Un Caso De Empoderamiento En La Industria Quimica
Empowerment (giving others, within operative levels, a certain degree of decision-making power) is one of the requirements to execute quality management programs. The autonomy afforded by empowering others could be detrimental to systems where complexity and variability is high, as local decisions may have undesired consequences in the system as a whole. To resolve the conflict between empowerment and strategic issues, we propose a method based on the Open Systems Theory: sections of a certain firm are seen as a system that must reach imposed objectives. The head of each section has the freedom to decide how to reach the given objective, by defining and delegating goals for the subsystems. This technique was implemented in a chemical plant as a pilot. From this analysis we derived a set of proposals to improve monitoring and management capacity. The results of the first eight months after the implementation are promising.
Volume (Year): 8 (2005)
Issue (Month): 1 ()
|Contact details of provider:|| Web page: http://eacc10.puc.cl/RePEc/pch/|
More information through EDIRC
|Order Information:|| Email: |
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
- Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
- E. Grifell-Tatjé & C. A. K. Lovell, 1999.
"Profits and Productivity,"
INFORMS, vol. 45(9), pages 1177-1193, September.
- Singer, Marcos & Donoso, Patricio & Traverso, Pedro, 2003. "Quality strategies in supply chain alliances of disposable items," Omega, Elsevier, vol. 31(6), pages 499-509, December.
- Jan W. Rivkin, 2000. "Imitation of Complex Strategies," Management Science, INFORMS, vol. 46(6), pages 824-844, June.
- Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
When requesting a correction, please mention this item's handle: RePEc:pch:abante:v:8:y:2005:i:1:p:3-24. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Gimena Pardo)
If references are entirely missing, you can add them using this form.