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Towards Designing a Knowledge Sharing System for Higher Learning Institutions in the UAE Based on the Social Feature Framework

Author

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  • S. M. F. D. Syed Mustapha

    (College of Technological Innovation, Zayed University, Dubai P.O. Box 19282, United Arab Emirates)

  • Edmund Evangelista

    (College of Technological Innovation, Zayed University, Dubai P.O. Box 19282, United Arab Emirates)

  • Farhi Marir

    (College of Technological Innovation, Zayed University, Dubai P.O. Box 19282, United Arab Emirates)

Abstract

Numerous ICT instruments, such as communication tools, social media platforms, and collaborative software, bolster and facilitate knowledge sharing activities. Determining the vital success factors for knowledge sharing within its unique context is argued to be essential before implementing it. Therefore, it is imperative to define domain-specific critical success factors when envisioning the design of a knowledge sharing system. This research paper introduces the blueprint for an Academic Knowledge Sharing System (AKSS), rooted in an essential success framework tailored to knowledge sharing to deploy within an academic institution. In this regard, an extensive exploration of the relevant literature led to the formulation of the research hypothesis that guided the construction of a questionnaire targeting university students through the online platform Pollfish, utilizing a quantitative approach to investigate, while the data collected was analyzed using SPSS version 22. The study unveils critical factors, including encouragement, acknowledgment, a reward system, fostering a knowledge sharing culture, and leading by example, contributing to developing the knowledge sharing framework. Furthermore, the study illustrates how this framework seamlessly integrated into the design, implementation, and execution of the Academic Knowledge Sharing System (AKSS).

Suggested Citation

  • S. M. F. D. Syed Mustapha & Edmund Evangelista & Farhi Marir, 2023. "Towards Designing a Knowledge Sharing System for Higher Learning Institutions in the UAE Based on the Social Feature Framework," Sustainability, MDPI, vol. 15(22), pages 1-23, November.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:22:p:15990-:d:1281087
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    References listed on IDEAS

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    2. Amit Arora & Anshu Arora & John McIntyre, 2023. "Developing Chatbots for Cyber Security: Assessing Threats through Sentiment Analysis on Social Media," Sustainability, MDPI, vol. 15(17), pages 1-18, September.
    3. Amitabh Anand & Piera Centobelli & Roberto Cerchione, 2020. "Why should I share knowledge with others? A review-based framework on events leading to knowledge hiding," Post-Print hal-02870014, HAL.
    4. Pereira, Vijay & Mohiya, Mohamed, 2021. "Share or hide? Investigating positive and negative employee intentions and organizational support in the context of knowledge sharing and hiding," Journal of Business Research, Elsevier, vol. 129(C), pages 368-381.
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