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Optimal policies under risk for changing software systems based on customer satisfaction


  • Sahin, Izzet
  • Zahedi, Fatemeh (Mariam)


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  • Sahin, Izzet & Zahedi, Fatemeh (Mariam), 2000. "Optimal policies under risk for changing software systems based on customer satisfaction," European Journal of Operational Research, Elsevier, vol. 123(1), pages 175-194, May.
  • Handle: RePEc:eee:ejores:v:123:y:2000:i:1:p:175-194

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    References listed on IDEAS

    1. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
    2. Richard R. Nelson, 1981. "Assessing Private Enterprise: An Exegesis of Tangled Doctrine," Bell Journal of Economics, The RAND Corporation, vol. 12(1), pages 93-111, Spring.
    3. Blake Ives & Margrethe H. Olson, 1984. "User Involvement and MIS Success: A Review of Research," Management Science, INFORMS, vol. 30(5), pages 586-603, May.
    4. Johnson, Michael D. & Fornell, Claes, 1991. "A framework for comparing customer satisfaction across individuals and product categories," Journal of Economic Psychology, Elsevier, vol. 12(2), pages 267-286, June.
    5. E. Burton Swanson, 1974. "Management Information Systems: Appreciation and Involvement," Management Science, INFORMS, vol. 21(2), pages 178-188, October.
    6. Swanson, E Burton, 1982. "Measuring user attitudes in MIS research: a review," Omega, Elsevier, vol. 10(2), pages 157-165.
    7. Klepper, Steven, 1996. "Entry, Exit, Growth, and Innovation over the Product Life Cycle," American Economic Review, American Economic Association, vol. 86(3), pages 562-583, June.
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