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An integrative research framework for the online social network service

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  • Sang Lee
  • Liqiang Chen

Abstract

Drawn upon appreciative inquiry (AI) and actor-network theory (ANT), this study proposes a new qualitative research framework for the study of the online social network (OSN) service. Integrating and applying AI and ANT will inspire OSN participants’ imagination and creation to a greater extent and thus the maximum benefits of OSN can be explored, and as a consequence OSN itself can further be improved in the service business context. This study gives a detailed discussion on the proposed framework in terms of its advantages and disadvantages, the suggestions for overcoming the disadvantages and the future research agenda in the area of OSN. Copyright Springer-Verlag 2011

Suggested Citation

  • Sang Lee & Liqiang Chen, 2011. "An integrative research framework for the online social network service," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 259-276, September.
    • Handle: RePEc:spr:svcbiz:v:5:y:2011:i:3:p:259-276
    DOI: 10.1007/s11628-011-0113-y
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    References listed on IDEAS

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    Cited by:

    1. Mercy Mpinganjira, 2019. "Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness," Service Business, Springer;Pan-Pacific Business Association, vol. 13(2), pages 269-287, June.
    2. Heng-Li Yang & Shiang-Lin Lin, 2017. "The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 601-629, September.
    3. Shi-Woei Lin & Yu-Cheng Liu, 2012. "The effects of motivations, trust, and privacy concern in social networking," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 411-424, December.
    4. Silvana Trimi & Holta Galanxhi, 2014. "The impact of Enterprise 2.0 in organizations," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 405-424, September.
    5. Suk Bong Choi & Jin Min Kim, 2018. "A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 403-433, June.
    6. Ángel Agudo-Peregrina & Félix Pascual-Miguel & Julián Chaparro-Peláez, 2014. "It’s never the same: the role of homogeneity in online services," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 453-464, September.

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