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Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding

Author

Listed:
  • Pandey, Jatin
  • Gupta, Manish
  • Behl, Abhishek
  • Pereira, Vijay
  • Budhwar, Pawan
  • Varma, Arup
  • Hassan, Yusuf
  • Kukreja, Priyam

Abstract

The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.

Suggested Citation

  • Pandey, Jatin & Gupta, Manish & Behl, Abhishek & Pereira, Vijay & Budhwar, Pawan & Varma, Arup & Hassan, Yusuf & Kukreja, Priyam, 2021. "Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding," Journal of Business Research, Elsevier, vol. 135(C), pages 787-799.
    • Handle: RePEc:eee:jbrese:v:135:y:2021:i:c:p:787-799
    DOI: 10.1016/j.jbusres.2021.07.001
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    Cited by:

    1. Gupta, Manish & Behl, Abhishek & Pereira, Vijay & Yahiaoui, Dorra & Varma, Arup, 2023. "“From Full-Time to Part-Time”: Motivation model for the turbulence-hit knowledge workers," Journal of Business Research, Elsevier, vol. 163(C).
    2. Ma, Danni, 2023. "How does the negotiation between “me” and “we” in professional identity influence interpersonal horizontal knowledge sharing in multinational enterprises: A conceptual model," International Business Review, Elsevier, vol. 32(4).
    3. Behl, Abhishek & Jayawardena, Nirma & Ishizaka, Alessio & Gupta, Manish & Shankar, Amit, 2022. "Gamification and gigification: A multidimensional theoretical approach," Journal of Business Research, Elsevier, vol. 139(C), pages 1378-1393.
    4. Bao Cheng & Yan Peng & Ahmed Shaalan & Marwa Tourky, 2023. "The Hidden Costs of Negative Workplace Gossip: Its Effect on Targets’ Behaviors, the Mediating Role of Guanxi Closeness, and the Moderating Effect of Need for Affiliation," Journal of Business Ethics, Springer, vol. 182(1), pages 287-302, January.
    5. Zhe Zhang & Xintong Ji, 2023. "A Virtual Net Locks Me In: How and When Information and Communication Technology Use Intensity Leads to Knowledge Hiding," Journal of Business Ethics, Springer, vol. 187(3), pages 611-626, October.

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