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The impact of Enterprise 2.0 in organizations

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  • Silvana Trimi
  • Holta Galanxhi

Abstract

Many organizations have embarked on Enterprise 2.0. However, not many have successfully implemented it. Availability of inexpensive tools does not guarantee their usage by organizations and their employees. To have Enterprise 2.0 implemented widely and effectively by organizations, it is important that both managers and employees benefit from using it. It is expected that the level of congruence of management–employees perceived benefits would affect the level of adoption of Enterprise 2.0 in organizations. Testing this is the purpose of this research. Using the case study of two large global organizations, this study analyzed the use of Enterprise 2.0 by both employees and managers. The results showed that even though both employees and managers believe that Enterprise 2.0 usage does have a positive impact on communication, collaboration, community building, and employee engagement, the level of belief is different: managers’ perception of Enterprise 2.0 benefits is less than that of employees. There was a greater degree of congruence though between both the groups on the perceived benefits of Enterprise 2.0 on knowledge management and organizational outcomes. The size and the type (not-for-profit) of organization was a disadvantage in adopting such tools. The not-for-profit organization was more at loss when applying Enterprise 2.0 as its employees are less aware of the type of tools and of their benefits, and there is less managerial support. Copyright Springer-Verlag Berlin Heidelberg 2014

Suggested Citation

  • Silvana Trimi & Holta Galanxhi, 2014. "The impact of Enterprise 2.0 in organizations," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 405-424, September.
    • Handle: RePEc:spr:svcbiz:v:8:y:2014:i:3:p:405-424
    DOI: 10.1007/s11628-014-0246-x
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    References listed on IDEAS

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    Cited by:

    1. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 0. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    2. Sergio Orenga-Roglá & Ricardo Chalmeta, 2019. "Methodology for the Implementation of Knowledge Management Systems 2.0," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(2), pages 195-213, April.
    3. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 2020. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 22(6), pages 1357-1376, December.
    4. Sang-Heui Lee & Christine E. Fogliasso & Seunghye Jung & M. Minsuk Shin & Connie Shum, 2023. "User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 477-497, June.
    5. Alimam, Mayla & Bertin, Emmanuel & Crespi, Noel, 2017. "ITIL perspective on enterprise social media," International Journal of Information Management, Elsevier, vol. 37(4), pages 317-326.

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