IDEAS home Printed from https://ideas.repec.org/a/taf/pubmmg/v38y2018i4p271-280.html
   My bibliography  Save this article

Order in the courts: propagating a culture of efficiency within the Irish Court Services

Author

Listed:
  • Dan Bumblauskas
  • Salil Kalghatgi

Abstract

This paper exposes two 5S style experiments that introduced Lean Six Sigma (LSS) techniques to the Irish Court Services Dublin Circuit Court. Manufacturing concepts were adapted to the service industry, including a new definition of ‘informational workpiece’, to minimize waste and process variation reduction. Senior management subsequently embraced the authors’ recommendations of change management using a bottom-up approach. Other post-project outcomes include improved staff morale, decreased risk, and the simplification of complex processes.

Suggested Citation

  • Dan Bumblauskas & Salil Kalghatgi, 2018. "Order in the courts: propagating a culture of efficiency within the Irish Court Services," Public Money & Management, Taylor & Francis Journals, vol. 38(4), pages 271-280, June.
  • Handle: RePEc:taf:pubmmg:v:38:y:2018:i:4:p:271-280
    DOI: 10.1080/09540962.2018.1449468
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/09540962.2018.1449468
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/09540962.2018.1449468?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dan Bumblauskas & Amy Igou & Salil Kalghatgi & Cole Wetzel, 2022. "Public Policy and Broader Applications for the Use of Text Analytics During Pandemics," Interfaces, INFORMS, vol. 52(6), pages 568-581, November.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmmg:v:38:y:2018:i:4:p:271-280. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPMM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.