IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v39y2021i1p26-36.html
   My bibliography  Save this article

The role of TQM in education: an empirical investigation of preparatory schools of Iraq

Author

Listed:
  • Sami Abdullah Kadhim
  • Md Fauzi Bin Ahmad

Abstract

Total quality management (TQM) plays a vital role to ensure the success in educational institutions. Modern techniques should be applied in the preparatory schools of Iraq in order to follow the rapid global pace. However, many previous studies have examined the impact of TQM on education (Edu.) but studies on Iraqi preparatory schools are limited. TQM has various approaches and this study focuses on cultural change, continuous improvement, and customer satisfaction. This is an empirical study; a questionnaire was adopted and distributed among Iraqi schools. Data were collected and analysed through structural equation modelling through smart PLS. It has been found that TQM has positive effects on educational performance. All three dimensions of TQM (change culture, continuous improvement and customer satisfaction) have a positive and significant relationship with educational performance. Lastly, leadership excellence is contributing more than knowledge excellence in educational performance. This study will help the management of the school with regards to strategic decision-making.

Suggested Citation

  • Sami Abdullah Kadhim & Md Fauzi Bin Ahmad, 2021. "The role of TQM in education: an empirical investigation of preparatory schools of Iraq," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 39(1), pages 26-36.
    • Handle: RePEc:ids:ijsoma:v:39:y:2021:i:1:p:26-36
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=115189
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:39:y:2021:i:1:p:26-36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.