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Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector

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  • Chen Lin

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  • Sanford Berg

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Abstract

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Suggested Citation

  • Chen Lin & Sanford Berg, 2008. "Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 32(1), pages 53-75, February.
  • Handle: RePEc:kap:revind:v:32:y:2008:i:1:p:53-75
    DOI: 10.1007/s11151-008-9160-5
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    References listed on IDEAS

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    7. Corton, Maria Luisa, 2003. "Benchmarking in the Latin American water sector: the case of Peru," Utilities Policy, Elsevier, vol. 11(3), pages 133-142, September.
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    23. Kirkpatrick, Colin & Parker, David & Zhang, Yin-Fang, 2004. "State versus Private Sector Provision of Water Services in Africa: A Statistical, DEA and Stochastic Cost Frontier Analysis," Centre on Regulation and Competition (CRC) Working papers 30604, University of Manchester, Institute for Development Policy and Management (IDPM).
    24. John G. Lynch & Thomas E. Buzas & Sanford V. Berg, 1994. "Regulatory Measurement and Evaluation of Telephone Service Quality," Management Science, INFORMS, vol. 40(2), pages 169-194, February.
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    28. Cubbin, John & Tzanidakis, George, 1998. "Regression versus data envelopment analysis for efficiency measurement: an application to the England and Wales regulated water industry," Utilities Policy, Elsevier, vol. 7(2), pages 75-85, June.
    29. Sanford Berg & Chen Lin, 2008. "Consistency in performance rankings: the Peru water sector," Applied Economics, Taylor & Francis Journals, vol. 40(6), pages 793-805.
    30. John Ashton, 2000. "Cost efficiency in the UK water and sewerage industry," Applied Economics Letters, Taylor & Francis Journals, vol. 7(7), pages 455-458.
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    Citations

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    Cited by:

    1. Barbosa, Alexandro & Lima, Severino Cesário de & Brusca, Isabel, 2016. "Governance and efficiency in the Brazilian water utilities: A dynamic analysis in the process of universal access," Utilities Policy, Elsevier, vol. 43(PA), pages 82-96.
    2. Mande Buafua, Patrick, 2015. "Efficiency of urban water supply in Sub-Saharan Africa: Do organization and regulation matter?," Utilities Policy, Elsevier, vol. 37(C), pages 13-22.
    3. Abate, Megersa & Lijesen, Mark & Pels, Eric & Roelevelt, Adriaan, 2013. "The impact of reliability on the productivity of railroad companies," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 51(C), pages 41-49.
    4. Molinos-Senante, María & Maziotis, Alexandros & Sala-Garrido, Ramón, 2014. "The Luenberger productivity indicator in the water industry: An empirical analysis for England and Wales," Utilities Policy, Elsevier, vol. 30(C), pages 18-28.
    5. Ferro, Gustavo & Romero, Carlos A. & Covelli, María Paula, 2011. "Regulation and performance: A production frontier estimate for the Latin American water and sanitation sector," Utilities Policy, Elsevier, vol. 19(4), pages 211-217.
    6. repec:spr:empeco:v:52:y:2017:i:4:d:10.1007_s00181-016-1104-6 is not listed on IDEAS
    7. Alessandro Petretto, 2009. "On the Impact of Productive Efficiency and Quality of a Regulated Local Public Utility Upon Final Goods Prices and Consumer's Welfare," Giornale degli Economisti, GDE (Giornale degli Economisti e Annali di Economia), Bocconi University, vol. 68(3), pages 311-339, July.
    8. repec:eee:juipol:v:49:y:2017:i:c:p:127-136 is not listed on IDEAS
    9. Mellah, Thuraya & Ben Amor, Tawfik, 2016. "Performance of the Tunisian Water Utility: An input-distance function approach," Utilities Policy, Elsevier, vol. 38(C), pages 18-32.

    More about this item

    Keywords

    Data envelopment analysis (DEA); Malmquist productivity index; Service quality; Yardstick regulation; K23; L51; L95;

    JEL classification:

    • K23 - Law and Economics - - Regulation and Business Law - - - Regulated Industries and Administrative Law
    • L51 - Industrial Organization - - Regulation and Industrial Policy - - - Economics of Regulation
    • L95 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Gas Utilities; Pipelines; Water Utilities

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