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The Illusion of Trust and Performance

  • Benoit A. Aubert
  • Barbara L. Kelsey
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    Trust has been deemed to be critical in ensuring the efficient operation of virtual teams and organizations. This study empirically verified ability and integrity as being antecedents of trust formation in virtual teams. However, effective team performance was found to be independent of the formation of trust. La confiance a régulièrement été considérée comme un facteur clef lié au bon fonctionnement des équipes ou des organisations virtuelles. Cette étude démontre que le niveau de compétence et l'intégrité sont des pré-requis à la confiance. Elle démontre toutefois que la performance des groupes de travail n'est pas reliée directement à l'établissement de la confiance.

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    File URL: http://www.cirano.qc.ca/files/publications/2000s-03.pdf
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    Paper provided by CIRANO in its series CIRANO Working Papers with number 2000s-03.

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    Length: 17 pages
    Date of creation: 01 Jan 2000
    Date of revision:
    Handle: RePEc:cir:cirwor:2000s-03
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    1. Aubert, B. A. & Rivard, S. & Patry, M., 1996. "Development of measures to assess dimensions of IS operation transactions," Omega, Elsevier, vol. 24(6), pages 661-680, December.
    2. Greif, Avner, 1989. "Reputation and Coalitions in Medieval Trade: Evidence on the Maghribi Traders," The Journal of Economic History, Cambridge University Press, vol. 49(04), pages 857-882, December.
    3. Jensen, Michael C. & Meckling, William H., 1976. "Theory of the firm: Managerial behavior, agency costs and ownership structure," Journal of Financial Economics, Elsevier, vol. 3(4), pages 305-360, October.
    4. Herbert A. Simon, 1991. "Organizations and Markets," Journal of Economic Perspectives, American Economic Association, vol. 5(2), pages 25-44, Spring.
    5. David E. M. Sappington, 1991. "Incentives in Principal-Agent Relationships," Journal of Economic Perspectives, American Economic Association, vol. 5(2), pages 45-66, Spring.
    6. Alchian, Armen A & Demsetz, Harold, 1972. "Production , Information Costs, and Economic Organization," American Economic Review, American Economic Association, vol. 62(5), pages 777-95, December.
    7. Nooteboom, B. & Berger, H. & Noorderhaven, N.G., 1997. "Effects of trust and governance on relational risk," Other publications TiSEM 8e83932e-064c-40e8-afe7-4, Tilburg University, School of Economics and Management.
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