IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-04713695.html
   My bibliography  Save this paper

Electronic word-of-mouth from video bloggers: The role of content quality and source homophily across hedonic and utilitarian products

Author

Listed:
  • R. Filieri

    (Audencia Business School)

  • F. Acikgoz
  • D. Hao

Abstract

Consumers increasingly post videos in which they review products and experiences, spreading electronic word-of-mouth (eWOM). Despite the relevance of consumer-generated audio-visual eWOM, there is limited research on this topic. Integrating Source Credibility Theory and the Information Adoption Model, this study investigates the effect of source expertise, trustworthiness, homophily, and popularity on perceived content quality and purchase intention. We ran two studies and gathered responses from 498 and 230 viewers of online videos of hedonic experiences (travel) and utilitarian products (personal technology), respectively. Findings indicate that source trustworthiness and expertise predict content quality across product types, while source homophily predicts content quality for hedonic experiences and source popularity for utilitarian products. Source homophily and content quality directly affect behavioral intention across product types, while source expertise influences consumers' purchase intention of utilitarian products. Content quality mediates the influence of these source characteristics on behavioral intention.

Suggested Citation

  • R. Filieri & F. Acikgoz & D. Hao, 2023. "Electronic word-of-mouth from video bloggers: The role of content quality and source homophily across hedonic and utilitarian products," Post-Print hal-04713695, HAL.
    • Handle: RePEc:hal:journl:hal-04713695
    DOI: 10.1016/j.jbusres.2023.113774
    Note: View the original document on HAL open archive server: https://hal.science/hal-04713695v1
    as

    Download full text from publisher

    File URL: https://hal.science/hal-04713695v1/document
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.jbusres.2023.113774?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mladenović, Dušan & Bruni, Roberto & Filieri, Raffaele & Ismagilova, Elvira & Kalia, Prateek & Jirásek, Michal, 2024. "The power of electronic Word of Mouth in inducing adoption of emerging technologies," Technology in Society, Elsevier, vol. 79(C).
    2. Suhaib Ahmed & Tahir Islam & Abdul Ghaffar, 2024. "Shaping Brand Loyalty through Social Media Influencers: The Mediating Role of Follower Engagement and Social Attractiveness," SAGE Open, , vol. 14(2), pages 21582440241, May.
    3. Wang, Xueying & Zhang, Yuexian, 2025. "Product-independent or product-dependent: The impact of virtual influencers’ primed identity on purchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
    4. Hu, Anqi & Yuan, Ruizhi & Chen, Ruolan & Liu, Martin J., 2024. "A glamorous but highly stressful job: The role of social media-afforded status in micro-celebrity stress coping," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
    5. Zhang, Shaoling (Katee) & Tang, Tanya (Ya) & Krallman, Alexandra, 2024. "Navigating livestream commerce: A dual-lens framework of influencers’ impact on product sales," Journal of Business Research, Elsevier, vol. 185(C).
    6. Liu, Yahui & Chang, Xinyu & Yang, Shuai & Li, Zhen & Wu, Yingrong, 2024. "“Pets make you spend more!” Impact of pet ownership on consumer purchase decisions," Journal of Business Research, Elsevier, vol. 183(C).
    7. Benevento, Elisabetta & Aloini, Davide & Roma, Paolo & Bellino, Davide, 2025. "The impact of influencers on brand social network growth: Insights from new product launch events on Twitter," Journal of Business Research, Elsevier, vol. 189(C).
    8. Liyanaarachchi, Gajendra & Gamage, Thilini Chathurika & Viglia, Giampaolo & Charton-Vachet, Florence, 2025. "Overcoming reactance to climate change: The business-ecology nexus," Journal of Business Research, Elsevier, vol. 190(C).
    9. Liao, Junyun & Chen, Jiada, 2024. "The authenticity advantage: How influencer authenticity management strategies shape digital engagement with sponsored videos," Journal of Business Research, Elsevier, vol. 185(C).
    10. D. Mladenovic & E. Ismagilova & R. Filieri & Y. Dwivedi, 2024. "MetaWOM – toward a sensory word-of-mouth (WOM) in the metaverse," Post-Print hal-04582457, HAL.
    11. Pooja Katyal & Reetika Sehgal, 2025. "Unraveling the impact of online consumer reviews on consumer buying behavior," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 16(1), pages 330-345, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-04713695. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.