The effects of utilitarian and hedonic online shopping value on consumer preference and intentions
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- Grewal, Dhruv & Iyer, Gopalkrishnan R. & Krishnan, R. & Sharma, Arun, 2003. "The Internet and the price-value-loyalty chain," Journal of Business Research, Elsevier, vol. 56(5), pages 391-398, May.
- Roest, H.C.A. & Pieters, R., 1997. "The nomological net of perceived service quality," Other publications TiSEM f271d903-5057-467e-b74b-6, Tilburg University, School of Economics and Management.
- Babin, Barry J. & Attaway, Jill S., 2000. "Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer," Journal of Business Research, Elsevier, vol. 49(2), pages 91-99, August.
- Cowles, Deborah L. & Kiecker, Pamela & Little, Michael W., 2002. "Using key informant insights as a foundation for e-retailing theory development," Journal of Business Research, Elsevier, vol. 55(8), pages 629-636, August.
- Bolton, Ruth N & Drew, James H, 1991. " A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Oxford University Press, vol. 17(4), pages 375-84, March.
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