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Nickel and dime guests for amenities: exploring guests’ perceptions of resort fees

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  • Seung Hyun Lee

    (East Carolina University)

  • Jaeyong Lee

    (Premier Resort Management LLC)

Abstract

Resort fees refer to a mandatory daily surcharge imposed on guests for services and facilities. Although about 10% of U.S. hotels charge resort fees, there is a dearth of empirical studies on resort fees. Thus, this study takes an interpretative phenomenological approach and investigates guests’ view of resort fees. Based on data from https://www.TripAdvisor.com/ , guests’ perceptions of resort fees are identified in three stages: the moment they learn about this fee, the assessment of quality, availability, variety, and usage of amenities during their stay, and the evaluation of the overall hotel stay experience. Practical and theoretical implications are suggested.

Suggested Citation

  • Seung Hyun Lee & Jaeyong Lee, 2018. "Nickel and dime guests for amenities: exploring guests’ perceptions of resort fees," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 17(1), pages 20-31, February.
  • Handle: RePEc:pal:jorapm:v:17:y:2018:i:1:d:10.1057_s41272-017-0127-8
    DOI: 10.1057/s41272-017-0127-8
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    References listed on IDEAS

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    Cited by:

    1. Amanda Belarmino & Carola Raab & Tevfik Demirciftci, 2020. "The impact of resort fees on perceived fairness and destination brand image: an exploratory study," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 19(2), pages 129-137, April.

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