IDEAS home Printed from https://ideas.repec.org/a/inm/orinte/v52y2022i6p568-581.html
   My bibliography  Save this article

Public Policy and Broader Applications for the Use of Text Analytics During Pandemics

Author

Listed:
  • Dan Bumblauskas

    (Department of Management, College of Business, University of Northern Iowa, Cedar Falls, Iowa 50614)

  • Amy Igou

    (Department of Accounting, College of Business, University of Northern Iowa, Cedar Falls, Iowa 50614)

  • Salil Kalghatgi

    (Vascular Division, Cook Medical, Bloomington, Indiana 47402)

  • Cole Wetzel

    (Institutional Data Analytics + Assessment, Purdue University, West Lafayette, Indiana 47907)

Abstract

The state of Iowa conducted an initial business survey in March 2020 as the novel coronavirus disease 2019 (COVID-19) broke out across the United States. The survey data have been used for decision and policy making at the state level. Relief incentive packages were provided via the Iowa Economic Development Authority (IEDA) to Iowa-based companies to support their operations. A team of policy makers, faculty, and industry professionals was formed to conduct text analyses, analyze the survey responses, validate insights, and ensure that the appropriate policies were enacted. The analysis yielded a reproducible process using the statistical software R to quickly analyze large volumes of free-text responses to open-ended survey questions and develop topics comparable to those found through human coding. This process, using biterm topic models (BTMs), was first used to verify and validate the results of human coding and, because of its increased speed to insights compared with that of human coding, to validate hypotheses empirically much more quickly in subsequent surveys. Analyzing free-text responses has given the IEDA confidence that open-ended survey questions provide value not previously captured. In addition to the original survey, the three subsequent ones, along with several additional projects, have been shaped by the original text-mining methods.

Suggested Citation

  • Dan Bumblauskas & Amy Igou & Salil Kalghatgi & Cole Wetzel, 2022. "Public Policy and Broader Applications for the Use of Text Analytics During Pandemics," Interfaces, INFORMS, vol. 52(6), pages 568-581, November.
    • Handle: RePEc:inm:orinte:v:52:y:2022:i:6:p:568-581
    DOI: 10.1287/inte.2022.1137
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/inte.2022.1137
    Download Restriction: no
    File URL: https://libkey.io/10.1287/inte.2022.1137?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Nikhil Hooda & Om Damani, 2019. "JalTantra: A System for the Design and Optimization of Rural Piped Water Networks," Service Science, INFORMS, vol. 49(6), pages 447-458, November.
    2. Dimitrios Gouglas & Kendall Hoyt & Elizabeth Peacocke & Aristidis Kaloudis & Trygve Ottersen & John-Arne Røttingen, 2019. "Setting Strategic Objectives for the Coalition for Epidemic Preparedness Innovations: An Exploratory Decision Analysis Process," Service Science, INFORMS, vol. 49(6), pages 430-446, November.
    3. Barnes, M.D. & Hanson, C.L. & Novilla, L.M.B. & Meacham, A.T. & McIntyre, E. & Erickson, B.C., 2008. "Analysis of media agenda setting during and after Hurricane Katrina: Implications for emergency preparedness, disaster response, and disaster policy," American Journal of Public Health, American Public Health Association, vol. 98(4), pages 604-610.
    4. Stephen P Osborne & Zoe Radnor & Kirsty Strokosch, 2016. "Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 639-653, May.
    5. Janne Kettunen & Young Hoon Kwak, 2018. "Scheduling Public Requests for Proposals: Models and Insights," Production and Operations Management, Production and Operations Management Society, vol. 27(7), pages 1271-1290, July.
    6. Zoe Radnor & Nicola Bateman, 2016. "Debate: The development of a new discipline— public service operations management," Public Money & Management, Taylor & Francis Journals, vol. 36(4), pages 246-248, May.
    7. Fuqiang Zhang & Xiaole Wu & Christopher S. Tang & Tianjun Feng & Yue Dai, 2020. "Evolution of Operations Management Research: from Managing Flows to Building Capabilities," Production and Operations Management, Production and Operations Management Society, vol. 29(10), pages 2219-2229, October.
    8. Gal-Tzur, Ayelet & Grant-Muller, Susan M. & Kuflik, Tsvi & Minkov, Einat & Nocera, Silvio & Shoor, Itay, 2014. "The potential of social media in delivering transport policy goals," Transport Policy, Elsevier, vol. 32(C), pages 115-123.
    9. Dimitris Bertsimas & Arthur Delarue & William Eger & John Hanlon & Sebastien Martin, 2020. "Bus Routing Optimization Helps Boston Public Schools Design Better Policies," Interfaces, INFORMS, vol. 50(1), pages 37-49, January.
    10. Nitin R. Joglekar & Jane Davies & Edward G. Anderson, 2016. "The Role of Industry Studies and Public Policies in Production and Operations Management," Production and Operations Management, Production and Operations Management Society, vol. 25(12), pages 1977-2001, December.
    11. Brian Beach & Karen Clay & Martin Saavedra, 2022. "The 1918 Influenza Pandemic and Its Lessons for COVID-19," Journal of Economic Literature, American Economic Association, vol. 60(1), pages 41-84, March.
    12. Dan Bumblauskas & Salil Kalghatgi, 2018. "Order in the courts: propagating a culture of efficiency within the Irish Court Services," Public Money & Management, Taylor & Francis Journals, vol. 38(4), pages 271-280, June.
    13. Eva K. Lee & Fan Yuan & Ferdinand H. Pietz & Bernard A. Benecke & Greg Burel, 2015. "Vaccine Prioritization for Effective Pandemic Response," Interfaces, INFORMS, vol. 45(5), pages 425-443, October.
    14. Alan S. Abrahams & Weiguo Fan & G. Alan Wang & Zhongju (John) Zhang & Jian Jiao, 2015. "An Integrated Text Analytic Framework for Product Defect Discovery," Production and Operations Management, Production and Operations Management Society, vol. 24(6), pages 975-990, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nitin Joglekar & Edward G. Anderson & Kyungmin (Brad) Lee & Geoffrey Parker & Ettore Settanni & Jagjit Singh Srai, 2022. "Configuration of digital and physical infrastructure platforms: Private and public perspectives," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4515-4528, December.
    2. Jacob Torfing & Eva Sørensen, 2019. "Interactive Political Leadership in Theory and Practice: How Elected Politicians May Benefit from Co-Creating Public Value Outcomes," Administrative Sciences, MDPI, vol. 9(3), pages 1-18, July.
    3. Scott Alan Carson & Scott A. Carson, 2022. "Nineteenth and Early 20th Century Physical Activity and Calories by Gender and Race," CESifo Working Paper Series 10140, CESifo.
    4. Eichengreen, Barry & Park, Donghyun & Shin, Kwanho, 2021. "The shape of recovery: Implications of past experience for the duration of the COVID-19 recession," Journal of Macroeconomics, Elsevier, vol. 69(C).
    5. Brian R. Johnson & Eric Connolly & Timothy S. Carter, 2011. "Corporate social responsibility: the role of Fortune 100 companies in domestic and international natural disasters," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(6), pages 352-369, November.
    6. Manuel Alméstar & Sara Romero-Muñoz & Nieves Mestre & Uriel Fogué & Eva Gil & Amanda Masha, 2023. "(Un)Likely Connections between (Un)Likely Actors in the Art/NBS Co-Creation Process: Application of KREBS Cycle of Creativity to the Cyborg Garden Project," Land, MDPI, vol. 12(6), pages 1-25, May.
    7. Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
    8. Buics, László & Eisinger Balassa, Boglárka, 2020. "Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2020), Virtual Conference, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Virtual Conference, 10-12 September 2020, pages 195-211, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    9. Bartsits, Igor (Барциц, Игорь) & Borshchevskiy, Georgiy (Борщевский, Георгий) & Magomedov, Kerem (Магомедов, Керем), 2018. "Current State and Development Trends of the State Civil Service in Russia [Современное Состояние И Тенденции Развития Государственной Гражданской Службы В России: Аналитический Доклад]," Published Papers 011807, Russian Presidential Academy of National Economy and Public Administration.
    10. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
    11. Jinji Hao & Harry Gregg & Yao Yao, 2023. "COVID‐19 and Long‐Term Economic Growth," Australian Economic Review, The University of Melbourne, Melbourne Institute of Applied Economic and Social Research, vol. 56(2), pages 221-237, June.
    12. Pascal Frucquet & David Carassus & Didier Chabaud & Pierre Marin, 2021. "Influence of public policies of Smart Cities and Smart Territories on the renewal of local governance [L’influence des politiques publiques de Villes et Territoires Intelligents sur la rénovation d," Post-Print hal-03543436, HAL.
    13. Li, Jian & He, Zhou & Wang, Shouyang, 2022. "A survey of supply chain operation and finance with Fintech: Research framework and managerial insights," International Journal of Production Economics, Elsevier, vol. 247(C).
    14. Philipp Ager & Katherine Eriksson & Ezra Karger & Peter Nencka & Melissa A. Thomasson, 2024. "School Closures during the 1918 Flu Pandemic," The Review of Economics and Statistics, MIT Press, vol. 106(1), pages 266-276, January.
    15. Zhan, Yuanzhu & Tan, Kim Hua, 2020. "An analytic infrastructure for harvesting big data to enhance supply chain performance," European Journal of Operational Research, Elsevier, vol. 281(3), pages 559-574.
    16. Rui Esteves & Kris James Mitchener & Peter Nencka & Melissa A. Thomasson, 2022. "Do Pandemics Change Healthcare? Evidence from the Great Influenza," NBER Working Papers 30643, National Bureau of Economic Research, Inc.
    17. Smotritskaya, I., 2023. "Public governance: Towards dialogue and cooperation?," Journal of the New Economic Association, New Economic Association, vol. 61(4), pages 246-252.
    18. Maria Stella Righettini, 2021. "Framing Sustainability. Evidence from Participatory Forums to Taylor the Regional 2030 Agenda to Local Contexts," Sustainability, MDPI, vol. 13(8), pages 1-15, April.
    19. Li, X. & Phillips, J.C., 2017. "Prediction (early recognition) of emerging flu strain clusters," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 479(C), pages 371-378.
    20. Rocco Agrifoglio & Concetta Metallo & Primiano Nauta, 2021. "Understanding Knowledge Management in Public Organizations through the Organizational Knowing Perspective: a Systematic Literature Review and Bibliometric Analysis," Public Organization Review, Springer, vol. 21(1), pages 137-156, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orinte:v:52:y:2022:i:6:p:568-581. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.