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The effect of employee affective and cognitive trust in leadership on organisational citizenship behaviour and organisational commitment: Meta-analytic findings and implications for trust research

Author

Listed:
  • Sarah Fischer

    (School of Psychology, Deakin University, Geelong, VIC, Australia)

  • Shannon Hyder
  • Arlene Walker

    (Deakin University, Geelong, VIC, Australia)

Abstract

Trust is a contemporary topic, as society is losing trust in prominent institutions. Understanding trust in the workplace is critical, yet, a consensus around trust as unidimensional or multidimensional has not emerged in the literature. Some measure trust globally, while others measure its dimensions. This article builds on organisational trust research by exploring the relationships between a model of trust multidimensionality and organisational citizenship behaviour, organisational commitment and its facets. Findings from this meta-analysis of 11 studies indicated that trust dimensions have different strengths of relationship with organisational citizenship behaviour and commitment. Although the number of studies included is small, similar meta-analyses are considered valuable and worth exploring for the purpose of theory development. In the context of inconsistent trust definition and measurement, these findings support confirmation that trust is a multidimensional construct. JEL Classification: L2

Suggested Citation

  • Sarah Fischer & Shannon Hyder & Arlene Walker, 2020. "The effect of employee affective and cognitive trust in leadership on organisational citizenship behaviour and organisational commitment: Meta-analytic findings and implications for trust research," Australian Journal of Management, Australian School of Business, vol. 45(4), pages 662-679, November.
    • Handle: RePEc:sae:ausman:v:45:y:2020:i:4:p:662-679
    DOI: 10.1177/0312896219899450
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    References listed on IDEAS

    as
    1. Betsey Stevenson & Justin Wolfers, 2011. "Trust in Public Institutions over the Business Cycle," American Economic Review, American Economic Association, vol. 101(3), pages 281-287, May.
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    6. Alexander Newman & Kohyar Kiazad & Qing Miao & Brian Cooper, 2014. "Examining the Cognitive and Affective Trust-Based Mechanisms Underlying the Relationship Between Ethical Leadership and Organisational Citizenship: A Case of the Head Leading the Heart?," Journal of Business Ethics, Springer, vol. 123(1), pages 113-123, August.
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    Cited by:

    1. Ms Vimbainashe Felicity Chigeda & Ms Michelle Danisa Ncube, 2025. "The Synergistic Effects of Psychological and Psychosocial Variables on Employee Retention: A Focused Study on Bulawayo Independent Private Colleges," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(8), pages 2509-2538, August.
    2. Farid Ahammad Sobhani & Amlan Haque & Shafiqur Rahman, 2021. "Socially Responsible HRM, Employee Attitude, and Bank Reputation: The Rise of CSR in Bangladesh," Sustainability, MDPI, vol. 13(5), pages 1-17, March.

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    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior

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