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Digital Transformation as an Enabler for Advanced Services in the Sanitation Sector

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  • Caroline Jennings Saul

    (Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Überlandstrasse 133, 8600 Dübendorf, Switzerland
    Center for Service Research, Karlstad University, SE-651 88 Karlstad, Sweden)

  • Heiko Gebauer

    (Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Überlandstrasse 133, 8600 Dübendorf, Switzerland
    Center for Service Research, Karlstad University, SE-651 88 Karlstad, Sweden
    Department of Management and Engineering, Linköping University, SE-581 83 Linköping, Sweden)

Abstract

People in Base of the Pyramid markets still face difficulties when it comes to sanitation. Container-based Sanitation (CBS) services represent a promising advanced sanitation service. Despite the observed outcomes of CBS services, organizations face obstacles when providing these services. To overcome these obstacles, digital transformations of these services are being carried out. We rely on multiple case studies to understand these digital transformations. Our findings highlight (1) the challenges these case organizations faced before engaging in the digital transformation, (2) their individual digital transformation pathways, and (3) a general framework for digital transformations in BoP markets.

Suggested Citation

  • Caroline Jennings Saul & Heiko Gebauer, 2018. "Digital Transformation as an Enabler for Advanced Services in the Sanitation Sector," Sustainability, MDPI, vol. 10(3), pages 1-18, March.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:3:p:752-:d:135462
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    References listed on IDEAS

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    Cited by:

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    2. Vinit Parida & David Sjödin & Wiebke Reim, 2019. "Reviewing Literature on Digitalization, Business Model Innovation, and Sustainable Industry: Past Achievements and Future Promises," Sustainability, MDPI, vol. 11(2), pages 1-18, January.
    3. Aman, Sadaf & Seuring, Stefan, 2022. "Interestingly it's innovation: Reviewing sustainability performance management in the base of the pyramid (BoP)," Technovation, Elsevier, vol. 112(C).
    4. Tijan, Edvard & Jović, Marija & Aksentijević, Saša & Pucihar, Andreja, 2021. "Digital transformation in the maritime transport sector," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    5. Yizhou Chu & Maomao Chi & Weijun Wang & Bo Luo, 2019. "The Impact of Information Technology Capabilities of Manufacturing Enterprises on Innovation Performance: Evidences from SEM and fsQCA," Sustainability, MDPI, vol. 11(21), pages 1-17, October.
    6. Yunhyoung Kim & Jeonghoon Mo, 2018. "Pricing of Digital Video Supply Chain: Free versus Paid Service on the Direct Distribution Channel," Sustainability, MDPI, vol. 11(1), pages 1-14, December.

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