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Knowledge Creation in Hybrid Organisations: A Case Study in a Quasi-Governmental Organisation

Author

Listed:
  • Isabel de Sá Affonso da Costa

    (University Estácio de Sá, Av. Presidente Vargas, 642/22o Floor, Downtown, 20071-001, Rio de Janeiro, RJ, Brazil)

  • Elaine Tavares

    (COPPEAD Graduate School of Business, Federal University of Rio de Janeiro (COPPEAD/UFRJ), Rua Pascoal Lemme, 355, Ilha do Fundão, 21941-918, Rio de Janeiro, RJ, Brazil)

  • Arthur Marcelo Nicolau Peixoto

    (University Estácio de Sá, Av. Presidente Vargas, 642/22o Floor, Downtown, 20071-001, Rio de Janeiro, RJ, Brazil)

Abstract

The organisational structure of hybrid organisations is affected by multiple institutional influences, considering power flows and organisational processes from the public and private sectors. Given this dynamic, the process of knowledge creation presents some particularities. This article aims to understand the specificities of knowledge creation in large hybrid organisations characterized as large structures with multiple institutional influences, based on a case study of a Brazilian organisation — SESC. Data collection was based on four sources: (i) documental research; (ii) questionnaire with evocative phrases; (iii) structured interviews; and (iv) direct observation. The content analysis technique was used to codify and interpret information. The results offer significant contributions for these hybrid organisations, indicating that they need to access how the bureaucratic model inhibits their knowledge creation, while restricting tacit knowledge sharing, causing the lack of sense of urgency and reducing autonomy and creativity.

Suggested Citation

  • Isabel de Sá Affonso da Costa & Elaine Tavares & Arthur Marcelo Nicolau Peixoto, 2016. "Knowledge Creation in Hybrid Organisations: A Case Study in a Quasi-Governmental Organisation," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 1-25, September.
    • Handle: RePEc:wsi:jikmxx:v:15:y:2016:i:03:n:s0219649216500295
    DOI: 10.1142/S0219649216500295
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    References listed on IDEAS

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