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Offshoring of services as a competitive strategy in the tourism industry

Author

Listed:
  • Begoña Fuster

    (University of Alicante, Spain)

  • Adelaida Lillo-Bañuls

    (University of Alicante, Spain)

  • Carmen Martínez-Mora

    (University of Alicante, Spain)

Abstract

The offshoring of services has steadily expanded in recent years and acquired growing importance in certain tourism subsectors. The present study analyses for the first time the offshoring indices and the trend seen in tourism services, based on input–output data (Spanish National Accounts) during the 2000–2007 expansive period. A distinction is made between offshoring associated with international fragmentation of production and offshoring due to a shift from domestic to foreign suppliers. The results point to a relocation of intermediate services to foreign countries in certain tourism subsectors (including travel agencies and air and maritime transport), involving both the international fragmentation of production and a substitution of the source of supply.

Suggested Citation

  • Begoña Fuster & Adelaida Lillo-Bañuls & Carmen Martínez-Mora, 2018. "Offshoring of services as a competitive strategy in the tourism industry," Tourism Economics, , vol. 24(8), pages 963-979, December.
  • Handle: RePEc:sae:toueco:v:24:y:2018:i:8:p:963-979
    DOI: 10.1177/1354816618785536
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    References listed on IDEAS

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    Cited by:

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    2. Paolo Figini & Mondher Sahli & Laura Vici, 2018. "Advances in tourism economics: The sixth IATE (International Association for Tourism Economics) Conference," Tourism Economics, , vol. 24(8), pages 911-914, December.

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