IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v37y2020i3p285-310.html
   My bibliography  Save this article

Improving innovation and performance in professional service outsourcing - an empirical study in emerging market

Author

Listed:
  • Zuoming Liu

Abstract

This study investigates how a professional service provider's external integration with global clients and internal integration across various functional units impact its innovation and performance under various external environmental uncertainties. Drawing on the theory of organisational learning and dynamic capabilities, a conceptual framework is proposed and tested empirically by using survey data from Indian-based professional service providers. This study contributes to the much-needed efforts in studying professional service outsourcing and provides helpful managerial guidelines to both professional service providers and global clients regarding how to properly manage outsourcing activities to achieve expected benefits.

Suggested Citation

  • Zuoming Liu, 2020. "Improving innovation and performance in professional service outsourcing - an empirical study in emerging market," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 37(3), pages 285-310.
    • Handle: RePEc:ids:ijsoma:v:37:y:2020:i:3:p:285-310
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=111032
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:37:y:2020:i:3:p:285-310. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.