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Regulating Service Quality: A Survey

  • David Sappington


This article reviews the major insights of the economics literature regarding the design of service quality regulation in public utility industries. The focus is on generic service quality issues of primary relevance in the industries, which include the electricity, telecommunications, and water industries. The instruments that public utility regulators commonly employ and the manner in which the regulators employ the instruments to secure desirable levels of service quality are emphasized. Copyright Springer Science+Business Media, Inc. 2005

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Article provided by Springer in its journal Journal of Regulatory Economics.

Volume (Year): 27 (2005)
Issue (Month): 2 (November)
Pages: 123-154

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Handle: RePEc:kap:regeco:v:27:y:2005:i:2:p:123-154
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  1. Armstrong, Mark & Sappington, David E.M., 2007. "Recent Developments in the Theory of Regulation," Handbook of Industrial Organization, Elsevier.
  2. David Mandy & David Sappington, 2007. "Incentives for sabotage in vertically related industries," Journal of Regulatory Economics, Springer, vol. 31(3), pages 235-260, June.
  3. Bustos Alvaro E & Galetovic Alexander, 2009. "Vertical Integration and Sabotage with a Regulated Bottleneck Monopoly," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 9(1), pages 1-52, September.
  4. Susan M. V. Flaherty & Paul R. Zimmerman, 2005. "Does Allowing the Bells to Offer InterLATA Long-Distance Service Affect Entry into Local Telephony?," Southern Economic Journal, Southern Economic Association, vol. 72(1), pages 197–212, July.
  5. De Fraja, Gianni & Iozzi, Alberto, 2004. "Bigger and Better: A Dynamic Regulatory Mechanism for Optimum Quality," CEPR Discussion Papers 4502, C.E.P.R. Discussion Papers.
  6. repec:reg:rpubli:136 is not listed on IDEAS
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