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The Illusion of Trust and Performance

Author

Listed:
  • Benoit A. Aubert
  • Barbara L. Kelsey

Abstract

Trust has been deemed to be critical in ensuring the efficient operation of virtual teams and organizations. This study empirically verified ability and integrity as being antecedents of trust formation in virtual teams. However, effective team performance was found to be independent of the formation of trust. La confiance a régulièrement été considérée comme un facteur clef lié au bon fonctionnement des équipes ou des organisations virtuelles. Cette étude démontre que le niveau de compétence et l'intégrité sont des pré-requis à la confiance. Elle démontre toutefois que la performance des groupes de travail n'est pas reliée directement à l'établissement de la confiance.

Suggested Citation

  • Benoit A. Aubert & Barbara L. Kelsey, 2000. "The Illusion of Trust and Performance," CIRANO Working Papers 2000s-03, CIRANO.
  • Handle: RePEc:cir:cirwor:2000s-03
    as

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    File URL: http://www.cirano.qc.ca/files/publications/2000s-03.pdf
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    References listed on IDEAS

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    1. Alchian, Armen A & Demsetz, Harold, 1972. "Production , Information Costs, and Economic Organization," American Economic Review, American Economic Association, vol. 62(5), pages 777-795, December.
    2. Greif, Avner, 1989. "Reputation and Coalitions in Medieval Trade: Evidence on the Maghribi Traders," The Journal of Economic History, Cambridge University Press, vol. 49(04), pages 857-882, December.
    3. Jensen, Michael C. & Meckling, William H., 1976. "Theory of the firm: Managerial behavior, agency costs and ownership structure," Journal of Financial Economics, Elsevier, vol. 3(4), pages 305-360, October.
    4. Aubert, B. A. & Rivard, S. & Patry, M., 1996. "Development of measures to assess dimensions of IS operation transactions," Omega, Elsevier, vol. 24(6), pages 661-680, December.
    5. Nooteboom, B. & Berger, H. & Noorderhaven, N.G., 1997. "Effects of trust and governance on relational risk," Other publications TiSEM 8e83932e-064c-40e8-afe7-4, Tilburg University, School of Economics and Management.
    6. David E. M. Sappington, 1991. "Incentives in Principal-Agent Relationships," Journal of Economic Perspectives, American Economic Association, vol. 5(2), pages 45-66, Spring.
    7. Herbert A. Simon, 1991. "Organizations and Markets," Journal of Economic Perspectives, American Economic Association, vol. 5(2), pages 25-44, Spring.
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    Cited by:

    1. Walczuch,Rita & Lundgren,Henriette, 2002. "Psychological Antecedents of Institution-Based Consumer Trust in E-Retailing," Research Memorandum 071, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    2. repec:gam:jscscx:v:7:y:2018:i:2:p:22-:d:129298 is not listed on IDEAS

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