IDEAS home Printed from https://ideas.repec.org/a/rfh/bbejor/v12y2023i4p189-204.html
   My bibliography  Save this article

Investigating How the Perception of Appraisal Politics and Bias Influence Job Satisfaction and Organizational Citizenship Behavior, with Trust Playing a Moderating Role among Employees

Author

Listed:
  • Raja Mazhar Hameed

    (National Book Foundation, Islamabad, Pakistan)

  • Farah Bashir

    (Army Public College of Management Sciences, Rawalpindi, Pakistan)

  • Nida Zahid

    (Department of Business Studies, Bahria University Islamabad, Pakistan)

  • Abdul Rafae Mazhar Raja

    (Pakistan Telecommunication Company Limited, Islamabad, Pakistan)

Abstract

Performance appraisals are regular review of an employee’s occupation performance and overall share to a company. Also known as an "annual review", "performance review or evaluation", or "employee estimation or employee appraisal". A performance appraisal evaluates an employee’s skills, achievements and growth, or shortcoming thereof. Organizations use performance appraisals to give their employees feedback of their work and to amend wage increases and bonuses, as well as promotion or termination from the job proposition. They can be conducted at any given time but tend to be annual, semi-annual or quarterly. This study is related to effects of performance appraisal politics and biasness on job satisfaction and organizational citizenship behavior of employees with moderating role of trust in pharmaceutical sector of Pakistan in Rawalpindi and Islamabad Regions. For the purpose of finding the relationship and impact of variables an adopted questionnaire was distributed among different employees of the pharmaceutical companies located in Rawalpindi and Islamabad. Out of 500 a total of 261 respondents returned the questionnaires with authentic data. The sample size was drawn from the population of pharmaceutical companies’ employees using convenience sampling technique. Data was analyzed through SPSS 20.0 for this study and results were inferred using reliability test regression analysis Pearson correlation and one-way ANOVA tests. Results of the study show that there is a significant positive relationship between biasness in performance appraisal and perception of appraisal politics which influence negatively job satisfaction and organization citizenship behavior variables whereas variable Trust plays a positive moderating role in the relationship between biasness in performance appraisal perception of performance appraisal politics and both job satisfaction and organizational citizenship behavior.

Suggested Citation

  • Raja Mazhar Hameed & Farah Bashir & Nida Zahid & Abdul Rafae Mazhar Raja, 2023. "Investigating How the Perception of Appraisal Politics and Bias Influence Job Satisfaction and Organizational Citizenship Behavior, with Trust Playing a Moderating Role among Employees," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(4), pages 189-204.
    • Handle: RePEc:rfh:bbejor:v:12:y:2023:i:4:p:189-204
    DOI: https://doi.org/10.61506/01.00103
    as

    Download full text from publisher

    File URL: https://bbejournal.com/BBE/article/view/597/498
    Download Restriction: no
    File URL: https://bbejournal.com/index.php/BBE/article/view/597
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.61506/01.00103?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Daniel S. Hamermesh, 2001. "The Changing Distribution of Job Satisfaction," Journal of Human Resources, University of Wisconsin Press, vol. 36(1), pages 1-30.
    2. Waqas Shair & Abdul Waheed & Muhammad Mubasher Kamran & Neelam Kubra, 2022. "Digital Divide in Pakistan: Barriers to ICT Usage among the Individuals of Pakistan," Journal of Economic Impact, Science Impact Publishers, vol. 4(3), pages 196-204.
    3. Kwang Bin Bae, 2023. "The differing effects of individual- and group-based pay for performance on employee satisfaction: the role of the perceived fairness of performance evaluations," Public Management Review, Taylor & Francis Journals, vol. 25(3), pages 601-619, March.
    4. Susan J. Linz, 2003. "Job satisfaction among Russian workers," International Journal of Manpower, Emerald Group Publishing Limited, vol. 24(6), pages 626-652, September.
    5. Waqas Shair & Muhammad Tayyab & Sumaira Nawaz & Kanza Amjad, 2023. "Digital Divide In Pakistan: Barriers To Ict Adoption," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(2), pages 243-252.
    6. Eren, Ozkan, 2023. "Potential in-group bias at work: Evidence from performance evaluations," Journal of Economic Behavior & Organization, Elsevier, vol. 206(C), pages 296-312.
    7. Colin Green & John S. Heywood, 2008. "Does Performance Pay Increase Job Satisfaction?," Economica, London School of Economics and Political Science, vol. 75(300), pages 710-728, November.
    8. repec:rfh:jprjor:v:8:y:2022:i:4:p:97-107 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Getinet A. Haile, 2015. "Workplace Job Satisfaction in Britain: Evidence from Linked Employer–Employee Data," LABOUR, CEIS, vol. 29(3), pages 225-242, September.
    2. Colin Peter Green & John Spencer Heywood & Parvinder Kler & Gareth Leeves, 2016. "Paradox lost," Working Papers 107134075, Lancaster University Management School, Economics Department.
    3. Cornelissen, Thomas & Heywood, John S. & Jirjahn, Uwe, 2011. "Performance pay, risk attitudes and job satisfaction," Labour Economics, Elsevier, vol. 18(2), pages 229-239, April.
    4. Bryson, Alex & Clark, Andrew E. & Freeman, Richard B. & Green, Colin P., 2016. "Share capitalism and worker wellbeing," Labour Economics, Elsevier, vol. 42(C), pages 151-158.
    5. C Green & J S Heywood, 2007. "Are flexible contracts bad for workers? Evidence from job satisfaction data," Working Papers 590927, Lancaster University Management School, Economics Department.
    6. Colin P. Green & John S. Heywood & Parvinder Kler & Gareth Leeves, 2018. "Paradox Lost: The Disappearing Female Job Satisfaction Premium," British Journal of Industrial Relations, London School of Economics, vol. 56(3), pages 484-502, September.
    7. Konstantinos POULIAKAS & Ioannis THEODOSSIOU, 2010. "Differences in the job satisfaction of high-paid and low-paid workers across Europe," International Labour Review, International Labour Organization, vol. 149(1), pages 1-29, March.
    8. Cheryl Carleton & Mary T. Kelly, 2016. "Alternative Work Arrangements and Job Satisfaction," Villanova School of Business Department of Economics and Statistics Working Paper Series 32, Villanova School of Business Department of Economics and Statistics.
    9. Booth, A.L. & van Ours, J.C., 2007. "Job Satisfaction And Family Happiness : The Part-Time Work Problem," Discussion Paper 2007-69, Tilburg University, Center for Economic Research.
    10. Heywood, John S. & Siebert, W. Stanley & Wei, Xiangdong, 2009. "Job Satisfaction and the Labor Market Institutions in Urban China," IZA Discussion Papers 4254, Institute of Labor Economics (IZA).
    11. Dora Gicheva, 2020. "Occupational Social Value and Returns to Long Hours," Economica, London School of Economics and Political Science, vol. 87(347), pages 682-712, July.
    12. Gennaro Punzo & Rosalia Castellano & Mirko Buonocore, 2018. "Job Satisfaction in the “Big Four” of Europe: Reasoning Between Feeling and Uncertainty Through CUB Models," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 139(1), pages 205-236, August.
    13. Maria Naether & Janine Stratmann & Christina Bendfeldt & Ludwig Theuvsen, 2015. "Wodurch wird die Arbeitszufriedenheit landwirtschaftlicher Arbeitnehmer beeinflusst?," Journal of Socio-Economics in Agriculture (Until 2015: Yearbook of Socioeconomics in Agriculture), Swiss Society for Agricultural Economics and Rural Sociology, vol. 8(1), pages 85-96.
    14. Justina A. V. Fischer & Alfonso Sousa‐Poza, 2009. "Does job satisfaction improve the health of workers? New evidence using panel data and objective measures of health," Health Economics, John Wiley & Sons, Ltd., vol. 18(1), pages 71-89, January.
    15. Lalin Anik & Lara B Aknin & Michael I Norton & Elizabeth W Dunn & Jordi Quoidbach, 2013. "Prosocial Bonuses Increase Employee Satisfaction and Team Performance," PLOS ONE, Public Library of Science, vol. 8(9), pages 1-8, September.
    16. Damiano Fiorillo & Nunzia Nappo, 2014. "Job satisfaction in Italy: individual characteristics and social relations," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 41(8), pages 683-704, August.
    17. Stephan Meier & Alois Stutzer, 2008. "Is Volunteering Rewarding in Itself?," Economica, London School of Economics and Political Science, vol. 75(297), pages 39-59, February.
    18. Alison L. Booth & Jan C. Van Ours, 2009. "Hours of Work and Gender Identity: Does Part‐time Work Make the Family Happier?," Economica, London School of Economics and Political Science, vol. 76(301), pages 176-196, February.
    19. Alex Bryson & Andrew E. Clark & Colin P. Green, 2021. "Footsie, Yeah! Share Prices and Worker Wellbeing," DoQSS Working Papers 21-26, Quantitative Social Science - UCL Social Research Institute, University College London.
    20. repec:lan:wpaper:1021 is not listed on IDEAS
    21. Dubnovitskaya, Anastasia & Furmanov, Kirill, 2022. "Relative wage as a determinant of pay satisfaction in Russia," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 66, pages 99-117.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rfh:bbejor:v:12:y:2023:i:4:p:189-204. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Muhammad Irfan Chani (email available below). General contact details of provider: https://edirc.repec.org/data/rffhlpk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.