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Designing human resource management systems in the age of AI

Author

Listed:
  • Patrick Nicolas Tinguely

    (ETH Zurich)

  • Junghyun Lee

    (University of Michigan-Dearborn)

  • Vivianna Fang He

    (University of St. Gallen, School of Management)

Abstract

The increasing adoption of artificial intelligence (AI) is reshaping the practices of human resource management (HRM). We propose a typology of HR–AI collaboration systems across the dimensions of task characteristics (routine vs. non-routine; low vs. high cognitive complexity) and social acceptability of such systems among organizational members. We discuss how organizations should design HR–AI collaboration systems in light of issues of AI explainability, high stakes contexts, and threat to employees’ professional identities. We point out important design considerations that may affect employees' perceptions of organizational fairness and emphasize HR professionals' role in the design process. We conclude by discussing how our Point of View article contributes to literatures on organization design and human–AI collaboration and suggesting potential avenues for future research.

Suggested Citation

  • Patrick Nicolas Tinguely & Junghyun Lee & Vivianna Fang He, 2023. "Designing human resource management systems in the age of AI," Journal of Organization Design, Springer;Organizational Design Community, vol. 12(4), pages 263-269, December.
    • Handle: RePEc:spr:jorgde:v:12:y:2023:i:4:d:10.1007_s41469-023-00153-x
    DOI: 10.1007/s41469-023-00153-x
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