IDEAS home Printed from https://ideas.repec.org/p/cir/cirwor/2000s-03.html
   My bibliography  Save this paper

The Illusion of Trust and Performance

Author

Listed:
  • Benoit Aubert
  • Barbara L. Kelsey

Abstract

Trust has been deemed to be critical in ensuring the efficient operation of virtual teams and organizations. This study empirically verified ability and integrity as being antecedents of trust formation in virtual teams. However, effective team performance was found to be independent of the formation of trust. La confiance a régulièrement été considérée comme un facteur clef lié au bon fonctionnement des équipes ou des organisations virtuelles. Cette étude démontre que le niveau de compétence et l'intégrité sont des pré-requis à la confiance. Elle démontre toutefois que la performance des groupes de travail n'est pas reliée directement à l'établissement de la confiance.

Suggested Citation

  • Benoit Aubert & Barbara L. Kelsey, 2000. "The Illusion of Trust and Performance," CIRANO Working Papers 2000s-03, CIRANO.
    • Handle: RePEc:cir:cirwor:2000s-03
    as

    Download full text from publisher

    File URL: https://cirano.qc.ca/files/publications/2000s-03.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Greif, Avner, 1989. "Reputation and Coalitions in Medieval Trade: Evidence on the Maghribi Traders," The Journal of Economic History, Cambridge University Press, vol. 49(4), pages 857-882, December.
    2. Aubert, B. A. & Rivard, S. & Patry, M., 1996. "Development of measures to assess dimensions of IS operation transactions," Omega, Elsevier, vol. 24(6), pages 661-680, December.
    3. Nooteboom, B. & Berger, H. & Noorderhaven, N.G., 1997. "Effects of trust and governance on relational risk," Other publications TiSEM 8e83932e-064c-40e8-afe7-4, Tilburg University, School of Economics and Management.
    4. David E. M. Sappington, 1991. "Incentives in Principal-Agent Relationships," Journal of Economic Perspectives, American Economic Association, vol. 5(2), pages 45-66, Spring.
    5. Alchian, Armen A & Demsetz, Harold, 1972. "Production , Information Costs, and Economic Organization," American Economic Review, American Economic Association, vol. 62(5), pages 777-795, December.
    6. Herbert A. Simon, 1991. "Organizations and Markets," Journal of Economic Perspectives, American Economic Association, vol. 5(2), pages 25-44, Spring.
    7. Jensen, Michael C. & Meckling, William H., 1976. "Theory of the firm: Managerial behavior, agency costs and ownership structure," Journal of Financial Economics, Elsevier, vol. 3(4), pages 305-360, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Walczuch,Rita & Lundgren,Henriette, 2002. "Psychological Antecedents of Institution-Based Consumer Trust in E-Retailing," Research Memorandum 071, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    2. Walczuch, R.M. & Lundgren, H., 2002. "Psychological antecedents of institution-based consumer trust in e-retailing," Research Memorandum 043, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    3. Masoumeh Ghazinejad & Bassam A. Hussein & Youcef J. -T. Zidane, 2018. "Impact of Trust, Commitment, and Openness on Research Project Performance: Case Study in a Research Institute," Social Sciences, MDPI, vol. 7(2), pages 1-11, January.
    4. Krzysztof Opolski & Piotr Modzelewski & Agata Kocia, 2019. "Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network," Sustainability, MDPI, vol. 11(19), pages 1-27, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Benoit Aubert & Michel Patry & Suzanne Rivard, 2001. "Managing IT Outsourcing Risk: Lessons Learned," CIRANO Working Papers 2001s-39, CIRANO.
    2. Emilio Alvarez-Suescun, 2010. "Combining transaction cost and resource-based insights to explain IT implementation outsourcing," Information Systems Frontiers, Springer, vol. 12(5), pages 631-645, November.
    3. Wang, Sen & Bogle, Tim & van Kooten, G. Cornelis, 2012. "Forestry and the New Institutional Economics," Working Papers 130818, University of Victoria, Resource Economics and Policy.
    4. J. van Oosterhout & P.P.M.A.R. Heugens & S.P. Kaptein, 2003. "The Internal Morality of Contacting: Redeeming the Contractualist Endeavor in Business Ethics," Working Papers 03-15, Utrecht School of Economics.
    5. Cayer, Mario & Minkler, Lanse, 1998. "Dualism, dialogue and organizations: Reflections on organizational transformation and labor-managed firms," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 27(1), pages 53-77.
    6. Argandoña, Antonio, 2010. "From action theory to the theory of the firm," IESE Research Papers D/855, IESE Business School.
    7. Lanse Minkler, 1999. "The Problem with Utility: Toward a Non-Consequentialist/Utility Theory Synthesis," Review of Social Economy, Taylor & Francis Journals, vol. 57(1), pages 4-24.
    8. Yan, Aimin & Gray, Barbara, 2001. "Negotiating control and achieving performance in international joint ventures: A conceptual model," Journal of International Management, Elsevier, vol. 7(4), pages 295-315.
    9. Klaus Heine, 2013. "Inside the black box: incentive regulation and incentive channeling on energy markets," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(1), pages 157-186, February.
    10. Gindis, David & Hodgson, Geoffrey M. & Huang, Kainan & Pistor, Katharina, 2017. "Legal institutionalism: Capitalism and the constitutive role of lawAuthor-Name: Deakin, Simon," Journal of Comparative Economics, Elsevier, vol. 45(1), pages 188-200.
    11. P.P.M.A.R. Heugens, 2004. "A Neo-Weberian Theory of the Firm," Working Papers 04-02, Utrecht School of Economics.
    12. Kaplow, Louis, 2021. "Horizontal merger analysis," International Journal of Industrial Organization, Elsevier, vol. 79(C).
    13. Wandel, Jürgen, 2011. "Integrierte Strukturen im Agrar- und Ernährungssektor Russlands: Entstehungsgründe, Funktionsweise, Entwicklungsperspektiven und volkswirtschaftliche Auswirkungen. Band I und II," Studies on the Agricultural and Food Sector in Transition Economies, Leibniz Institute of Agricultural Development in Transition Economies (IAMO), volume 63, number 63, September.
    14. Pitelis, Christos & Teece, David, 2009. "The (new) nature and essence of the firm," MPRA Paper 24317, University Library of Munich, Germany.
    15. Benoit Aubert & Michel Patry & Suzanne Rivard, 1998. "Assessing the Risk of IT Outsourcing," CIRANO Working Papers 98s-16, CIRANO.
    16. Pitelis, Christos, 2009. "Edith Penrose’s ‘The Theory of the Growth of the Firm’ Fifty Years Later," MPRA Paper 23180, University Library of Munich, Germany.
    17. Robert D. Austin, 2001. "The Effects of Time Pressure on Quality in Software Development: An Agency Model," Information Systems Research, INFORMS, vol. 12(2), pages 195-207, June.
    18. Menard, Claude, 1995. "Markets as institutions versus organizations as markets? Disentangling some fundamental concepts," Journal of Economic Behavior & Organization, Elsevier, vol. 28(2), pages 161-182, October.
    19. Bech, Mickael, 2003. "Politicians' and hospital managers' trade-offs in the choice of reimbursement scheme: a discrete choice experiment," Health Policy, Elsevier, vol. 66(3), pages 261-275, December.
    20. Dow, Gregory K. & Putterman, Louis, 2000. "Why capital suppliers (usually) hire workers: what we know and what we need to know," Journal of Economic Behavior & Organization, Elsevier, vol. 43(3), pages 319-336, November.

    More about this item

    Keywords

    Trust; agency theory; empirical study; virtual organization; Confiance; théorie de l'agence; étude empirique; organisation virtuelle;
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cir:cirwor:2000s-03. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Webmaster (email available below). General contact details of provider: https://edirc.repec.org/data/ciranca.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.