Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care
Author
Abstract
Suggested Citation
DOI: 10.1287/mnsc.2017.2979
Download full text from publisher
References listed on IDEAS
- Ankit Kumar & Grégoire de Lagasnerie & Frederica Maiorano & Alessia Forti, 2014. "Pricing and competition in Specialist Medical Services: An Overview for South Africa," OECD Health Working Papers 70, OECD Publishing.
- Hessam Bavafa & Lorin M. Hitt & Christian Terwiesch, 2018. "The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care," Management Science, INFORMS, vol. 64(12), pages 5461-5480, December.
- Naor, P, 1969. "The Regulation of Queue Size by Levying Tolls," Econometrica, Econometric Society, vol. 37(1), pages 15-24, January.
- R.J. Aumann & S. Hart (ed.), 2002.
"Handbook of Game Theory with Economic Applications,"
Handbook of Game Theory with Economic Applications,
Elsevier,
edition 1, volume 3, number 3.
- R.J. Aumann & S. Hart (ed.), 1994. "Handbook of Game Theory with Economic Applications," Handbook of Game Theory with Economic Applications, Elsevier, edition 1, volume 2, number 2.
- R.J. Aumann & S. Hart (ed.), 1992. "Handbook of Game Theory with Economic Applications," Handbook of Game Theory with Economic Applications, Elsevier, edition 1, volume 1, number 1.
- Hong Chen & Murray Frank, 1995. "Monopoly Pricing When Customers Queue," Industrial Organization 9504001, University Library of Munich, Germany.
- Khan, M. Ali & Sun, Yeneng, 2002.
"Non-cooperative games with many players,"
Handbook of Game Theory with Economic Applications, in: R.J. Aumann & S. Hart (ed.), Handbook of Game Theory with Economic Applications, edition 1, volume 3, chapter 46, pages 1761-1808,
Elsevier.
- M Ali Khan & Yeneng Sun, 1996. "Non-Cooperative Games with Many Players," Economics Working Paper Archive 382, The Johns Hopkins University,Department of Economics.
- Khan, A. & Sun, Y., 2000. "Non-Cooperative Games with Many Players," Papiers d'Economie Mathématique et Applications 2000.80, Université Panthéon-Sorbonne (Paris 1).
- M Ali Khan & Yeneng Sun, 2002. "Non-Cooperative Games with Many Players," Economics Working Paper Archive 482, The Johns Hopkins University,Department of Economics.
- Haim Mendelson & Seungjin Whang, 1990. "Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue," Operations Research, INFORMS, vol. 38(5), pages 870-883, October.
- Rath, Kali P, 1992. "A Direct Proof of the Existence of Pure Strategy Equilibria in Games with a Continuum of Players," Economic Theory, Springer;Society for the Advancement of Economic Theory (SAET), vol. 2(3), pages 427-433, July.
- Peter H. Farquhar, 1984. "State of the Art---Utility Assessment Methods," Management Science, INFORMS, vol. 30(11), pages 1283-1300, November.
- Laurens G. Debo & Christine Parlour & Uday Rajan, 2012. "Signaling Quality via Queues," Management Science, INFORMS, vol. 58(5), pages 876-891, May.
- SCHMEIDLER, David, 1973. "Equilibrium points of nonatomic games," LIDAM Reprints CORE 146, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
- Edelson, Noel M & Hildebrand, David K, 1975. "Congestion Tolls for Poisson Queuing Processes," Econometrica, Econometric Society, vol. 43(1), pages 81-92, January.
- Krishnan S. Anand & M. Faz{i}l Paç & Senthil Veeraraghavan, 2011. "Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services," Management Science, INFORMS, vol. 57(1), pages 40-56, January.
- Linda V. Green & Sergei Savin, 2008. "Reducing Delays for Medical Appointments: A Queueing Approach," Operations Research, INFORMS, vol. 56(6), pages 1526-1538, December.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Youxin Liu & Liwei Liu & Tao Jiang & Xudong Chai, 2024. "Strategic Queueing Behavior of Two Groups of Patients in a Healthcare System," Mathematics, MDPI, vol. 12(10), pages 1-27, May.
- Zhou, Cuihua & Lan, Yanfei & Li, Weifeng & Zhao, Ruiqing, 2022. "Medicare policies in a two-Tier healthcare system with overtreatment," Omega, Elsevier, vol. 109(C).
- Shujing Sun & Susan F. Lu & Huaxia Rui, 2020. "Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State," Information Systems Research, INFORMS, vol. 31(3), pages 972-986, September.
- Zhou, Cuihua & Hao, Yifei & Lan, Yanfei & Li, Weifeng, 2023. "To introduce or not? Strategic analysis of hospital operations with telemedicine," European Journal of Operational Research, Elsevier, vol. 304(1), pages 292-307.
- Xianyi Wang & Xiaofang Wang & Hui He, 2021. "Contracts to Coordinate Healthcare Providers in the Telemedicine Referral System," Sustainability, MDPI, vol. 13(18), pages 1-25, September.
- Li, Zhong-Ping & Chang, Aichih (Jasmine) & Zou, Zongbao, 2023. "Design mechanism to coordinate a hierarchical healthcare system: Patient subsidy vs. capacity investment," Omega, Elsevier, vol. 118(C).
- Li, Zhong-Ping & Wang, Jian-Jun, 2021. "Effects of healthcare quality and reimbursement rate in a hospital association," Socio-Economic Planning Sciences, Elsevier, vol. 76(C).
- Cai, Yun & Song, Haiqing & Wang, Shan, 2024. "Managing appointment-based services with electronic visits," European Journal of Operational Research, Elsevier, vol. 315(3), pages 863-878.
- Sun, Huan & Wang, Haiyan, 2024. "Data-driven incentive mechanism design for chronic disease prevention from the perspective of government," European Journal of Operational Research, Elsevier, vol. 313(2), pages 652-668.
- Wang, Jian-Jun & Zhang, Xinmou & Shi, Jim Junmin, 2023. "Hospital dual-channel adoption decisions with telemedicine referral and misdiagnosis," Omega, Elsevier, vol. 119(C).
- Wang, Jian-Jun & Li, Zhong-Ping & Shi, Jim (Junmin) & Chang, Ai-Chih (Jasmine), 2021. "Hospital referral and capacity strategies in the two-tier healthcare systems," Omega, Elsevier, vol. 100(C).
- Chakraborty, Imon & Ilavarasan, P. Vigneswara & Edirippulige, Sisira, 2021. "Health-tech startups in healthcare service delivery: A scoping review," Social Science & Medicine, Elsevier, vol. 278(C).
- Nur Sunar & Jayashankar M. Swaminathan, 2022. "Socially relevant and inclusive operations management," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4379-4392, December.
- Zhong-Ping Li & Jian-Jun Wang & Ai-Chih Chang & Jim Shi, 2021. "Capacity reallocation via sinking high-quality resource in a hierarchical healthcare system," Annals of Operations Research, Springer, vol. 300(1), pages 97-135, May.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Jalili Marand, Ata & Tang, Ou & Li, Hongyan, 2019. "Quandary of service logistics: Fast or reliable?," European Journal of Operational Research, Elsevier, vol. 275(3), pages 983-996.
- Caner Canyakmaz & Tamer Boyaci, 2018. "Queueing systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04_R1, ESMT European School of Management and Technology, revised 01 Oct 2020.
- Yu, Jianjun & Fang, Yanli & Zhong, Yuanguang & Zhang, Xiong & Zhang, Ruijie, 2022. "Pricing and quality strategies for an on-demand housekeeping platform with customer-intensive services," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 164(C).
- Shiliang Cui & Zhongbin Wang & Luyi Yang, 2020. "The Economics of Line-Sitting," Management Science, INFORMS, vol. 66(1), pages 227-242, January.
- Askoura, Y., 2017. "On the core of normal form games with a continuum of players," Mathematical Social Sciences, Elsevier, vol. 89(C), pages 32-42.
- Harsha Honnappa & Rahul Jain, 2015. "Strategic Arrivals into Queueing Networks: The Network Concert Queueing Game," Operations Research, INFORMS, vol. 63(1), pages 247-259, February.
- Youcef Askoura, 2019. "On the core of normal form games with a continuum of players : a correction," Papers 1903.09819, arXiv.org.
- Caner Canyakmaz & Tamer Boyaci, 2018. "Opaque queues: Service systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04, ESMT European School of Management and Technology.
- Lian, Zhaotong & Gu, Xinhua & Wu, Jinbiao, 2016. "A re-examination of experience service offering and regular service pricing under profit maximization," European Journal of Operational Research, Elsevier, vol. 254(3), pages 907-915.
- Terry A. Taylor, 2018. "On-Demand Service Platforms," Manufacturing & Service Operations Management, INFORMS, vol. 20(4), pages 704-720, October.
- Bodas, Tejas & Manjunath, D., 2019. "Revenue maximization in service systems with heterogeneous customers," European Journal of Operational Research, Elsevier, vol. 278(2), pages 686-698.
- Camacho, Carmen & Kamihigashi, Takashi & Sağlam, Çağrı, 2018.
"Robust comparative statics for non-monotone shocks in large aggregative games,"
Journal of Economic Theory, Elsevier, vol. 174(C), pages 288-299.
- Carmen Camacho & Takashi Kamihigashi & Cagri Saglam, 2015. "Robust Comparative Statics of Non-monotone Shocks in Large Aggregative Games," Discussion Paper Series DP2015-25, Research Institute for Economics & Business Administration, Kobe University.
- Carmen Camacho & Takashi Kamihigashi & Çağrı Sağlam, 2017. "Robust Comparative Statics for Non-monotone Shocks in Large Aggregative Games," Discussion Paper Series DP2017-34, Research Institute for Economics & Business Administration, Kobe University.
- Carmen Camacho & Takashi Kamihigashi & Cagri Saglam, 2016. "Robust Comparative Statics for Non-monotone Shocks in Large Aggregative Games," Discussion Paper Series DP2016-02, Research Institute for Economics & Business Administration, Kobe University.
- Carmen Camacho & Takashi Kamihigashi & Cagri Saglam, 2018. "Robust comparative statics of non-monotone shocks in large aggregative games," PSE-Ecole d'économie de Paris (Postprint) halshs-01883907, HAL.
- Carmen Camacho & Takashi Kamihigashi & Cagri Saglam, 2018. "Robust comparative statics of non-monotone shocks in large aggregative games," Post-Print halshs-01883907, HAL.
- Platz, Trine Tornøe & Østerdal, Lars Peter, 2017.
"The curse of the first-in–first-out queue discipline,"
Games and Economic Behavior, Elsevier, vol. 104(C), pages 165-176.
- Platz, Trine Tornøe & Østerdal, Lars Peter, 2012. "The curse of the first-in-first-out queue discipline," Discussion Papers on Economics 10/2012, University of Southern Denmark, Department of Economics.
- Manlu Chen & Ming Hu & Jianfu Wang, 2022. "Food Delivery Service and Restaurant: Friend or Foe?," Management Science, INFORMS, vol. 68(9), pages 6539-6551, September.
- Refael Hassin & Ricky Roet-Green, 2017. "The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue," Operations Research, INFORMS, vol. 65(3), pages 804-820, June.
- Zhao, Chen & Wang, Zhongbin, 2023. "The impact of line-sitting on a two-server queueing system," European Journal of Operational Research, Elsevier, vol. 308(2), pages 782-800.
- Jara-Moroni, Pedro, 2012.
"Rationalizability in games with a continuum of players,"
Games and Economic Behavior, Elsevier, vol. 75(2), pages 668-684.
- Pedro Jara-Moroni, 2008. "Rationalizability in games with a continuum of players," Working Papers halshs-00587863, HAL.
- Pedro Jara-Moroni, 2008. "Rationalizability in games with a continuum of players," PSE Working Papers halshs-00587863, HAL.
- Hassin, Refael & Haviv, Moshe & Oz, Binyamin, 2023. "Strategic behavior in queues with arrival rate uncertainty," European Journal of Operational Research, Elsevier, vol. 309(1), pages 217-224.
- Roger Guesnerie & Pedro Jara-Moroni, 2011.
"Expectational coordination in simple economic contexts,"
Economic Theory, Springer;Society for the Advancement of Economic Theory (SAET), vol. 47(2), pages 205-246, June.
- Roger Guesnerie & Pedro Jara-Moroni, 2007. "Expectational coordination in a class of economic models: Strategic substitutabilities versus strategic complementarities," PSE Working Papers halshs-00587837, HAL.
- Roger Guesnerie & Pedro Jara-Moroni, 2009. "Expectational coordination in simple economic contexts: concepts and analysis with emphasis on strategic substitutabilities," PSE Working Papers halshs-00574957, HAL.
- Lorenzo Rocco, 2007.
"Anonymity in nonatomic games,"
International Review of Economics, Springer;Happiness Economics and Interpersonal Relations (HEIRS), vol. 54(2), pages 225-247, June.
- Lorenzo Rocco, 2002. "Anonymity in Nonatomic Games," Working Papers 53, University of Milano-Bicocca, Department of Economics, revised Aug 2002.
More about this item
Keywords
healthcare; treatment; enabling technologies; information technology policy and management; economics of information systems; service operations; telemedicine;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:65:y:2019:i:3:p:1236-1267. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.