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Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

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  1. Ken Moon & Prashant Loyalka & Patrick Bergemann & Joshua Cohen, 2022. "The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers," Management Science, INFORMS, vol. 68(5), pages 3755-3767, May.
  2. Peter J. Kuhn & Lizi Yu, 2019. "How Costly is Turnover? Evidence from Retail," NBER Working Papers 26179, National Bureau of Economic Research, Inc.
  3. Kelly Huang & Brent Lao & Gregory McPhee, 2020. "Internal information quality and patent‐related innovation," Journal of Business Finance & Accounting, Wiley Blackwell, vol. 47(3-4), pages 489-518, March.
  4. Alshahrani Bander Sayaf, 2015. "Measuring Job Satisfaction Patterns in Saudi Arabia`s Southern Regions Hospitals: Implications for Hospital Staff Retention," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 1(3), pages 29-49, February.
  5. Symitsi, Efthymia & Stamolampros, Panagiotis & Daskalakis, George & Korfiatis, Nikolaos, 2021. "The informational value of employee online reviews," European Journal of Operational Research, Elsevier, vol. 288(2), pages 605-619.
  6. Devicienti, Francesco & Manello, Alessandro & Vannoni, Davide, 2017. "Technical efficiency, unions and decentralized labor contracts," European Journal of Operational Research, Elsevier, vol. 260(3), pages 1129-1141.
  7. Jain, Naveen Kumar & Celo, Sokol & Kumar, Vikas, 2019. "Internationalization speed, resources and performance: Evidence from Indian software industry," Journal of Business Research, Elsevier, vol. 95(C), pages 26-37.
  8. Reza Esmaeilifar & Mohammad Iranmanesh & Mohd Wira Mohd Shafiei & Sunghyup Sean Hyun, 2020. "Effects of low carbon waste practices on job satisfaction of site managers through job stress," Review of Managerial Science, Springer, vol. 14(1), pages 115-136, February.
  9. Filippo Carlo Wezel & Martin Ruef, 2020. "Learning Against the Wind: Diversity and Performance on the Ships of the Dutch East India Company," Strategy Science, INFORMS, vol. 5(4), pages 330-347, December.
  10. Zubanov, Nick & Shakina, Elena, 2023. "Performance Costs and Benefits of Collective Turnover: A Theory-Driven Measurement Framework and Applications," IZA Discussion Papers 16413, Institute of Labor Economics (IZA).
  11. Lanfei Shi & Siva Viswanathan, 2023. "Optional Verification and Signaling in Online Matching Markets: Evidence from a Randomized Field Experiment," Information Systems Research, INFORMS, vol. 34(4), pages 1603-1621, December.
  12. Frédéric C. Godart & Andrew V. Shipilov & Kim Claes, 2014. "Making the Most of the Revolving Door: The Impact of Outward Personnel Mobility Networks on Organizational Creativity," Organization Science, INFORMS, vol. 25(2), pages 377-400, April.
  13. Maria Fotaki & Apostolos Kourtis & Raphael Markellos, 2023. "Human resources turnover as an asset acquisition and divestiture process: Evidence from the U.K. football industry," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 28(3), pages 2696-2711, July.
  14. Li, John, 2022. "The effect of employee satisfaction on effective corporate tax planning: Evidence from Glassdoor," Advances in accounting, Elsevier, vol. 57(C).
  15. Komal Khalid & Samina Nawab, 2018. "Employee Participation and Employee Retention in View of Compensation," SAGE Open, , vol. 8(4), pages 21582440188, October.
  16. Gjerløv-Juel, Pernille, 2019. "Executive turnover – Firms’ subsequent performances and the moderating role of organizational characteristics," European Management Journal, Elsevier, vol. 37(6), pages 794-805.
  17. John P. Hausknecht & Jacob A. Holwerda, 2013. "When Does Employee Turnover Matter? Dynamic Member Configurations, Productive Capacity, and Collective Performance," Organization Science, INFORMS, vol. 24(1), pages 210-225, February.
  18. Janmaat, Johannus & Harris, Lindsay & Carlaw, Kenneth & Evans, Mike, 2019. "Action economics? working with citizen groups in Revelstoke, BC to evaluate the impact of a living wage," MPRA Paper 96740, University Library of Munich, Germany.
  19. Stacy H. Lee & Jung Ha-Brookshire, 2017. "Ethical Climate and Job Attitude in Fashion Retail Employees’ Turnover Intention, and Perceived Organizational Sustainability Performance: A Cross-Sectional Study," Sustainability, MDPI, vol. 9(3), pages 1-19, March.
  20. Zeynep Ton, 2008. "The Effect of Labor on Profitability: The Role of Quality," Harvard Business School Working Papers 09-040, Harvard Business School, revised Jul 2009.
  21. Seyed Morteza Emadi & Bradley R. Staats, 2020. "A Structural Estimation Approach to Study Agent Attrition," Management Science, INFORMS, vol. 66(9), pages 4071-4095, September.
  22. Chu-Hsuan Chang & Hsiou-Wei Lin & Wen-Hsien Tsai & Wei-Liang Wang & Cheng-Tsu Huang, 2021. "Employee Satisfaction, Corporate Social Responsibility and Financial Performance," Sustainability, MDPI, vol. 13(18), pages 1-26, September.
  23. Ahmed Khwaja & Nathan Yang, 2022. "Quantifying the link between employee engagement, and customer satisfaction and retention in the car rental industry," Quantitative Marketing and Economics (QME), Springer, vol. 20(3), pages 275-292, September.
  24. Masakure, Oliver, 2016. "The effect of employee loyalty on wages," Journal of Economic Psychology, Elsevier, vol. 56(C), pages 274-298.
  25. Argote, Linda & Fahrenkopf, Erin, 2016. "Knowledge transfer in organizations: The roles of members, tasks, tools, and networks," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 146-159.
  26. Alshahrani Ahmed Saeed A & Alqahtani Abdulaziz Mubark & Alshahrani Bander Sayaf Z, 2015. "Exploring Human Resource Management System of Saudi Electricity Company: A Review of Policies for Effective Workforce Management," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 1(4), pages 25-40, March.
  27. Radojko LUKIC, 2015. "The Analysis of Profit per Employee in the Trade of Serbia," Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 18(1), pages 5-16, June.
  28. Saravanan Kesavan & Bradley R. Staats & Wendell Gilland, 2014. "Volume Flexibility in Services: The Costs and Benefits of Flexible Labor Resources," Management Science, INFORMS, vol. 60(8), pages 1884-1906, August.
  29. Luciana Carvalho de Mesquita Ferreira & Ciro Barbosa de Aquino Almeida, 2015. "Employee Turnover and Organizational Performance: a Study of the Brazilian Retail Sector," Brazilian Business Review, Fucape Business School, vol. 12(4), pages 27-56, June.
  30. Ithai Stern & Xin Deng & Guoli Chen & Huasheng Gao, 2021. "The “butterfly effect” in strategic human capital: Mitigating the endogeneity concern about the relationship between turnover and performance," Strategic Management Journal, Wiley Blackwell, vol. 42(13), pages 2493-2510, December.
  31. Gopesh Anand & John Gray & Enno Siemsen, 2012. "Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry," Organization Science, INFORMS, vol. 23(6), pages 1700-1716, December.
  32. Allen, Mathew R. & Adomdza, Gordon K. & Meyer, Marc H., 2015. "Managing for innovation: Managerial control and employee level outcomes," Journal of Business Research, Elsevier, vol. 68(2), pages 371-379.
  33. Abdulrazak O. Balogun & Stephanie A. Andel & Todd D. Smith, 2020. "“Digging Deeper” into the Relationship Between Safety Climate and Turnover Intention Among Stone, Sand and Gravel Mine Workers: Job Satisfaction as a Mediator," IJERPH, MDPI, vol. 17(6), pages 1-8, March.
  34. Youngsoo Kim & Ramayya Krishnan & Linda Argote, 2012. "The Learning Curve of IT Knowledge Workers in a Computing Call Center," Information Systems Research, INFORMS, vol. 23(3-part-2), pages 887-902, September.
  35. John V. Gray & Enno Siemsen & Gurneeta Vasudeva, 2015. "Colocation Still Matters: Conformance Quality and the Interdependence of R&D and Manufacturing in the Pharmaceutical Industry," Management Science, INFORMS, vol. 61(11), pages 2760-2781, November.
  36. Yaa Akosa Antwi & John R. Bowblis, 2018. "The Impact of Nurse Turnover on Quality of Care and Mortality in Nursing Homes: Evidence from the Great Recession," American Journal of Health Economics, MIT Press, vol. 4(2), pages 131-163, Spring.
  37. Tat Y. Chan & Jia Li & Lamar Pierce, 2014. "Learning from Peers: Knowledge Transfer and Sales Force Productivity Growth," Marketing Science, INFORMS, vol. 33(4), pages 463-484, July.
  38. Mohammad Iranmanesh & Suhaiza Zailani & Soroush Moeinzadeh & Davoud Nikbin, 2017. "Effect of green innovation on job satisfaction of electronic and electrical manufacturers’ employees through job intensity: personal innovativeness as moderator," Review of Managerial Science, Springer, vol. 11(2), pages 299-313, March.
  39. Susan Feng Lu & Lauren Xiaoyuan Lu, 2017. "Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes," Management Science, INFORMS, vol. 63(11), pages 3566-3585, November.
  40. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
  41. Yuqian Xu & Tom Fangyun Tan & Serguei Netessine, 2022. "The Impact of Workload on Operational Risk: Evidence from a Commercial Bank," Management Science, INFORMS, vol. 68(4), pages 2668-2693, April.
  42. Linda Argote & Manpreet Hora, 2017. "Organizational Learning and Management of Technology," Production and Operations Management, Production and Operations Management Society, vol. 26(4), pages 579-590, April.
  43. Christina Fang & Jeho Lee & Melissa A. Schilling, 2010. "Balancing Exploration and Exploitation Through Structural Design: The Isolation of Subgroups and Organizational Learning," Organization Science, INFORMS, vol. 21(3), pages 625-642, June.
  44. Bashar Haj Ali, 2020. "The Impact of Organizational Behavior on Organizational Citizenship Behavior A Field study on BEMO Saudi Fransi Bank," International Journal of Human Resource Studies, Macrothink Institute, vol. 10(2), pages 102116-1021, December.
  45. Carolyn D. Egelman & Dennis Epple & Linda Argote & Erica R. H. Fuchs, 2017. "Learning by Doing in Multiproduct Manufacturing: Variety, Customizations, and Overlapping Product Generations," Management Science, INFORMS, vol. 63(2), pages 405-423, February.
  46. Wynen, Jan & Van Dooren, Wouter & Mattijs, Jan & Deschamps, Carl, 2019. "Linking turnover to organizational performance : The role of process conformance," Other publications TiSEM ab3fe85e-a4a2-4e2a-8058-8, Tilburg University, School of Economics and Management.
  47. Olga Perdikaki & Saravanan Kesavan & Jayashankar M. Swaminathan, 2012. "Effect of Traffic on Sales and Conversion Rates of Retail Stores," Manufacturing & Service Operations Management, INFORMS, vol. 14(1), pages 145-162, January.
  48. Carolyn D. Egelman & Dennis Epple & Linda Argote & Erica R.H. Fuchs, 2013. "Learning by Doing in a Multi-Product Manufacturing Environment: Product Variety, Customizations, and Overlapping Product Generations," NBER Working Papers 19674, National Bureau of Economic Research, Inc.
  49. Frank E. Okwuraiwe & Chika Ezenwaka & Michael O. Mojekeh & Okorie Chiyem, 2018. "Sales Force Turnover and Corporate Image of Selected Marketing Organizations in Anambra State," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 8(3), pages 163-177, July.
  50. Linda Argote & Sunkee Lee & Jisoo Park, 2021. "Organizational Learning Processes and Outcomes: Major Findings and Future Research Directions," Management Science, INFORMS, vol. 67(9), pages 5399-5429, September.
  51. Huisi (Jessica) Li & John P. Hausknecht & Lisa Dragoni, 2020. "Initial and Longer-Term Change in Unit-Level Turnover Following Leader Succession: Contingent Effects of Outgoing and Incoming Leader Characteristics," Organization Science, INFORMS, vol. 31(2), pages 458-476, March.
  52. Jake G. Messersmith & Jeong-Yeon Lee & James P. Guthrie & Yong-Yeon Ji, 2014. "Turnover at the Top: Executive Team Departures and Firm Performance," Organization Science, INFORMS, vol. 25(3), pages 776-793, June.
  53. James K.C. Chen, 2020. "Perspective on the Influence of Leadership on Job Satisfaction and Lower Employee Turnover in the Mineral Industry," Sustainability, MDPI, vol. 12(14), pages 1-16, July.
  54. Pinna, Roberta & De Simone, Silvia & Cicotto, Gianfranco & Malik, Ashish, 2020. "Beyond organisational support: Exploring the supportive role of co-workers and supervisors in a multi-actor service ecosystem," Journal of Business Research, Elsevier, vol. 121(C), pages 524-534.
  55. Aneta Ku?niarska & Aleksander Prus, 2021. "Labour Costs In Socially Responsible Enterprises As Exemplified By Banks Listed On Stock Exchange Index Wig Esg," Proceedings of Economics and Finance Conferences 12513301, International Institute of Social and Economic Sciences.
  56. Megan Lawrence, 2018. "Taking Stock of the Ability to Change: The Effect of Prior Experience," Organization Science, INFORMS, vol. 29(3), pages 489-506, June.
  57. David G. McKendrick & James B. Wade & Jonathan Jaffee, 2009. "A Good Riddance? Spin-Offs and the Technological Performance of Parent Firms," Organization Science, INFORMS, vol. 20(6), pages 979-992, December.
  58. Susan Feng Lu & Konstantinos Serfes & Gerard Wedig & Bingxiao Wu, 2021. "Does Competition Improve Service Quality? The Case of Nursing Homes Where Public and Private Payers Coexist," Management Science, INFORMS, vol. 67(10), pages 6493-6512, October.
  59. Ken Moon & Patrick Bergemann & Daniel Brown & Andrew Chen & James Chu & Ellen A. Eisen & Gregory M. Fischer & Prashant Loyalka & Sungmin Rho & Joshua Cohen, 2023. "Manufacturing Productivity with Worker Turnover," Management Science, INFORMS, vol. 69(4), pages 1995-2015, April.
  60. Mobegi Fred Morara & Dr. Meshack Misoi & Dr. Jackson Ong’eta Oyaro, 2021. "Analysis of the Relationship between Management Remuneration and Financial Performance of Selected Public Listed Companies in the Nairobi Securities Exchange," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(08), pages 825-831, August.
  61. Edward G. Anderson & Kyle Lewis, 2014. "A Dynamic Model of Individual and Collective Learning Amid Disruption," Organization Science, INFORMS, vol. 25(2), pages 356-376, April.
  62. KC, Diwas, 2020. "Worker Productivity in Operations Management," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 13(3), pages 151-249, April.
  63. Alexander Bolton & John M. de Figueiredo & David E. Lewis, 2016. "Elections, Ideology, and Turnover in the U.S. Federal Government," NBER Working Papers 22932, National Bureau of Economic Research, Inc.
  64. Elena Grinza, 2016. "Replacing Workers: Is It a Boon or a Bane for Firm Productivity?," Working papers 034, Department of Economics and Statistics (Dipartimento di Scienze Economico-Sociali e Matematico-Statistiche), University of Torino.
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