IDEAS home Printed from https://ideas.repec.org/a/tkp/jouijm/v3y2014i1p3-22.html
   My bibliography  Save this article

How the Organizational Goals Affect Knowledge Management

Author

Listed:
  • Wei-Shong Lin

    (National Taiwan University of Science and Technology, Taiwan)

  • Jui-Ling Huang

    (National Taiwan University of Science and Technology, Taiwan)

  • Margaret L. Sheng

    (National Taiwan University of Science and Technology, Taiwan)

Abstract

How to enhance customer satisfaction and technology innovation have been topics of discussion for some time; however, few studies have explored the two issues by applying the knowledge creation theory, and analyzed their differences in knowledge creation activities. The present study aims to explore how the firm’s organizational goal affects its knowledge creation process. Based on Nonaka’s knowledge creation theory, questionnaires were developed and sent to Taiwanese firms in various industries, including the manufacturing and service industries. These questionnaires were collected either by mail or interview. Our findings suggest that externalization and combination activities should be emphasized when the organizational goal is innovation, whereas internalization activity should be emphasized when the organizational goal is customer satisfaction.

Suggested Citation

  • Wei-Shong Lin & Jui-Ling Huang & Margaret L. Sheng, 2014. "How the Organizational Goals Affect Knowledge Management," International Journal of Management, Knowledge and Learning, ToKnowPress, vol. 3(1), pages 3-22.
    • Handle: RePEc:tkp:jouijm:v:3:y:2014:i:1:p:3-22
    as

    Download full text from publisher

    File URL: https://www.issbs.si/press/ISSN/2232-5697/3_3-22.pdf
    File Function: full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Robert M. Grant, 1996. "Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration," Organization Science, INFORMS, vol. 7(4), pages 375-387, August.
    2. Tsai, Ming-Tien & Li, Yong-Hui, 2007. "Knowledge creation process in new venture strategy and performance," Journal of Business Research, Elsevier, vol. 60(4), pages 371-381, April.
    3. Elaine Ramsey & Patrick Ibbotson & Jim Bell & Patrick Mccole, 2005. "Internet-based business among knowledge intensive business services: Some Irish regional evidence," The Service Industries Journal, Taylor & Francis Journals, vol. 25(4), pages 525-545, June.
    4. repec:eme:ijmpps:v:34:y:2013:i:1:p:305-325 is not listed on IDEAS
    5. Tsai, Kuen-Hung & Wang, Jiann-Chyuan, 2009. "External technology sourcing and innovation performance in LMT sectors: An analysis based on the Taiwanese Technological Innovation Survey," Research Policy, Elsevier, vol. 38(3), pages 518-526, April.
    6. Gary J. Castrogiovanni & David Urbano & Joaquín Loras, 2011. "Linking corporate entrepreneurship and human resource management in SMEs," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 34-47, March.
    7. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    8. Drejer, Ina, 2004. "Identifying innovation in surveys of services: a Schumpeterian perspective," Research Policy, Elsevier, vol. 33(3), pages 551-562, April.
    9. Reychav, Iris & Weisberg, Jacob, 2009. "Going beyond technology: Knowledge sharing as a tool for enhancing customer-oriented attitudes," International Journal of Information Management, Elsevier, vol. 29(5), pages 353-361.
    10. Castellacci, Fulvio, 2008. "Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation," Research Policy, Elsevier, vol. 37(6-7), pages 978-994, July.
    11. Schulze, Anja & Hoegl, Martin, 2008. "Organizational knowledge creation and the generation of new product ideas: A behavioral approach," Research Policy, Elsevier, vol. 37(10), pages 1742-1750, December.
    12. Pertusa-Ortega, Eva M. & Zaragoza-Sáez, Patrocinio & Claver-Cortés, Enrique, 2010. "Can formalization, complexity, and centralization influence knowledge performance?," Journal of Business Research, Elsevier, vol. 63(3), pages 310-320, March.
    13. Gary J. Castrogiovanni & David Urbano & Joaquín Loras, 2011. "Linking corporate entrepreneurship and human resource management in SMEs," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 34-47, March.
    14. Ikujiro Nonaka & Georg von Krogh, 2009. "Perspective---Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory," Organization Science, INFORMS, vol. 20(3), pages 635-652, June.
    15. Bruno Dyck & Frederick A. Starke & Gary A. Mischke & Michael Mauws, 2005. "Learning to Build a Car: An Empirical Investigation of Organizational Learning," Journal of Management Studies, Wiley Blackwell, vol. 42(2), pages 387-416, March.
    16. Athanassopoulos, Antreas D., 2000. "Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior," Journal of Business Research, Elsevier, vol. 47(3), pages 191-207, March.
    17. Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
    18. Baloh, Peter & Uthicke, Katharina & Moon, Gyewan, 2008. "A business process-oriented method of KM solution design: A case study of Samsung Electronics," International Journal of Information Management, Elsevier, vol. 28(5), pages 433-437.
    19. Nick Clifton & Robyn Keast & David Pickernell & Martyn Senior, 2010. "Network Structure, Knowledge Governance, and Firm Performance: Evidence from Innovation Networks and SMEs in the UK," Growth and Change, Wiley Blackwell, vol. 41(3), pages 337-373, September.
    20. Hall, Richard & Andriani, Pierpaolo, 2003. "Managing knowledge associated with innovation," Journal of Business Research, Elsevier, vol. 56(2), pages 145-152, February.
    21. Jeremy Howells, 2010. "Services and Innovation and Service Innovation: New Theoretical Directions," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 3, Edward Elgar Publishing.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:isv:jouijm:v:3:y:2014:i:1:p:3-22 is not listed on IDEAS
    2. Benjamin Cabanes & Pascal Le Masson & Benoît Weil, 2020. "Organiser la création de connaissance pour l’innovation de rupture. Des communautés aux sociétés proto-épistémiques d’experts," Revue française de gestion, Lavoisier, vol. 0(3), pages 35-60.
    3. Sreedhar Madhavaram & Andrew C. Gross & Radha Appan, 2014. "Knowledge needs of firms: the know-x framework for marketing strategy," AMS Review, Springer;Academy of Marketing Science, vol. 4(3), pages 63-77, December.
    4. Stoian, Maria-Cristina & Tardios, Janja Annabel & Samdanis, Marios, 2024. "The knowledge-based view in international business: A systematic review of the literature and future research directions," International Business Review, Elsevier, vol. 33(2).
    5. Chang, Yuan-Chieh & Chen, Min-Nan, 2016. "Service regime and innovation clusters: An empirical study from service firms in Taiwan," Research Policy, Elsevier, vol. 45(9), pages 1845-1857.
    6. Matthijs Janssen & Carolina Castaldi & Alexander Alexiev, 2014. "Dynamic capabilities for service innovation: conceptualization and measurement," Working Papers 14-07, Eindhoven Center for Innovation Studies, revised Mar 2014.
    7. Jamal Shamsie & Michael J. Mannor, 2013. "Looking Inside the Dream Team: Probing Into the Contributions of Tacit Knowledge as an Organizational Resource," Organization Science, INFORMS, vol. 24(2), pages 513-529, April.
    8. Trigo, Alexandre & Vence, Xavier, 2012. "Scope and patterns of innovation cooperation in Spanish service enterprises," Research Policy, Elsevier, vol. 41(3), pages 602-613.
    9. Henk W. Volberda & Nicolai J. Foss & Marjorie A. Lyles, 2010. "PERSPECTIVE---Absorbing the Concept of Absorptive Capacity: How to Realize Its Potential in the Organization Field," Organization Science, INFORMS, vol. 21(4), pages 931-951, August.
    10. Papadopoulos, Thanos & Stamati, Teta & Nopparuch, Pawit, 2013. "Exploring the determinants of knowledge sharing via employee weblogs," International Journal of Information Management, Elsevier, vol. 33(1), pages 133-146.
    11. Rasmi Kokash & Alain Fayolle & Zied Guedri, 2016. "The Effects of Corporate Entrepreneurship and Organizational Knowledge Creation on Firm Second-order Competences: Exploratory Evidence from Knowledge-intensive Sectors," International Business Research, Canadian Center of Science and Education, vol. 9(8), pages 46-63, August.
    12. Jensen, Are & Clausen, Tommy H., 2017. "Origins and emergence of exploration and exploitation capabilities in new technology-based firms," Technological Forecasting and Social Change, Elsevier, vol. 120(C), pages 163-175.
    13. Hakmaoui, Abdelati & Oubrich, Mourad & Calof, Jonathan & El Ghazi, Hamid, 2022. "Towards an anticipatory system incorporating corporate foresight and competitive intelligence in creating knowledge: a longitudinal Moroccan bank case study," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    14. Isabel de Sá Affonso da Costa & Elaine Tavares & Arthur Marcelo Nicolau Peixoto, 2016. "Knowledge Creation in Hybrid Organisations: A Case Study in a Quasi-Governmental Organisation," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 1-25, September.
    15. Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
    16. Cayetano Medina Molina & Domingo Ribeiro Soriano & Cristina Blanco González-Tejero, 2023. "Multi-level corporate entrepreneurship in SMEs: an intra-metropolitan analysis," Review of Managerial Science, Springer, vol. 17(7), pages 2185-2213, October.
    17. Seip, Marcel & Castaldi, Carolina & Flikkema, Meindert & De Man, Ard-Pieter, 2018. "The timing of trademark application in innovation processes," Technovation, Elsevier, vol. 72, pages 34-45.
    18. Jin, Qianqian & Chen, Hongshu & Wang, Xuefeng & Xiong, Fei, 2024. "How do network embeddedness and knowledge stock influence collaboration dynamics? Evidence from patents," Journal of Informetrics, Elsevier, vol. 18(4).
    19. Brea, Edgar & Ford, Jerad A., 2023. "No silver bullet: Cognitive technology does not lead to novelty in all firms," Technovation, Elsevier, vol. 122(C).
    20. Ghulam Murtaza & Muhammad Abbas & Usman Raja & Olivier Roques & Afsheen Khalid & Rizwan Mushtaq, 2016. "Impact of Islamic Work Ethics on Organizational Citizenship Behaviors and Knowledge-Sharing Behaviors," Journal of Business Ethics, Springer, vol. 133(2), pages 325-333, January.
    21. Ikujiro Nonaka & Georg von Krogh, 2009. "Perspective---Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory," Organization Science, INFORMS, vol. 20(3), pages 635-652, June.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tkp:jouijm:v:3:y:2014:i:1:p:3-22. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Maks Jezovnik (email available below). General contact details of provider: http://www.toknowpress.net/journals .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.