IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i20p11387-d656980.html
   My bibliography  Save this article

Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes

Author

Listed:
  • Itzhak Aviv

    (School of Information Systems, The Academic College of Tel Aviv-Yaffo, Tel-Aviv 6676151, Israel
    Department of Information Systems, University of Haifa, Haifa 3498838, Israel)

  • Irit Hadar

    (Department of Information Systems, University of Haifa, Haifa 3498838, Israel)

  • Meira Levy

    (Department of Information Systems, University of Haifa, Haifa 3498838, Israel
    School of Industrial Engineering and Management, Shenkar College of Engineering, Design and Art, Ramat Gan 5252626, Israel)

Abstract

In this age of digital transformation, knowledge-intensive organizations strive to improve business outcomes and sustainability by improving their knowledge-intensive business processes (KIBPs) to obtain a competitive advantage. Many researchers have claimed that KIBP enhancement is possible through knowledge management (KM) initiatives supported by an effective KM infrastructure. Current KM infrastructures deal with formal KM procedures, where knowledge is created, stored, assimilated, and disseminated. Such activities, however, are designed to be performed outside of the business process. KM infrastructures are expected to be more effective when they include specific real-time knowledge procedures integrated into the operational flow of KIBPs. This paper explores how modern KM infrastructures can support KIBPs, considering both formal and operational KM procedures. Our study’s essential contribution is the conceptual KM infrastructure framework (KMIF) developed based on grounded theory research. This infrastructure provides a systematic and robust approach, starting from the ground up, for structuring organizational knowledge assets across a range of KIBP environments. We define operational knowledge procedures directly involved in KIBPs, adding a layer to KM infrastructures beyond the formal knowledge procedures. A mixed-method case study was conducted to demonstrate and evaluate the proposed KMIF for enhancing business outcomes and sustainability of knowledge-intensive organizations.

Suggested Citation

  • Itzhak Aviv & Irit Hadar & Meira Levy, 2021. "Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes," Sustainability, MDPI, vol. 13(20), pages 1-32, October.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:20:p:11387-:d:656980
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/20/11387/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/20/11387/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Georgi Dimov Kerpedzhiev & Ulrich Matthias König & Maximilian Röglinger & Michael Rosemann, 2021. "An Exploration into Future Business Process Management Capabilities in View of Digitalization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(2), pages 83-96, April.
    2. Robert G. Eccles & Ioannis Ioannou & George Serafeim, 2014. "The Impact of Corporate Sustainability on Organizational Processes and Performance," Management Science, INFORMS, vol. 60(11), pages 2835-2857, November.
    3. Piera Centobelli & Roberto Cerchione & Emilio Esposito, 2017. "Knowledge Management in Startups: Systematic Literature Review and Future Research Agenda," Sustainability, MDPI, vol. 9(3), pages 1-19, March.
    4. Tahir Ahmad & Amy Van Looy, 2020. "Business Process Management and Digital Innovations: A Systematic Literature Review," Sustainability, MDPI, vol. 12(17), pages 1-30, August.
    5. Daniel Wojtkowiak & Piotr Cyplik, 2020. "Operational Excellence within Sustainable Development Concept-Systematic Literature Review," Sustainability, MDPI, vol. 12(19), pages 1-13, September.
    6. Agnieszka Bitkowska, 2020. "The relationship between Business Process Management and Knowledge Management - selected aspects from a study of companies in Poland," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 16(1), pages 169-193.
    7. Ana Alvarenga & Florinda Matos & Radu Godina & João C. O. Matias, 2020. "Digital Transformation and Knowledge Management in the Public Sector," Sustainability, MDPI, vol. 12(14), pages 1-24, July.
    8. Thomas H. Davenport, 2015. "Process Management for Knowledge Work," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 17-35, Springer.
    9. Olga Sobolewska, 2020. "Knowledge-oriented business process management as a catalyst to the existence of network organizations," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 16(1), pages 107-132.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ali Zulqarnain & Muhammad Wasif & Syed Amir Iqbal, 2022. "Developing a Quality 4.0 Implementation Framework and Evaluating the Maturity Levels of Industries in Developing Countries," Sustainability, MDPI, vol. 14(18), pages 1-22, September.
    2. S. M. F. D. Syed Mustapha & Edmund Evangelista & Farhi Marir, 2023. "Towards Designing a Knowledge Sharing System for Higher Learning Institutions in the UAE Based on the Social Feature Framework," Sustainability, MDPI, vol. 15(22), pages 1-23, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Meira Levy & Irit Hadar & Itzhak Aviv, 2021. "Agile-Based Education for Teaching an Agile Requirements Engineering Methodology for Knowledge Management," Sustainability, MDPI, vol. 13(5), pages 1-21, March.
    2. Gary F. Peters & Andrea M. Romi & Juan Manuel Sanchez, 2019. "The Influence of Corporate Sustainability Officers on Performance," Journal of Business Ethics, Springer, vol. 159(4), pages 1065-1087, November.
    3. Aseem Kaul & Jiao Luo, 2018. "An economic case for CSR: The comparative efficiency of for‐profit firms in meeting consumer demand for social goods," Strategic Management Journal, Wiley Blackwell, vol. 39(6), pages 1650-1677, June.
    4. Olivier Boiral & Marie‐Christine Brotherton & Léo Rivaud & David Talbot, 2022. "Comparing the uncomparable? An investigation of car manufacturers' climate performance," Business Strategy and the Environment, Wiley Blackwell, vol. 31(5), pages 2213-2229, July.
    5. Alberto Tejero & Victor Rodriguez-Doncel & Ivan Pau, 2020. "Knowledge Graphs for Innovation Ecosystems," Papers 2001.08615, arXiv.org.
    6. Yang Gao & Stephen Satchell & Nandini Srivastava, 2020. "Styles through a convergent/divergent lens: the curious case of ESG," Journal of Asset Management, Palgrave Macmillan, vol. 21(1), pages 4-12, February.
    7. Amrou Awaysheh & Randall A. Heron & Tod Perry & Jared I. Wilson, 2020. "On the relation between corporate social responsibility and financial performance," Strategic Management Journal, Wiley Blackwell, vol. 41(6), pages 965-987, June.
    8. Kwon, He-Boong & Lee, Jooh, 2019. "Exploring the differential impact of environmental sustainability, operational efficiency, and corporate reputation on market valuation in high-tech-oriented firms," International Journal of Production Economics, Elsevier, vol. 211(C), pages 1-14.
    9. Andrea Lučić, 2020. "Measuring Sustainable Marketing Orientation—Scale Development Process," Sustainability, MDPI, vol. 12(5), pages 1-22, February.
    10. Munshi Muhammad Abdul Kader Jilani & Luo Fan & Mohammad Tazul Islam & Md. Aftab Uddin, 2020. "The Influence of Knowledge Sharing on Sustainable Performance: A Moderated Mediation Study," Sustainability, MDPI, vol. 12(3), pages 1-18, January.
    11. Alberto Cerezo-Narváez & Andrés Pastor-Fernández & Manuel Otero-Mateo & Pablo Ballesteros-Pérez, 2022. "The Influence of Knowledge on Managing Risk for the Success in Complex Construction Projects: The IPMA Approach," Sustainability, MDPI, vol. 14(15), pages 1-30, August.
    12. Homroy, Swarnodeep, 2023. "GHG emissions and firm performance: The role of CEO gender socialization," Journal of Banking & Finance, Elsevier, vol. 148(C).
    13. Helfaya, Akrum & Aboud, Ahmed & Amin, Essam, 2023. "An examination of corporate environmental goals disclosure, sustainability performance and firm value – An Egyptian evidence," Journal of International Accounting, Auditing and Taxation, Elsevier, vol. 52(C).
    14. Imen Khanchel & Naima Lassoued & Rym Gargoury, 2023. "CSR and firm value: is CSR valuable during the COVID 19 crisis in the French market?," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(2), pages 575-601, June.
    15. Husain, Shaiara & Sohag, Kazi & Wu, Yanrui, 2022. "The response of green energy and technology investment to climate policy uncertainty: An application of twin transitions strategy," Technology in Society, Elsevier, vol. 71(C).
    16. Leonardo Becchetti & Emanuele Bobbio & Federico Prizia & Lorenzo Semplici, 2022. "Going Deeper into the S of ESG: A Relational Approach to the Definition of Social Responsibility," Sustainability, MDPI, vol. 14(15), pages 1-22, August.
    17. Ruijie Jin & Xu Jiang & Helen Wei Hu, 2023. "Internal and external CSR in China: How do women independent directors matter?," Asia Pacific Journal of Management, Springer, vol. 40(1), pages 169-204, March.
    18. Gianni Betti & Costanza Consolandi & Robert G. Eccles, 2018. "The Relationship between Investor Materiality and the Sustainable Development Goals: A Methodological Framework," Sustainability, MDPI, vol. 10(7), pages 1-23, June.
    19. Centobelli, Piera & Cerchione, Roberto & Esposito, Emilio & Shashi,, 2019. "Exploration and exploitation in the development of more entrepreneurial universities: A twisting learning path model of ambidexterity," Technological Forecasting and Social Change, Elsevier, vol. 141(C), pages 172-194.
    20. Karl V. Lins & Henri Servaes & Ane Tamayo, 2017. "Social Capital, Trust, and Firm Performance: The Value of Corporate Social Responsibility during the Financial Crisis," Journal of Finance, American Finance Association, vol. 72(4), pages 1785-1824, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:20:p:11387-:d:656980. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.