Customers’ coping with interpersonal conflicts in intra and inter-cultural service encounters
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DOI: 10.1007/s13162-013-0056-7
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Cited by:
- Haithem Zourrig & Kamel El Hedhli, 2023. "Consumption coping strategies and well‐being among refugee consumers," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(1), pages 140-170, January.
- Vikram Kapoor & Russell Belk, 2022. "‘Pressure creates diamonds’/‘fire refines gold’: Conceptualizing coping capital," AMS Review, Springer;Academy of Marketing Science, vol. 12(3), pages 196-215, December.
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Keywords
Service encounter; Conflict; Culture; Group membership; Coping strategies;All these keywords.
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