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A process-oriented framework for the evaluation of managerial support systems


  • Vetschera, Rudolf
  • Walterscheid, Heinz


We propose a new method for evaluating the benefits of decision-oriented information systems. This method is based on a detailed analysis of decision processes. Using prescriptive decision theory, correct results are established for different sub-phases of the process and possible deviations from these results are analyzed. Systems are then evaluated according to their contribution to the elimination of such errors.

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  • Vetschera, Rudolf & Walterscheid, Heinz, 1993. "A process-oriented framework for the evaluation of managerial support systems," Discussion Papers, Series I 264, University of Konstanz, Department of Economics.
  • Handle: RePEc:zbw:kondp1:264

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    References listed on IDEAS

    1. Desanctis, Gerardine & Jarvenpaa, Sirkka L., 1989. "Graphical presentation of accounting data for financial forecasting: An experimental investigation," Accounting, Organizations and Society, Elsevier, vol. 14(5-6), pages 509-525, October.
    2. Blake Ives & Margrethe H. Olson, 1984. "User Involvement and MIS Success: A Review of Research," Management Science, INFORMS, vol. 30(5), pages 586-603, May.
    3. Kydd, C. T., 1989. "Cognitive biases in the use of computer-based decision support systems," Omega, Elsevier, vol. 17(4), pages 335-344.
    4. Ramesh Sharda & Steve H. Barr & James C. McDonnell, 1988. "Decision Support System Effectiveness: A Review and an Empirical Test," Management Science, INFORMS, vol. 34(2), pages 139-159, February.
    5. Rosen, Sherwin, 1974. "Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition," Journal of Political Economy, University of Chicago Press, vol. 82(1), pages 34-55, Jan.-Feb..
    6. Brian L. Dos Santos & Martin L. Bariff, 1988. "A Study of User Interface Aids for Model-Oriented Decision Support Systems," Management Science, INFORMS, vol. 34(4), pages 461-468, April.
    7. Swanson, E Burton, 1982. "Measuring user attitudes in MIS research: a review," Omega, Elsevier, vol. 10(2), pages 157-165.
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    Cited by:

    1. Walterscheid, Heinz, 1994. "Ein entwicklungsorientierter Bewertungsansatz für Decision Support Systems," Discussion Papers, Series I 270, University of Konstanz, Department of Economics.

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