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Italian Craft Firms Between Digital Manufacturing, Open Innovation, and Servitization

Author

Listed:
  • Angelo Bonfanti

    (University of Verona)

  • Manlio Del Giudice

    (Link Campus University)

  • Armando Papa

    (University of Naples “Federico II”)

Abstract

This paper focuses on craft firms that have contributed to the creation of a strong image of Italy in the world and encouraged the development of industrial districts and small firms in the country over the past decades. However, ongoing economic, technological, social, and cultural changes in recent years have made it difficult for these firms to survive: since the beginning of the economic crisis in 2008 until 2015, almost 94,400 craft workshops have closed, which amounts to a 7.26 % rate of decrease. In order to face these challenges, craft entrepreneurs must be innovative and review the ways in which they provide value to customers. By means of a qualitative explorative analysis, this study aims to analyze recent strategic directions undertaken by some Italian craft firms and identify the opportunities derived from them. It highlights three directions in particular: (1) to embrace the use of digital technologies, rather than viewing them as a threat to the firm’s future, (2) to involve customers in the design and production processes and expand the firm’s network, and (3) to offer a wide range of services in relation to their products. Following all three of these strategic paths will help craft firms to survive and increase their competitive advantage by capturing opportunities offered by new technologies and new ways to produce. This paper concludes that mixing ancient and digital knowledge in an open context of collaboration will allow craft entrepreneurs to positively look to the future.

Suggested Citation

  • Angelo Bonfanti & Manlio Del Giudice & Armando Papa, 2018. "Italian Craft Firms Between Digital Manufacturing, Open Innovation, and Servitization," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(1), pages 136-149, March.
    • Handle: RePEc:spr:jknowl:v:9:y:2018:i:1:d:10.1007_s13132-015-0325-9
    DOI: 10.1007/s13132-015-0325-9
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    References listed on IDEAS

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    2. Bach Q. Ho, 2024. "Customers’ Prior Knowledge in the Servitization of Traditional Handicrafts," Businesses, MDPI, vol. 4(1), pages 1-11, February.
    3. Usai, A. & Fiano, F. & Messeni Petruzzelli, A. & Paoloni, P. & Farina Briamonte, M. & Orlando, B., 2021. "Unveiling the impact of the adoption of digital technologies on firms’ innovation performance," Journal of Business Research, Elsevier, vol. 133(C), pages 327-336.
    4. Marino-Romero, Jorge Alberto & Palos-Sánchez, Pedro R. & Velicia-Martín, Félix, 2024. "Evolution of digital transformation in SMEs management through a bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    5. Paulin Gohoungodji & Nabil Amara, 2023. "Art of innovating in the arts: definitions, determinants, and mode of innovation in creative industries, a systematic review," Review of Managerial Science, Springer, vol. 17(8), pages 2685-2725, November.
    6. Hisham Alidrisi, 2021. "The Development of an Efficiency-Based Global Green Manufacturing Innovation Index: An Input-Oriented DEA Approach," Sustainability, MDPI, vol. 13(22), pages 1-11, November.
    7. Mariani, Marcello & Borghi, Matteo, 2019. "Industry 4.0: A bibliometric review of its managerial intellectual structure and potential evolution in the service industries," Technological Forecasting and Social Change, Elsevier, vol. 149(C).
    8. Nadia Zahoor & Jie Wu & Huda Khan & Zaheer Khan, 2023. "De-globalization, International Trade Protectionism, and the Reconfigurations of Global Value Chains," Management International Review, Springer, vol. 63(5), pages 823-859, October.
    9. Bettiol, Marco & Capestro, Mauro & Di Maria, Eleonora & Ganau, Roberto, 2024. "Is this time different?: how Industry 4.0 affects firms' labor productivity," LSE Research Online Documents on Economics 124545, London School of Economics and Political Science, LSE Library.
    10. Obradović, Tena & Vlačić, Božidar & Dabić, Marina, 2021. "Open innovation in the manufacturing industry: A review and research agenda," Technovation, Elsevier, vol. 102(C).
    11. Dessì, Cinzia & Dettori, Angela & Floris, Michela, 2023. "Exploring different configurations of entrepreneurial orientation in small artisan family firms: A multi-case study," Journal of Family Business Strategy, Elsevier, vol. 14(3).
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    13. Rayna, Thierry & Striukova, Ludmila, 2021. "Assessing the effect of 3D printing technologies on entrepreneurship: An exploratory study," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
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    15. Thierry Rayna & Ludmila Striukova, 2021. "Assessing the effect of 3D printing technologies on entrepreneurship [Évaluer l'effet des technologies d'impression 3D sur l'entrepreneuriat]," Post-Print hal-04096075, HAL.

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