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Business Process Management and Digital Innovations: A Systematic Literature Review

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  • Tahir Ahmad

    (Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, 9000 Ghent, Belgium)

  • Amy Van Looy

    (Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, 9000 Ghent, Belgium)

Abstract

Emerging technologies have capabilities to reshape business process management (BPM) from its traditional version to a more explorative variant. However, to exploit the full benefits of new IT, it is essential to reveal BPM’s research potential and to detect recent trends in practice. Therefore, this work presents a systematic literature review (SLR) with 231 recent academic articles (from 2014 until May 2019) that integrate BPM with digital innovations (DI). We position those articles against seven future BPM-DI trends that were inductively derived from an expert panel. By complementing the expected trends in practice with a state-of-the-art literature review, we are able to derive covered and uncovered themes in order to help bridge a rigor-relevance gap. The major technological impacts within the BPM field seem to focus on value creation, customer engagement and managing human-centric and knowledge-intensive business processes. Finally, our findings are categorized into specific calls for research and for action to let scholars and organizations better prepare for future digital needs.

Suggested Citation

  • Tahir Ahmad & Amy Van Looy, 2020. "Business Process Management and Digital Innovations: A Systematic Literature Review," Sustainability, MDPI, vol. 12(17), pages 1-30, August.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:17:p:6827-:d:402723
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    References listed on IDEAS

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    5. Hyundo Choi, 2018. "Technology-push and demand-pull factors in emerging sectors: evidence from the electric vehicle market," Industry and Innovation, Taylor & Francis Journals, vol. 25(7), pages 655-674, August.
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    Cited by:

    1. Aldona Jarašūnienė & Kristina Čižiūnienė & Artūras Petraška, 2022. "Sustainability Promotion by Digitalisation to Ensure the Quality of Less-Than-Truck Load Shipping," Sustainability, MDPI, vol. 14(19), pages 1-20, October.
    2. Itzhak Aviv & Irit Hadar & Meira Levy, 2021. "Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes," Sustainability, MDPI, vol. 13(20), pages 1-32, October.
    3. Reihaneh Hajishirzi & Carlos J. Costa & Manuela Aparicio, 2022. "Boosting Sustainability through Digital Transformation’s Domains and Resilience," Sustainability, MDPI, vol. 14(3), pages 1-16, February.
    4. Haneen Allataifeh & Sedigheh Moghavvemi, 2021. "The Individual Dimension of Digital Innovation: The Altered Roles of Innovation Agents and Market Actors," Sustainability, MDPI, vol. 13(16), pages 1-21, August.
    5. Qi Song & Xiaohong Chen & Hao Gu, 2023. "How Technological, Organizational, and Environmental Factors Drive Enterprise Digital Innovation: Analysis Based on the Dynamic FsQCA Approach," Sustainability, MDPI, vol. 15(16), pages 1-22, August.
    6. Sławomir Ostrowski, 2021. "Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development," Sustainability, MDPI, vol. 13(9), pages 1-20, April.

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