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Acceso a los servicios de salud en las principales ciudades colombianas

In: La salud en Colombia: una perspectiva regional

Author

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  • Yuri Carolina Reina-Aranza

Abstract

Este trabajo estudia cuatro elementos del acceso a los servicios de salud en cinco ciudades de Colombia: 1. Necesidad del servicio médico, 2. Tiempos de espera para la cita, 3. Utilización del sistema y 4. Satisfacción con el servicio. El análisis se hace a partir de los datos de las Encuestas de Percepción Ciudadana de los Programas Cómo Vamos. Los resultados muestran que la mayoría de personas percibe que el tiempo entre la solicitud de la cita y la atención es de uno a cinco días; sin embargo, cada vez más personas consideran que los tiempos de espera han aumentado. Así mismo, el porcentaje de personas que se sienten satisfechas con el servicio se ha reducido, siendo las ciudades de Barranquilla y Cartagena las que registraron mayor población satisfecha. Finalmente, se encuentran diferencias en las barreras de acceso para cada ciudad, siendo las más comunes la falta de dinero y el mal servicio. ****** This paper studies four elements of access to health services in five Colombian cities: 1. Need of medical services, 2. Waiting times for an appointment 3. Use of health services, and 4. Degree of satisfaction with the health services. The analysis is based on data from Citizen Perception Surveys coming from the Cómo Vamos Programs. The results showed that most of the people perceive that the time between the request for the appointment and the attention is from one to five days, but more people feel that waiting times have increased. Also the proportion of people who are satisfied with the service has been going down. The cities of Barranquilla and Cartagena recorded more satisfied population. Finally, the access barriers in all cities are different between each other. The most common barriers are the lack of money and poor quality of the services.

Suggested Citation

  • Yuri Carolina Reina-Aranza, 2017. "Acceso a los servicios de salud en las principales ciudades colombianas," Chapters, in: Jaime Bonet & Karelys Guzmán-Finol & Lucas Wilfried Hahn-De-Castro (ed.), La salud en Colombia: una perspectiva regional, chapter 9, pages 281-313, Banco de la Republica de Colombia.
    • Handle: RePEc:bdr:bdrcap:2017a-12-281-313
    DOI: 10.32468/Ebook.664-357-3
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    File URL: https://repositorio.banrep.gov.co/bitstream/handle/20.500.12134/9359/CL_9.pdf
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    References listed on IDEAS

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    1. Juan Miguel Gallego & Manuel Ramírez Gómez & Carlos Sepúlveda, 2005. "The Determinants of The Health Status in a Developing Country: results from the Colombian Case," Lecturas de Economía, Universidad de Antioquia, Departamento de Economía, issue 63, pages 111-135, Julio-Dic.
    2. Gerdtham, U. -G. & Johannesson, M. & Lundberg, L. & Isacson, D., 1999. "The demand for health: results from new measures of health capital," European Journal of Political Economy, Elsevier, vol. 15(3), pages 501-521, September.
    3. Grossman, Michael, 1972. "On the Concept of Health Capital and the Demand for Health," Journal of Political Economy, University of Chicago Press, vol. 80(2), pages 223-255, March-Apr.
    4. Michael Grossman, 1999. "The Human Capital Model of the Demand for Health," NBER Working Papers 7078, National Bureau of Economic Research, Inc.
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    Keywords

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    JEL classification:

    • I10 - Health, Education, and Welfare - - Health - - - General
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • P46 - Political Economy and Comparative Economic Systems - - Other Economic Systems - - - Consumer Economics; Health; Education and Training; Welfare, Income, Wealth, and Poverty

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