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Regulating Service Quality: A Survey

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  • David Sappington

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Abstract

This article reviews the major insights of the economics literature regarding the design of service quality regulation in public utility industries. The focus is on generic service quality issues of primary relevance in the industries, which include the electricity, telecommunications, and water industries. The instruments that public utility regulators commonly employ and the manner in which the regulators employ the instruments to secure desirable levels of service quality are emphasized. Copyright Springer Science+Business Media, Inc. 2005

Suggested Citation

  • David Sappington, 2005. "Regulating Service Quality: A Survey," Journal of Regulatory Economics, Springer, vol. 27(2), pages 123-154, November.
  • Handle: RePEc:kap:regeco:v:27:y:2005:i:2:p:123-154
    DOI: 10.1007/s11149-004-5341-9
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    File URL: http://hdl.handle.net/10.1007/s11149-004-5341-9
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    References listed on IDEAS

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    1. Armstrong, Mark & Sappington, David E.M., 2007. "Recent Developments in the Theory of Regulation," Handbook of Industrial Organization, Elsevier.
    2. Gianni De Fraja & Alberto Iozzi, 2008. "The Quest for Quality: A Quality Adjusted Dynamic Regulatory Mechanism," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 17(4), pages 1011-1040, December.
    3. Bustos Alvaro E & Galetovic Alexander, 2009. "Vertical Integration and Sabotage with a Regulated Bottleneck Monopoly," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 9(1), pages 1-52, September.
    4. David Mandy & David Sappington, 2007. "Incentives for sabotage in vertically related industries," Journal of Regulatory Economics, Springer, vol. 31(3), pages 235-260, June.
    5. Susan M. V. Flaherty & Paul R. Zimmerman, 2005. "Does Allowing the Bells to Offer InterLATA Long-Distance Service Affect Entry into Local Telephony?," Southern Economic Journal, Southern Economic Association, vol. 72(1), pages 197-212, July.
    6. repec:reg:rpubli:136 is not listed on IDEAS
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    Keywords

    service quality; regulation;

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