IDEAS home Printed from https://ideas.repec.org/a/kap/asiapa/v29y2012i3p597-616.html

Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervisor on LMX and, consequently, performance

Author

Listed:
  • Ziguang Chen

  • Wing Lam

  • Jian Zhong

Abstract

There are few studies on how the perception of supervisors by their subordinates contributes to high-quality leader-member exchange (LMX). We thus propose that the trust perception of supervisors by their subordinates can help explain the development of high-quality LMX. Furthermore, the trust perception may interact with supervisor-rated emotional intelligence to influence the quality of LMX, and, consequently, work performance. Using a longitudinal study on a sample of 285 supervisor-subordinate dyads from a manufacturing firm in China, we found that (1) supervisor-rated emotional intelligence of subordinates (Time 1) positively predicts the quality of LMX (Time 2); (2) this relationship is stronger when subordinates highly trust their supervisors (Time 1); (3) LMX (Time 2) positively predicts work performance (Time 3); and (4) LMX (Time 2) fully mediates the interactive effect of emotional intelligence (Time 1) and trust in the supervisor (Time 1) on work performance (Time 3). Copyright Springer Science+Business Media, LLC 2012

Suggested Citation

  • Ziguang Chen & Wing Lam & Jian Zhong, 2012. "Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervisor on LMX and, consequently, performance," Asia Pacific Journal of Management, Springer, vol. 29(3), pages 597-616, September.
    • Handle: RePEc:kap:asiapa:v:29:y:2012:i:3:p:597-616
    DOI: 10.1007/s10490-010-9210-z
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s10490-010-9210-z
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10490-010-9210-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. James H. Davis & F. David Schoorman & Roger C. Mayer & Hwee Hoon Tan, 2000. "The trusted general manager and business unit performance: empirical evidence of a competitive advantage," Strategic Management Journal, Wiley Blackwell, vol. 21(5), pages 563-576, May.
    2. Kurt T. Dirks & Donald L. Ferrin, 2001. "The Role of Trust in Organizational Settings," Organization Science, INFORMS, vol. 12(4), pages 450-467, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chenlin Liu & Siwei Sun & Francisca N. Mapiye Dube, 2021. "The Buffering Effects of Subordinates’ Forgiveness and Communication Openness on Abusive Supervision and Voice Behavior," SAGE Open, , vol. 11(3), pages 21582440211, August.
    2. Sarah Fischer & Shannon Hyder & Arlene Walker, 2020. "The effect of employee affective and cognitive trust in leadership on organisational citizenship behaviour and organisational commitment: Meta-analytic findings and implications for trust research," Australian Journal of Management, Australian School of Business, vol. 45(4), pages 662-679, November.
    3. Kihyun Lee & Yeon Joo Chae & Inyong Shin, 2016. "Motivational antecedents of leader-member exchange differentiation: Evidence from South Korea," Asia Pacific Journal of Management, Springer, vol. 33(1), pages 87-112, March.
    4. Dhar, Rajib Lochan, 2016. "Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy," Tourism Management, Elsevier, vol. 57(C), pages 139-148.
    5. Sana Mumtaz & Chris Rowley, 2020. "The relationship between leader–member exchange and employee outcomes: review of past themes and future potential," Management Review Quarterly, Springer, vol. 70(1), pages 165-189, February.
    6. Gao, Zhonghua & Zhao, Chen & Liu, Yonghong, 2023. "Fostering a salesperson’s team identification: An investigation into the effects of leader-follower emotional intelligence congruence from a person–environment fit perspective," Journal of Business Research, Elsevier, vol. 158(C).
    7. Eko Yi Liao & Chun Hui, 2021. "A resource-based perspective on leader-member exchange: An updated meta-analysis," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 317-370, March.
    8. Feifei Lu & Ho Kwong Kwan & Bin Ma, 2022. "Carry the past into the future: the effects of CEO temporal focus on succession planning in family firms," Asia Pacific Journal of Management, Springer, vol. 39(2), pages 763-804, June.
    9. Hongbin Zhou & Kaiyu Wan, 2021. "Research on the Influence of Superior Satisfaction on Subordinate Tacit Understanding," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 12(3), pages 22-31, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Renzl, Birgit, 2008. "Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation," Omega, Elsevier, vol. 36(2), pages 206-220, April.
    2. Lalit Kumar Yadav & Pawan Gupta, 2017. "Procedural Justice, Job Satisfaction and Organizational Citizenship Behaviour: Mediating Role of Organizational Trust—Indian Tourism Industry Study," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 275-292, August.
    3. Merlo, Omar & Bell, Simon J. & Menguc, Bulent & Whitwell, Gregory J., 2006. "Social capital, customer service orientation and creativity in retail stores," Journal of Business Research, Elsevier, vol. 59(12), pages 1214-1221, November.
    4. Vangelis Souitaris & Bo Peng & Stefania Zerbinati & Dean A. Shepherd, 2023. "Specialists, Generalists, or Both? Founders’ Multidimensional Breadth of Experience and Entrepreneurial Ventures’ Fundraising at IPO," Organization Science, INFORMS, vol. 34(2), pages 557-588, March.
    5. Michael Pirson & Deepak Malhotra, 2011. "Foundations of Organizational Trust: What Matters to Different Stakeholders?," Organization Science, INFORMS, vol. 22(4), pages 1087-1104, August.
    6. Yufei Ren & Lin Xiu & Feng Lv & Thomas Lange & Xin Liang, 2024. "Manager’s Trust and Trustworthiness in Sustainable Practices: Impact on Turnover and Manager’s Performance in Restaurants in China," Sustainability, MDPI, vol. 16(18), pages 1-17, September.
    7. Matevž Rašković & Maja Makovec Brenčič & Barbara Moerec, 2011. "Trust and management-to-employee communication in Slovenian companies: Some evidence from the current economic crisis," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 23(2), pages 165-187.
    8. Nor Asiah Omar & Hasnan Md. Aris & Muhamad Azrin Nazri & Taslima Jannat & Syed Shah Alam, 2022. "Does the relationship marketing orientation of an entrepreneur support agency improve performance? Evidence from small- and medium-size enterprises in Malaysia," PLOS ONE, Public Library of Science, vol. 17(6), pages 1-24, June.
    9. Shalini Srivastava & Poornima Madan, 2016. "Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement–Organizational Citizenship Behaviour Relationship: A Study on Indian Managers," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 41(4), pages 314-330, November.
    10. Hemin Jiang & Mikko Siponen & Zhenhui (Jack) Jiang & Aggeliki Tsohou, 2024. "The Impacts of Internet Monitoring on Employees’ Cyberloafing and Organizational Citizenship Behavior: A Longitudinal Field Quasi-Experiment," Information Systems Research, INFORMS, vol. 35(3), pages 1175-1194, September.
    11. S. Hansen & Bradley Alge & Michael Brown & Christine Jackson & Benjamin Dunford, 2013. "Ethical Leadership: Assessing the Value of a Multifoci Social Exchange Perspective," Journal of Business Ethics, Springer, vol. 115(3), pages 435-449, July.
    12. Tatiana Iwai & Paulo Furquim de Azevedo, 2016. "Economic Incentives or Communication: How Different Are their Effects on Trust," Business and Economics Working Papers 225, Unidade de Negocios e Economia, Insper.
    13. Alfred L. Luna & Decima Christine Garcia & Shih Yung Chou & Sara Jackson, 2013. "Can Tight Groups At Work Be Detrimental? A Theoretical View Of Gossip From The Network Tie Strength And Density Perspective," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 7(1), pages 91-100.
    14. Mishra, Deepa & Sharma, R.R.K. & Kumar, Sameer & Dubey, Rameshwar, 2016. "Bridging and buffering: Strategies for mitigating supply risk and improving supply chain performance," International Journal of Production Economics, Elsevier, vol. 180(C), pages 183-197.
    15. Judit Oláh & Attila Bai & György Karmazin & Péter Balogh & József Popp, 2017. "The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary," Sustainability, MDPI, vol. 9(12), pages 1-22, December.
    16. Giles Hirst & Fred Walumbwa & Samuel Aryee & Ivan Butarbutar & Chin Jeffery Hui Chen, 2016. "A Multi-level Investigation of Authentic Leadership as an Antecedent of Helping Behavior," Journal of Business Ethics, Springer, vol. 139(3), pages 485-499, December.
    17. Estefanía Palazuelos & Ángel Herrero Crespo & Javier Montoya Corte, 2018. "Accounting information quality and trust as determinants of credit granting to SMEs: the role of external audit," Small Business Economics, Springer, vol. 51(4), pages 861-877, December.
    18. Pingying Zhang, 2013. "Power and trust in board–CEO relationships," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(3), pages 745-765, August.
    19. Dirks, Kurt T. & Kim, Peter H. & Ferrin, Donald L. & Cooper, Cecily D., 2011. "Understanding the effects of substantive responses on trust following a transgression," Organizational Behavior and Human Decision Processes, Elsevier, vol. 114(2), pages 87-103, March.
    20. Erica Romero Pender & Patricia Elgoibar & Lourdes Munduate & Ana Belén García & Martin C Euwema, 2018. "Improving social dialogue: What employers expect from employee representatives," The Economic and Labour Relations Review, , vol. 29(2), pages 169-189, June.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:asiapa:v:29:y:2012:i:3:p:597-616. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.