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Un Caso De Empoderamiento En La Industria Quimica

  • MARCOS SINGER

    ()

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

  • PATRICIO DONOSO

    ()

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

Empowerment (giving others, within operative levels, a certain degree of decision-making power) is one of the requirements to execute quality management programs. The autonomy afforded by empowering others could be detrimental to systems where complexity and variability is high, as local decisions may have undesired consequences in the system as a whole. To resolve the conflict between empowerment and strategic issues, we propose a method based on the Open Systems Theory: sections of a certain firm are seen as a system that must reach imposed objectives. The head of each section has the freedom to decide how to reach the given objective, by defining and delegating goals for the subsystems. This technique was implemented in a chemical plant as a pilot. From this analysis we derived a set of proposals to improve monitoring and management capacity. The results of the first eight months after the implementation are promising.

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File URL: http://eacc10.puc.cl/files/ABT/Contenidos/Vol-8-N1/Singer.pdf
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Article provided by Escuela de Administracion. Pontificia Universidad Católica de Chile. in its journal ABANTE.

Volume (Year): 8 (2005)
Issue (Month): 1 ()
Pages: 3-24

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Handle: RePEc:pch:abante:v:8:y:2005:i:1:p:3-24
Contact details of provider: Web page: http://eacc10.puc.cl/RePEc/pch/

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  1. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
  2. C. A. Knox Lovell & E. Grifell-Tatjé, 1996. "Profits and Productivity," Center for Financial Institutions Working Papers 97-18, Wharton School Center for Financial Institutions, University of Pennsylvania.
  3. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
  4. Jan W. Rivkin, 2000. "Imitation of Complex Strategies," Management Science, INFORMS, vol. 46(6), pages 824-844, June.
  5. Singer, Marcos & Donoso, Patricio & Traverso, Pedro, 2003. "Quality strategies in supply chain alliances of disposable items," Omega, Elsevier, vol. 31(6), pages 499-509, December.
  6. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
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