Online customer experience in e-retailing: implications for web entrepreneurship
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DOI: 10.1007/s11365-019-00564-x
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Cited by:
- Mehak Goyal & Pankaj Deshwal, 2023. "Online post-purchase customer experience: a qualitative study using NVivo software," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 3763-3781, August.
- Lupoae, Oana-Daniela & Wilk, Violetta & Radu, Riana Iren, 2024. "Sustainable entrepreneurship in equine services," Journal of Business Research, Elsevier, vol. 170(C).
- Adam Sadowski & Karolina Lewandowska-Gwarda & Renata Pisarek-Bartoszewska & Per Engelseth, 2021. "A longitudinal study of e-commerce diversity in Europe," Electronic Commerce Research, Springer, vol. 21(1), pages 169-194, March.
- McLean, Graeme & Osei-Frimpong, Kofi, 2019. "Chat now… Examining the variables influencing the use of online live chat," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 55-67.
- Fernandes, Semila & Panda, Rajesh & Venkatesh, V.G. & Swar, Biranchi Narayan & Shi, Yangyan, 2022. "Measuring the impact of online reviews on consumer purchase decisions – A scale development study," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
- Daniel A. Sanchez-Loor & Wei-Shiun Chang, 2023. "Experimental study of the effects of structural assurance, personal experiences, and product reviews on repurchase behavior in e-commerce platforms," Electronic Commerce Research, Springer, vol. 23(3), pages 1971-2010, September.
- Drăgan, George Bogdan & Ben Arfi, Wissal & Tiberius, Victor & Ammari, Aymen, 2023. "Gravitating exogenous shocks to the next normal through entrepreneurial coopetive interactions: A PLS-SEM and fsQCA approach," Journal of Business Research, Elsevier, vol. 157(C).
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Keywords
Online customer experience; E-satisfaction; Perceived value; E-trust; Online repurchase intention; E-retailing; Cross-cultural studies;All these keywords.
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