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My bibliography Save this articleAn investigation into customer loyalty in Vietnam retail banking industry
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- Mukhiddin Jumaev & Prof. Dr. Dileep Kumar. M. & Jalal R. M. Hanaysha, 2012. "Impact Of Relationship Marketing On Customer Loyalty In The Banking Sector," Far East Journal of Psychology and Business, Far East Research Centre, vol. 6(4), pages 36-55, March.
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"Examining the Nonlinear Effects in Satisfaction-Loyalty-Behavioral Intentions Model,"
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WP2007-11-01, Indian Institute of Management Ahmedabad, Research and Publication Department.
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Keywords
customer loyalty; customer satisfaction; trust; switching cost.;All these keywords.
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