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How Leaders Foster Self-Managing Team Effectiveness: Design Choices Versus Hands-on Coaching

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  • Ruth Wageman

    (Dartmouth College, The Amos Tuck School, 100 Tuck Hall, Hanover, New Hampshire 03755-9023)

Abstract

This multi-method field study examines the relative effects of two kinds of leader behaviors—design choices and hands-on coaching—on the effectiveness of self-managing teams. Findings show that how leaders design their teams and the quality of their hands-on coaching both influence team self-management, the quality of member relationships, and member satisfaction, but only leaders' design activities affect team task performance. Moreover, design and coaching interact, so that well-designed teams are helped more by effective coaching—and undermined less by ineffective coaching—than are poorly designed teams.

Suggested Citation

  • Ruth Wageman, 2001. "How Leaders Foster Self-Managing Team Effectiveness: Design Choices Versus Hands-on Coaching," Organization Science, INFORMS, vol. 12(5), pages 559-577, October.
    • Handle: RePEc:inm:ororsc:v:12:y:2001:i:5:p:559-577
    DOI: 10.1287/orsc.12.5.559.10094
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    References listed on IDEAS

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    1. Deborah Gladstein Ancona & David F. Caldwell, 1992. "Demography and Design: Predictors of New Product Team Performance," Organization Science, INFORMS, vol. 3(3), pages 321-341, August.
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    Cited by:

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    2. Justin J. P. Jansen & Gerard George & Frans A. J. Van den Bosch & Henk W. Volberda, 2008. "Senior Team Attributes and Organizational Ambidexterity: The Moderating Role of Transformational Leadership," Journal of Management Studies, Wiley Blackwell, vol. 45(5), pages 982-1007, July.
    3. Laura Huang & Cristina B Gibson & Bradley L Kirkman & Debra L Shapiro, 2017. "When is traditionalism an asset and when is it a liability for team innovation? A two-study empirical examination," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 48(6), pages 693-715, August.
    4. Taejun Cho & Chandong Kim, 2009. "Participative Management Practices for Improving Performance in Public Sector Organizations: Mediating Roles of Performance Feedback," International Review of Public Administration, Taylor & Francis Journals, vol. 13(3), pages 35-51, January.
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    12. Hambley, Laura A. & O'Neill, Thomas A. & Kline, Theresa J.B., 2007. "Virtual team leadership: The effects of leadership style and communication medium on team interaction styles and outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 103(1), pages 1-20, May.
    13. Diether Gebert & Sabine Boerner & Eric Kearney, 2010. "Fostering Team Innovation: Why Is It Important to Combine Opposing Action Strategies?," Organization Science, INFORMS, vol. 21(3), pages 593-608, June.
    14. Johnson, William H.A. & Dong, Longzhu & Li, Ming & Taras, Vas, 2025. "Transcending conflict in global virtual teams: Multi-level effects of cultural intelligence and perceptions of conflict on subjective and objective outcomes," Journal of International Management, Elsevier, vol. 31(1).
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    16. Edoardo Mollona & Andrea Marcozzi, 2009. "FirmNet: the scope of firms and the allocation of task in a knowledge-based economy," Computational and Mathematical Organization Theory, Springer, vol. 15(2), pages 109-126, June.
    17. Grabner, Isabella & Klein, Aleksandra & Speckbacher, Gerhard, 2022. "Managing the trade-off between autonomy and task interdependence in creative teams: The role of organizational-level cultural control," Accounting, Organizations and Society, Elsevier, vol. 101(C).
    18. Alam, Muhammad Aftab, 2015. "Cockpit learning in power distant cockpits: The interaction effect of pilot's interdependence and inclination to teamwork in airline industry," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 192-202.
    19. Traci A. Carte & Laku Chidambaram & Aaron Becker, 2006. "Emergent Leadership in Self-Managed Virtual Teams," Group Decision and Negotiation, Springer, vol. 15(4), pages 323-343, July.
    20. Nava Ashraf & Oriana Bandiera & Scott Lee, 2014. "Do-gooders and go-getters: career incentives, selection, and performance in public service delivery," STICERD - Economic Organisation and Public Policy Discussion Papers Series 54, Suntory and Toyota International Centres for Economics and Related Disciplines, LSE.
    21. Federica Morandi & Americo Cicchetti, 2024. "Assessing Leadership Styles in Patient Advocacy Associations: An Exploratory Study," Public Organization Review, Springer, vol. 24(1), pages 183-199, March.
    22. Amy C. Edmondson, 2003. "Speaking Up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1419-1452, September.
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    24. Qiongjing Hu & Hajo Adam & Sreedhari Desai & Shenjiang Mo, 2024. "Turning a Blind Eye to Team Members’ Unethical Behavior: The Role of Reward Systems," Journal of Business Ethics, Springer, vol. 194(2), pages 297-316, October.

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