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Labour Market Segmentation Revisited: A Study of the Dutch Call Centre Sector

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  • de Grip, A.

    (Research Centre for Educ and Labour Mark)

  • Sieben, I.J.P.

    (Research Centre for Educ and Labour Mark)

  • van Jaarsveld, D.

Abstract

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Suggested Citation

  • de Grip, A. & Sieben, I.J.P. & van Jaarsveld, D., 2006. "Labour Market Segmentation Revisited: A Study of the Dutch Call Centre Sector," ROA Working Paper 008E, Maastricht University, Research Centre for Education and the Labour Market (ROA).
    • Handle: RePEc:unm:umarow:2006008e
    DOI: 10.26481/umarow.2006008E
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    References listed on IDEAS

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    1. Edmund Heery, 2005. "Sources of change in trade unions," Work, Employment & Society, British Sociological Association, vol. 19(1), pages 91-106, March.
    2. Ron Dekker & Andries de Grip & Hans Heijke, 2002. "The effects of training and overeducation on career mobility in a segmented labour market," International Journal of Manpower, Emerald Group Publishing Limited, vol. 23(2), pages 106-125, March.
    3. Freeman, Richard B., 1998. "War of the models: Which labour market institutions for the 21st century?1," Labour Economics, Elsevier, vol. 5(1), pages 1-24, March.
    4. Caroline Lanciano-Morandat & Hiroatsu Nohara & Robert Tchobanian, 2005. "French Call Centre Industry Report 2004 [Les « bonnes pratiques » des centres d'appels en matière de gestion des ressources humaines et d'organisation du travail]," Working Papers halshs-00430100, HAL.
    5. Jelle Visser, 1998. "Two Cheers for Corporatism, One for the Market: Industrial Relations, Wage Moderation and Job Growth in the Netherlands," British Journal of Industrial Relations, London School of Economics, vol. 36(2), pages 269-292, June.
    6. Koene, B.A.S. & Paauwe, J. & Groenewegen, J.P.M., 2004. "Understanding the development of temporary agency work in Europe," ERIM Report Series Research in Management ERS-2004-086-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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    Cited by:

    1. Inge Sieben & Andries De Grip & Jessica Longen & Ole Sørensen, 2009. "Technology, Selection, and Training in Call Centers," ILR Review, Cornell University, ILR School, vol. 62(4), pages 553-572, July.

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