Regulating Service Quality: A Survey
This article reviews the major insights of the economics literature regarding the design of service quality regulation in public utility industries. The focus is on generic service quality issues of primary relevance in the industries, which include the electricity, telecommunications, and water industries. The instruments that public utility regulators commonly employ and the manner in which the regulators employ the instruments to secure desirable levels of service quality are emphasized. Copyright Springer Science+Business Media, Inc. 2005
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Volume (Year): 27 (2005)
Issue (Month): 2 (November)
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- Susan M. V. Flaherty & Paul R. Zimmerman, 2005. "Does Allowing the Bells to Offer InterLATA Long-Distance Service Affect Entry into Local Telephony?," Southern Economic Journal, Southern Economic Association, vol. 72(1), pages 197-212, July.
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"The Quest for Quality: A Quality Adjusted Dynamic Regulatory Mechanism,"
Journal of Economics & Management Strategy,
Wiley Blackwell, vol. 17(4), pages 1011-1040, December.
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- repec:reg:rpubli:136 is not listed on IDEAS
- Bustos Alvaro E & Galetovic Alexander, 2009. "Vertical Integration and Sabotage with a Regulated Bottleneck Monopoly," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 9(1), pages 1-52, September.
- Alvaro Bustos & Alexander Galetovic, 2003. "Vertical Integration and Sabotage in Regulated Industries," Documentos de Trabajo 164, Centro de Economía Aplicada, Universidad de Chile.
- David Mandy & David Sappington, 2007. "Incentives for sabotage in vertically related industries," Journal of Regulatory Economics, Springer, vol. 31(3), pages 235-260, June.
- David Mandy & David E. M. Sappington, 2004. "Incentives for Sabotage in Vertically Related Industries," Working Papers 0404, Department of Economics, University of Missouri, revised 16 Dec 2004.
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