Yasir & Faisal Sajjad - 53-76 Using weather data to improve demand forecasting for seasonal products
by Flora Babongo & Patrik Appelqvist & Valérie Chavez-Demoulin & Ari-Pekka Hameri & Tapio Niemi - 77-97 Prioritising product development strategies based on supply chain flexibility using multiple attribute decision making: the case of Esfahan Steel Company
by Arash Shahin & Dariush Mohamadi & Mehdi Nazari - 98-120 Hot strip mill production planning and sequencing
by Mohammad Reza Yadollahpour & Behrooz ArbabShirani - 121-136 Conceptualising the framework for effectiveness of customer value co-creation in service innovation
by Tejas R. Shah
2018, Volume 30, Issue 4
- 405-418 Value chain and supply chain: which is more impacted by ERP systems?
by Mohammad Alawamleh & Loiy Bani Ismail & Randa Mazzawi - 419-446 Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area
by M.N. Anish & P.B. Dhanish & R. Sridharan - 447-464 Identification of critical success factors in reverse logistics; analysing interrelationships by interpretive structural modelling
by Hamidreza Panjehfouladgaran & Nima Bahiraie & Rosnah Yusuff - 465-479 Measuring the service quality of luxury hotel chains in the USA
by Hokey Min - 480-504 Wood-based construction project supplier selection under uncertain starting date
by Azadeh Mobtaker & Anjali Awasthi & Satyaveer S. Chauhan & Sophie D'Amours - 505-519 An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
by N. Prakash & R. Somasundaram & V. Krishnamoorthy - 520-541 Modelling and solving a bi-objective single period problem with incremental and all unit discount within stochastic constraints: NSGAII and MOPSO
by Mahsa Najimi & Seyed Hamid Reza Pasandideh
2018, Volume 30, Issue 3
- 267-285 Inter-organisational learning in the context of third party logistics services
by Hokey Min & Soonhong Min & Haozhe Chen - 286-317 Quality management system and sustainability: a Malaysian perspective
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim - 318-356 An assessment of green supply chain framework in Indian automobile industry using interpretive structural modelling and its validation using MICMAC analysis
by Sadia Samar Ali & Rajbir Kaur & Alejandro Builes Jaramillo - 357-370 Lean manufacturing concepts in wet grinder assembly line through value state mapping
by K. Sivananda Devi & V.P. Arunachalam & N. Gunasekaran - 371-382 Pregnant women's perception towards the prescription given by the doctors
by Arumugam Vasumathi - 383-403 The impact of demographic profile on SHRM strategies of middle-level HR managers in IT firm, India
by Arumugam Vasumathi & Palaniappan Saravanan
2018, Volume 30, Issue 2
- 137-150 Prioritising the needs of high speed internet subscribers using importance performance analysis: the case of Asia-Tech Company in Shiraz
by Arash Shahin & Samira Zolfaghari - 137-150 Prioritising the needs of high speed internet subscribers using importance performance analysis: the case of Asia-Tech Company in Shiraz
by Arash Shahin & Samira Zolfaghari - 151-185 Energy consumption assessment and optimisation of manufacturing sectors by clustered stochastic data envelopment analysis
by Ali Azadeh & Sara Motevali Haghighi & Abbas Keramati - 151-185 Energy consumption assessment and optimisation of manufacturing sectors by clustered stochastic data envelopment analysis
by Ali Azadeh & Sara Motevali Haghighi & Abbas Keramati - 186-202 A stochastic scheduling approach to minimise the number of risky jobs and total probability of tardiness
by Gokhan Egilmez & Aslican Arinsoy & Gürsel A. Süer - 186-202 A stochastic scheduling approach to minimise the number of risky jobs and total probability of tardiness
by Gokhan Egilmez & Aslican Arinsoy & Gürsel A. Süer - 203-225 The bi-team orienteering problem with time window
by Amirhossein Karimi & Mahdi Bashiri - 203-225 The bi-team orienteering problem with time window
by Amirhossein Karimi & Mahdi Bashiri - 226-253 Goal-based approach for environmentally sustainable stochastic procurement problem
by Harpreet Kaur & Surya Prakash Singh - 226-253 Goal-based approach for environmentally sustainable stochastic procurement problem
by Harpreet Kaur & Surya Prakash Singh - 254-266 Does ownership matter in service quality?
by Iman M. Adeinat & Charles Gregg - 254-266 Does ownership matter in service quality?
by Iman M. Adeinat & Charles Gregg
2018, Volume 30, Issue 1
- 1-22 A new multi-objective/product green supply chain considering quality level reprocessing cost
by Parvaneh Loni & Alireza Arshadi Khamseh & Seyyed Hamid Reza Pasandideh - 1-22 A new multi-objective/product green supply chain considering quality level reprocessing cost
by Parvaneh Loni & Alireza Arshadi Khamseh & Seyyed Hamid Reza Pasandideh - 23-28 A review on industrial applications of TOPSIS approach
by Santosh Kumar Yadav & Dennis Joseph & Nasina Jigeesh - 23-28 A review on industrial applications of TOPSIS approach
by Santosh Kumar Yadav & Dennis Joseph & Nasina Jigeesh - 39-50 Supply chain performance measurement: a future research agenda for acquiring competitiveness through the implementation of leagile manufacturing paradigm
by R. Maharaja & S.R. Devadasan & M. Sakthivel - 39-50 Supply chain performance measurement: a future research agenda for acquiring competitiveness through the implementation of leagile manufacturing paradigm
by R. Maharaja & S.R. Devadasan & M. Sakthivel - 51-71 Fundamental principles of the Toyota Way and the Theory of Constraints: comparative analysis and synthesis
by Guilherme Venanzi De Almeida & Fernando Bernardi De Souza & Humberto Rossetti Baptista & Mahesh Chander Gupta & Renato De Campos - 51-71 Fundamental principles of the Toyota Way and the Theory of Constraints: comparative analysis and synthesis
by Guilherme Venanzi De Almeida & Fernando Bernardi De Souza & Humberto Rossetti Baptista & Mahesh Chander Gupta & Renato De Campos - 72-97 Analysing NEH and a few other similar permutation flow shop scheduling heuristics using Taillard's and Vallada's benchmarking problems
by A. Baskar - 72-97 Analysing NEH and a few other similar permutation flow shop scheduling heuristics using Taillard's and Vallada's benchmarking problems
by A. Baskar - 98-119 Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment - a SEM approach
by R. Meikanda Ganesh Kumar & T. Jothimurugan & P. Anbuoli - 98-119 Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment - a SEM approach
by R. Meikanda Ganesh Kumar & T. Jothimurugan & P. Anbuoli - 120-136 Subcontract manufacturer's service portfolio in the metal industry
by Kai Häkkinen & Merja Airola & Outi Kettunen - 120-136 Subcontract manufacturer's service portfolio in the metal industry
by Kai Häkkinen & Merja Airola & Outi Kettunen
2018, Volume 29, Issue 4
- 439-461 Total quality management and quality certification: effects in organisational performance
by Marina Godinho Antunes & Joaquín Texeira Quirós & Maria Rosário Justino - 439-461 Total quality management and quality certification: effects in organisational performance
by Marina Godinho Antunes & JoaquÃn Texeira Quirós & Maria Rosário Justino - 462-486 Prioritising the barriers of waste management as per Indian perspective by PROMETHEE II and VIKOR methods
by Suchismita Satapathy & Anshuman Garanaik & Swarn Kumar - 462-486 Prioritising the barriers of waste management as per Indian perspective by PROMETHEE II and VIKOR methods
by Suchismita Satapathy & Anshuman Garanaik & Swarn Kumar - 487-506 A development model of factors affecting customer loyalty to mobile service providers in Thailand
by Patcharanan Klankaew & Amnuay Saengnoree - 487-506 A development model of factors affecting customer loyalty to mobile service providers in Thailand
by Patcharanan Klankaew & Amnuay Saengnoree - 507-526 Supply chain coordination under revenue-sharing contract with value-added services considering risk-attitude of the customers
by Nafiseh Shamsi Gamchi & Seyed Ali Torabi - 507-526 Supply chain coordination under revenue-sharing contract with value-added services considering risk-attitude of the customers
by Nafiseh Shamsi Gamchi & Seyed Ali Torabi - 527-556 Business process reengineering framework and methodology: a critical study
by Hari Lal Bhaskar - 527-556 Business process reengineering framework and methodology: a critical study
by Hari Lal Bhaskar - 557-578 Predicting the behavioural intention to adopt lean practices: an empirical study in the manufacturing industry
by Swati Alok & Aman Kabra & Anirudh Mudam - 557-578 Predicting the behavioural intention to adopt lean practices: an empirical study in the manufacturing industry
by Swati Alok & Aman Kabra & Anirudh Mudam
2018, Volume 29, Issue 3
- 289-311 Multi-stage stochastic supply chain planning in textile and apparel industry under demand uncertainty with risk considerations
by Houssem Felfel & Omar Ayadi & Faouzi Masmoudi - 289-311 Multi-stage stochastic supply chain planning in textile and apparel industry under demand uncertainty with risk considerations
by Houssem Felfel & Omar Ayadi & Faouzi Masmoudi - 312-331 Theoretical and industrial studies on the electromechanical relay
by M. Vinod & S.R. Devadasan & D. Rajanayagam & D.T. Sunil & V.M.M. Thilak - 312-331 Theoretical and industrial studies on the electromechanical relay
by M. Vinod & S.R. Devadasan & D. Rajanayagam & D.T. Sunil & V.M.M. Thilak - 332-358 Analysing courts as a professional service operations management environment
by Petra Pekkanen & Tiina Puolakka & Timo Pirttilä - 332-358 Analysing courts as a professional service operations management environment
by Petra Pekkanen & Tiina Puolakka & Timo Pirttilä - 359-372 Failure analysis of automobile spares in a manufacturing supply chain distribution centre using Six Sigma DMAIC framework
by S. Srivatsa Srinivas & V. Raja Sreedharan - 359-372 Failure analysis of automobile spares in a manufacturing supply chain distribution centre using Six Sigma DMAIC framework
by S. Srivatsa Srinivas & V. Raja Sreedharan - 373-392 Evaluation and selection of third-party logistics providers using an integrated multi-criteria decision making approach
by Rakesh D. Raut & Manoj G. Kharat & Sachin S. Kamble & Sheetal J. Kamble & Rohan Desai - 373-392 Evaluation and selection of third-party logistics providers using an integrated multi-criteria decision making approach
by Rakesh D. Raut & Manoj G. Kharat & Sachin S. Kamble & Sheetal J. Kamble & Rohan Desai - 393-419 Coordination and pricing decisions in a closed-loop supply chain
by Hamid Faramarzi & Ignacio Castillo - 393-419 Coordination and pricing decisions in a closed-loop supply chain
by Hamid Faramarzi & Ignacio Castillo - 420-438 Work life balance of women workers in tannery industry, Tamil Nadu - an empirical bivariate study
by A. Vasumathi & S. Prithi - 420-438 Work life balance of women workers in tannery industry, Tamil Nadu - an empirical bivariate study
by A. Vasumathi & S. Prithi
2018, Volume 29, Issue 2
- 147-162 Conceptual design and development of pneumatically controlled flexible fixture and pallets
by Suman Gothwal & Tilak Raj - 147-162 Conceptual design and development of pneumatically controlled flexible fixture and pallets
by Suman Gothwal & Tilak Raj - 163-183 Robust cooperative maximal covering location problem: a case study of the locating Tele-Taxi stations in Tabriz, Iran
by Hassan Rezazadeh & Salim Moghtased-Azar & Meysam Shafiei Kisomi & Rouhollah Bagheri - 163-183 Robust cooperative maximal covering location problem: a case study of the locating Tele-Taxi stations in Tabriz, Iran
by Hassan Rezazadeh & Salim Moghtased-Azar & Meysam Shafiei Kisomi & Rouhollah Bagheri - 184-213 Modelling of barriers and initiatives of continuous improvement approach for enhancing the performance of SMEs of Northern India
by Jagdeep Singh & Harwinder Singh - 184-213 Modelling of barriers and initiatives of continuous improvement approach for enhancing the performance of SMEs of Northern India
by Jagdeep Singh & Harwinder Singh - 214-235 Performance evaluation of TQM attainment in Indian manufacturing sector
by Vineet Gupta & Dixit Garg & Raj Kumar - 214-235 Performance evaluation of TQM attainment in Indian manufacturing sector
by Vineet Gupta & Dixit Garg & Raj Kumar - 236-251 Measuring of intellectual capital indexes using FAHP technique in institutes of higher education
by Zahra Ghassabi - 236-251 Measuring of intellectual capital indexes using FAHP technique in institutes of higher education
by Zahra Ghassabi - 252-272 Exploring key dimensions of e-service quality: a case of Indian banking industry
by Vivek Agrawal & Vikas Tripathi & Anand Mohan Agrawal - 252-272 Exploring key dimensions of e-service quality: a case of Indian banking industry
by Vivek Agrawal & Vikas Tripathi & Anand Mohan Agrawal - 273-288 A cooperative covering problem under disruption considering backup coverage
by Ladan Hazrati Ashtiani & Mehdi Seifbarghy & Mahdi Bashiri - 273-288 A cooperative covering problem under disruption considering backup coverage
by Ladan Hazrati Ashtiani & Mehdi Seifbarghy & Mahdi Bashiri
2018, Volume 29, Issue 1
- 1-17 ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy
by Andrea Chiarini & Emidia Vagnoni & Luca Chiarini - 1-17 ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy
by Andrea Chiarini & Emidia Vagnoni & Luca Chiarini - 18-41 Contact centre service excellence: a proposed conceptual framework
by Surya Dharamdass & Yudi Fernando - 18-41 Contact centre service excellence: a proposed conceptual framework
by Surya Dharamdass & Yudi Fernando - 42-58 Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysis
by P.R. Senthilmurugan & C. Jegadheesan & S.R. Devadasan - 42-58 Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysis
by P.R. Senthilmurugan & C. Jegadheesan & S.R. Devadasan - 59-84 A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection
by Arash Nobari & AmirSaman Khierkhah & Vahid Hajipour - 59-84 A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection
by Arash Nobari & AmirSaman Khierkhah & Vahid Hajipour - 85-99 Service gap deployment: a framework to link quality gaps to service activities
by Fiorenzo Franceschini & Luca Mastrogiacomo - 85-99 Service gap deployment: a framework to link quality gaps to service activities
by Fiorenzo Franceschini & Luca Mastrogiacomo - 100-146 Work life balance of women employees: a literature review
by A. Vasumathi - 100-146 Work life balance of women employees: a literature review
by A. Vasumathi
2017, Volume 28, Issue 4
- 425-447 Analysis of used cars remanufacturing in the Philippines using rapid plant assessment
by Jason Lim Chiu & Candy Lim Chiu - 448-467 Supply chain management in traditional industries in Brazil: a relational view
by Fernando Luiz Emerenciano Viana & José Milton De Sousa-Filho - 468-494 Development of a model to analyse the factors affecting RFID technology acceptance in small and medium-sized enterprises
by Javad Khazaei Pool & Sobhan Asian & S. Mohammad Arabzad & Hadi Balouei Jamkhaneh & Jafar Kia Lashaki - 495-523 Reduction of spare parts inventory through combined analysis technique - a case study in a public sector company in India
by M.K. Marichelvam & A. Azhagurajan & M. Geetha - 524-539 Management tools as a support of cleaner production implementation: a case study in a food industry
by Syntia Lemos Cotrim & Gislaine Camila Lapasini Leal & Dante Alves Medeiros Filho - 540-563 Service recovery strategies using social media sites
by Ying Fan & Run H. Niu
2017, Volume 28, Issue 3
- 279-308 Joint production planning, pricing and inventory control for deteriorating items
by Hamed Pouralikhani & Mohammad Mohammadi & Bahman Naderi - 309-334 Survey of Lean management practices in Pakistani industrial sectors
by M. Khurrum S. Bhutta & Gokhan Egilmez & Kamran A. Chatha & Faizul Huq - 335-358 Sales force behaviour and best practice pricing drive a product's return on investment
by Timothy Baker & David Collier & Vaidy Jayaraman - 359-372 Prioritising agility capabilities based on cost of quality using integrative approach of Shannon entropy, house of quality and quadrant analysis - with a case study in home appliance industries
by Arash Shahin & Marzieh Rezaei - 373-403 Mathematical programming and grey wolf optimiser for minimising sum of the total due date assignment, maximum tardiness and delivery costs for a supply chain scheduling problem
by Parisa Assarzadegan & Morteza Rasti-Barzoki & Hosein Khosroshahi - 404-424 A multi-objective spatial queuing model for the location problem in natural disaster response
by Mohammad Hossein Zavvar Sabegh & Mohammad Mohammadi & Zeynab Dashti Khotbesara & Abolfazl Mirzazadeh
2017, Volume 28, Issue 2
- 141-162 Towards an efficient IS service management: the internal customers' zone of tolerance
by Hugo Ribeiro & Belem Barbosa - 163-184 Assessment of lean manufacturing practices: an operational perspective
by Masoud Rahiminezhad Galankashi & Syed Ahmad Helmi - 185-203 Extending the range of service facilities
by Markku Tinnilä & Jukka Kallio & Mika Raulas & Ari Vepsäläinen - 204-221 A framework for evaluating the status of supply chain integration
by Rajendra Sahu & Anil Kumar & Manoj Kumar Dash - 222-242 Presenting a multi agent system for estimating risk in supply chain management
by Leila Ahmadpour & Abolfazl Kazemi & Soroush Avakh Darestani - 243-263 Effect of shape of the demand function and permissible delay in payments on economic order quantity of high technology products
by Alok Kumar & Udayan Chanda - 264-277 Multi-product and multi-period inventory lot-sizing with supplier selection under quantity discount
by Chirawat Woarawichai & Thanakorn Naenna
2017, Volume 28, Issue 1
- 1-25 Risk assessment of construction projects by using combined model of analytical network process and DEMATEL method
by Rahman Soofifard & Mohsen Ebrahimi & Morteza Khakzar Bafruei - 26-45 A comparative evaluation of contemporary models for lean manufacturing practices
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim & Mohd Radzi Che Daud - 46-63 Maximising hotel profits with pricing and room allocation strategies
by Xun Xu & Yibai Li - 64-80 Innovation development in service firms: a three-model perspective
by Thomas Anning-Dorson - 81-97 The influence of SHRM functions on job satisfaction of employees through organisational support in a man power agency of Chennai International Airport
by A. Vasumathi - 98-140 Green supplier selection in fuzzy context: a decision-making scenario on application of fuzzy-MULTIMOORA
by Dilip Kumar Sen & Saurav Datta & Saroj Kumar Patel & Siba Sankar Mahapatra
2017, Volume 27, Issue 4
- 439-456 A goal programming and simulation based study for overall process improvement in an Indian hospital
by Bhawesh Sah & Rohit Titiyal & Sonia - 457-471 The ten most common indicators in agreements involving profit sharing plans
by Elpidio Oscar Benitez Nara & Victor Hugo Porto De Oliveira & Jacques Nelson Corleta Schreiber & João Carlos Furtado & Julio Cezar Mairesse Siluk & André Luiz Emmel Silva - 472-523 Is personality a key element of Six Sigma project success?
by Phillip W. Witt & Timothy Baker & Nancy W. Ashley & MaryAnne Winniford - 524-548 Scales for measuring mobile service quality: a literature review and identification of key dimensions
by Jun-Yeon Heo & Chie-Hyeon Lim & Kwang-Jae Kim - 549-568 An innovative model to optimise inventory management: a case study in healthcare sector
by Antonio Forcina & Antonella Petrillo & Gianpaolo Di Bona & Fabio De Felice & Alessandro Silvestri
2017, Volume 27, Issue 3
- 293-323 The impact of emotional intelligence on work life balance: an empirical study among the faculty members' performance in the private universities at Tamil Nadu, India
by A. Vasumathi & Mary T. Sagaya - 324-344 Application of lean production techniques in the manufacturing industry
by Nihan Aydınoğlu & Tuğçen Hatipoğlu & Hatice Esen and Nilgün Fığlalı - 345-365 Food production in batch manufacturing systems with multiple shared-common resources: a scheduling model and its application in the yoghurt industry
by Mojtaba Khorram Niaki & Fabio Nonino & Alireza Rashidi Komijan & Milad Dehghani - 366-383 Controllable processing time policy in job shop manufacturing systems: design and evaluation by simulation modelling
by Paolo Renna & Vincenzo Mancusi - 384-407 Manufacturing and supply chain flexibility: an integrated viewpoint
by Rajeev Kumar & Madhawanand Mishra - 408-437 Assembly line balancing, proposal of a new methodology: integrated balancing method
by Cristina Cerbaso & Alessandro Silvestri & Gianpaolo Di Bona & Antonio Forcina & Domenico Falcone
2017, Volume 27, Issue 2
- 145-166 RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction
by Devi Prasad Maruvada & Raja Shekhar Bellamkonda - 167-189 A multi-criteria decision model for the selection of professional service innovative organisation
by Gunjan Soni & Kalluri Vinayak & Aditya Tyagi - 190-209 Emotional management and behavioural inhibition system in service failures
by Thuc Nghi Le - 210-238 A survey on selected supplier issues in Indian manufacturing organisations
by Manojkumar V. Dalvi & Ravi Kant - 239-261 Product allocation of warehousing and cross docking: a genetic algorithm approach
by Amin Soleimaninanadegany & Adnan Hassan & Masoud Rahiminezhad Galankashi - 262-283 Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation
by Nasrin Asgari & Soroush Avakh Darestani - 284-291 A study on technique of inventory management system with respect to aviation spare parts
by Abhishek S. Rao & Naresh Nayak
2017, Volume 27, Issue 1
- 1-18 Operational efficiency and its determinants of Indian food and beverages industries: a DEA approach
by O.N. Arunkumar & T. Radha Ramanan - 19-34 Suppliers' corporate ability and consumer evaluations of a manufacturer
by Hyunjin Kang & Bowon Kim & Yun Shin Lee - 35-69 Linkage between total quality and supply chain management practices and operational performance: a review
by Sachin Modgil & Sanjay Sharma - 70-82 A new stochastic demand model for dual-sourcing supply chain considering disruption risk
by Ashkan Mohsenzadeh & Mohammad Ali Sobhanallahi & Alireza Arshadi Khamseh - 83-101 A two-step multi-objective mathematical model for nurse scheduling problem considering nurse preferences and consecutive shifts
by Mohammad Mahdi Nasiri & Meysam Rahvar - 102-121 Daily capacity management for hospitals: a Brazilian case study
by Otavio Bittencourt & Vedat Verter & Morty Yalovsky - 122-143 Searching for definitions and boundaries in sustainable production system
by R.P. Mohanty & Anand Prakash
2017, Volume 26, Issue 4
- 411-427 Green sustainable operations: a case from service industry
by Avninder Gill - 428-442 Quantification of agility level using fuzzy logic approach: a case study in a battery manufacturing organisation
by C.V. Pooja & C.G. Sreenivasa - 443-458 Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study: Sepah Bank)
by Mir Mehrdad Peidaie & Mohsen Sadeghimanesh - 459-475 Analysis of issues controlling the feasibility of automobile remanufacturing business in India
by Ajay Sinha & Sandeep Mondal & Tonya Boone & Ram Ganeshan - 476-497 Cost-to-serve: a strategic tool for decision making in hotel industry using fuzzy technique
by Shilpa Parkhi & Sandeep Patil & Ayush Sharma - 498-526 Performance appraisement and benchmarking of leagility inspired enterprises: a fuzzy-based decision making approach
by Chhabi Ram Matawale & Saurav Datta & Siba Sankar Mahapatra - 527-543 Understanding contemporary models for organisational sustainability: critical review
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim
2017, Volume 26, Issue 3
- 277-293 Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory
by Arash Shahin & Azam Khalili & Masoud Pourhamidi - 294-317 A hybrid MCDM model for identification and prioritisation of the factors affecting shopping behaviour of foreign tourists
by Mohammad Mahmoudi Maymand & Seyed Hojjat Bazazzadeh & Roya Eghbal - 318-331 Development of a sustainable strategic marketing model for self-help groups - an analytical hierarchical approach
by C.H. Salwa & T. Radha Ramanan - 332-346 A goal programming model for liquidity management: a case study
by Mousa Ali Hossein Zadeh & Kamran Khalili - 347-364 Bank characteristics, ownership and profitability of commercial banks: panel evidence from India
by Padmasai Arora & Hitesh Arora - 365-385 Theory of constraints applied to scheduled and unscheduled patient flows: does it improve process performance?
by Stefania Bisogno & Armando Calabrese & Nathan Levialdi Ghiron & Alberto Pacifici - 386-410 Different aspects in design and development of flexible fixtures: review and future directions
by Suman Gothwal & Tilak Raj
2017, Volume 26, Issue 2
- 141-161 How initiatives renew operations strategy and its linkage to competitive strategy: a micro-level perspective
by Emmanuel D. Adamides & Eleni Karfaki - 162-185 Cell formation in a cellular manufacturing system under uncertain demand and processing times: a stochastic genetic algorithm approach
by Gokhan Egilmez & Samrat Singh & Orhan Ozguner - 186-210 Factors influencing on Iran's image as a tourism destination
by Somaye Mahmoudi & Bahram Ranjbarian & Saeed Fathi - 211-237 A multi-objective optimisation model for cooperative supply chain planning
by Wafa Ben Yahia & Naoufel Cheikhrouhou & Omar Ayadi & Faouzi Masmoudi - 238-276 Extension of TODIM for decision making in fuzzy environment: a case empirical research on selection of industrial robot
by Dilip Kumar Sen & Saurav Datta & Siba Sankar Mahapatra
2017, Volume 26, Issue 1
- 1-17 Revealing customer dominant logic in healthcare services
by Kaisa Seppänen & Janne Huiskonen & Jouni Koivuniemi & Henri Karppinen - 18-48 The moderating effect of supply chain role on the relationship between social capital and performance
by Byung Hak Leem & K.J. Rogers - 49-67 Designing a fuzzy approach for modelling the performance evaluation of education service providers
by Prasun Das & Srabanti Mukherjee