IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Decision Support System Effectiveness: A Review and an Empirical Test

Listed author(s):
  • Ramesh Sharda

    (College of Business Administration, Oklahoma State University, Stillwater, Oklahoma 74078)

  • Steve H. Barr

    (College of Business Administration, Oklahoma State University, Stillwater, Oklahoma 74078)

  • James C. McDonnell

    (Arthur Andersen and Company, 1345 Avenue of the Americas, New York, New York 10105)

Despite the increasing popularity of decision support systems (DSS), effectiveness of such systems remains unproven. Past research claiming usefulness of the DSS has relied largely on anecdotal or case data. The relatively few laboratory experiments report mixed results regarding the effects of a decision aid. This study reviews the results of prior investigations and examines the effectiveness of DSS-aided decision makers relative to decision makers without a DSS over an eight-week period. An executive decision making game was used in two sections of a business strategy course. Three-person teams in one section used a DSS while the teams in the other section played the game without such an aid. Various measures of decision quality were recorded. Overall, the groups with access to the DSS made significantly more effective decisions in the business simulation game than their non-DSS counterparts. The DSS groups took more time to make their decisions than the non-DSS groups at the beginning of the experiment. However, the decision times converged after the third week. The DSS teams reported investigating more alternatives and exhibited a higher confidence level in their decisions than the non-DSS groups, but these differences were not statistically significant.

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

File URL:
Download Restriction: no

Article provided by INFORMS in its journal Management Science.

Volume (Year): 34 (1988)
Issue (Month): 2 (February)
Pages: 139-159

in new window

Handle: RePEc:inm:ormnsc:v:34:y:1988:i:2:p:139-159
Contact details of provider: Postal:
7240 Parkway Drive, Suite 300, Hanover, MD 21076 USA

Phone: +1-443-757-3500
Fax: 443-757-3515
Web page:

More information through EDIRC

No references listed on IDEAS
You can help add them by filling out this form.

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:34:y:1988:i:2:p:139-159. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc)

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.