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Unveiling the impact of the adoption of digital technologies on firms’ innovation performance

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  • Usai, A.
  • Fiano, F.
  • Messeni Petruzzelli, A.
  • Paoloni, P.
  • Farina Briamonte, M.
  • Orlando, B.

Abstract

This study aimed to understand whether the increased use of digital technologies improves innovation performance of firms. Previous studies reveal that the more the firms use digital technologies, the more they can be potentially innovative. However, this is a myth. In fact, one of the main limitations of such studies is their undifferentiated approach toward the vast ocean of digital technologies. Yet, given the increasing pervasiveness of digital technologies at all levels, business and society, a question emerges: how they impact the capability of firms to be innovative? Counter-intuitively, we argue that most frequently used digital technologies have very low impact on innovation performance of firms as innovation is the result of creativity and of constant R&D efforts. By contrast, excess use of digital technologies may even deplete the long-run innovation capability of firms, for instance, by impoverishing the relational capital.

Suggested Citation

  • Usai, A. & Fiano, F. & Messeni Petruzzelli, A. & Paoloni, P. & Farina Briamonte, M. & Orlando, B., 2021. "Unveiling the impact of the adoption of digital technologies on firms’ innovation performance," Journal of Business Research, Elsevier, vol. 133(C), pages 327-336.
    • Handle: RePEc:eee:jbrese:v:133:y:2021:i:c:p:327-336
    DOI: 10.1016/j.jbusres.2021.04.035
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