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Un Caso De Empoderamiento En La Industria Quimica

Author

Listed:
  • MARCOS SINGER

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

  • PATRICIO DONOSO

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

Abstract

Empowerment (giving others, within operative levels, a certain degree of decision-making power) is one of the requirements to execute quality management programs. The autonomy afforded by empowering others could be detrimental to systems where complexity and variability is high, as local decisions may have undesired consequences in the system as a whole. To resolve the conflict between empowerment and strategic issues, we propose a method based on the Open Systems Theory: sections of a certain firm are seen as a system that must reach imposed objectives. The head of each section has the freedom to decide how to reach the given objective, by defining and delegating goals for the subsystems. This technique was implemented in a chemical plant as a pilot. From this analysis we derived a set of proposals to improve monitoring and management capacity. The results of the first eight months after the implementation are promising.

Suggested Citation

  • Marcos Singer & Patricio Donoso, 2005. "Un Caso De Empoderamiento En La Industria Quimica," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 8(1), pages 3-24.
    • Handle: RePEc:pch:abante:v:8:y:2005:i:1:p:3-24
    as

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    File URL: http://www.abante.cl/files/ABT/Contenidos/Vol-8-N1/Singer.pdf
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    References listed on IDEAS

    as
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Quality management; QM; Total quality management; TQM; empowerment; Open systems theory; Chemical industry; Chile;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M13 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - New Firms; Startups

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