IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxxivy2021ispecial1p851-874.html
   My bibliography  Save this article

The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking

Author

Listed:
  • Helena Bulinska-Stangrecka
  • Anna Bagienska
  • Yasangi Anuradha Iddagoda

Abstract

Purpose: The present study endeavors to concentrate on the role of perceived leadership support in fostering employee engagement. Specifically, the study considers the social media contribution in this relationship. The mediating role of social media and the links between perceived leadership support and employee engagement are also discussed. Design/methodology/approach: The investigation begins with a review of literature in the context of organizations. The data are based on a cross-sectional structured questionnaire for a cohort of 167 respondents form the Polish and Sri Lankan banking sector and was used to verify the research hypotheses. The responses were examined using mediation analysis with bootstrapping. Findings: Results from the study indicate that social media partially mediates the relationship between perceived leadership support and employee engagement. The study demonstrates the growing need for better use of social media in developing a positive perception of leadership support to build employee engagement. Implications: Implications of these findings for organizations are discussed. The study contributes to the understanding and value of how leadership perception affects organizational outcomes. Originality/value: This study provides insight into the role of social media in facilitating leadership support to enhance employee engagement.

Suggested Citation

  • Helena Bulinska-Stangrecka & Anna Bagienska & Yasangi Anuradha Iddagoda, 2021. "The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 851-874.
    • Handle: RePEc:ers:journl:v:xxiv:y:2021:i:special1:p:851-874
    as

    Download full text from publisher

    File URL: https://ersj.eu/journal/2077/download
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Susan A. Brown & Alan R. Dennis & Diana Burley & Priscilla Arling, 2013. "Knowledge sharing and knowledge management system avoidance: The role of knowledge type and the social network in bypassing an organizational knowledge management system," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 64(10), pages 2013-2023, October.
    2. Chernyak-Hai, Lily & Rabenu, Edna, 2018. "The New Era Workplace Relationships: Is Social Exchange Theory Still Relevant?," Industrial and Organizational Psychology, Cambridge University Press, vol. 11(3), pages 456-481, September.
    3. Monje Amor, Ariadna & Abeal Vázquez, José Pablo & Faíña, José Andrés, 2020. "Transformational leadership and work engagement: Exploring the mediating role of structural empowerment," European Management Journal, Elsevier, vol. 38(1), pages 169-178.
    4. Bizzi, Lorenzo, 2018. "The hidden problem of Facebook and social media at work: What if employees start searching for other jobs?," Business Horizons, Elsevier, vol. 61(1), pages 23-33.
    5. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    6. van Zoonen, Ward & Verhoeven, Joost W.M. & Vliegenthart, Rens, 2017. "Understanding the consequences of public social media use for work," European Management Journal, Elsevier, vol. 35(5), pages 595-605.
    7. Koo, Chulmo & Wati, Yulia & Jung, Jason J., 2011. "Examination of how social aspects moderate the relationship between task characteristics and usage of social communication technologies (SCTs) in organizations," International Journal of Information Management, Elsevier, vol. 31(5), pages 445-459.
    8. Susan A. Brown & Alan R. Dennis & Diana Burley & Priscilla Arling, 2013. "Knowledge sharing and knowledge management system avoidance: The role of knowledge type and the social network in bypassing an organizational knowledge management system," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(10), pages 2013-2023, October.
    9. Tsedal B. Neeley & Paul M. Leonardi, 2018. "Enacting knowledge strategy through social media: Passable trust and the paradox of nonwork interactions," Strategic Management Journal, Wiley Blackwell, vol. 39(3), pages 922-946, March.
    10. Mohammad Nisar Khattak & Roxanne Zolin & Noor Muhammad, 2020. "Linking transformational leadership and continuous improvement," Management Research Review, Emerald Group Publishing Limited, vol. 43(8), pages 931-950, January.
    11. Tiago, Maria Teresa Pinheiro Melo Borges & Veríssimo, José Manuel Cristóvão, 2014. "Digital marketing and social media: Why bother?," Business Horizons, Elsevier, vol. 57(6), pages 703-708.
    12. Elise Marescaux & Sophie de Winne & Anneleen Forrier, 2019. "Developmental HRM, employee well‐being and performance: The moderating role of developing leadership," Post-Print hal-02511137, HAL.
    13. Seung Yeop Lee & Sang Woo Lee, 2020. "Social Media Use and Job Performance in the Workplace: The Effects of Facebook and KakaoTalk Use on Job Performance in South Korea," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
    14. Yasangi Anuradha Iddagoda & Henarath H. D. N. P. Opatha, 2020. "Relationships and Mediating Effects of Employee Engagement: An Empirical Study of Managerial Employees of Sri Lankan Listed Companies," SAGE Open, , vol. 10(2), pages 21582440209, April.
    15. Guadalupe Vila-Vázquez & Carmen Castro-Casal & Dolores Álvarez-Pérez, 2020. "From LMX to Individual Creativity: Interactive Effect of Engagement and Job Complexity," IJERPH, MDPI, vol. 17(8), pages 1-18, April.
    16. Nada Al Mehrzi & Sanjay Kumar Singh, 2016. "Competing through employee engagement: a proposed framework," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(6), pages 831-843, July.
    17. Mohammad Faraz Naim & Usha Lenka, 2017. "The impact of social media and collaboration on Gen Y employees’ engagement," International Journal of Development Issues, Emerald Group Publishing Limited, vol. 16(3), pages 289-299, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    2. Sabine Kaiser & Astrid M. Richardsen & Monica Martinussen, 2021. "Burnout and Engagement at the Northernmost University in the World," SAGE Open, , vol. 11(3), pages 21582440211, July.
    3. Jolly Sahni, 2021. "Employee Engagement Among Millennial Workforce: Empirical Study on Selected Antecedents and Consequences," SAGE Open, , vol. 11(1), pages 21582440211, March.
    4. Ahmad, Farhan & Barner-Rasmussen, Wilhelm, 2019. "False foe? When and how code switching practices can support knowledge sharing in multinational corporations," Journal of International Management, Elsevier, vol. 25(3), pages 1-1.
    5. Agnieszka Izabela Baruk & Grzegorz Wesołowski, 2021. "The Effect of Using Social Media in the Modern Marketing Communication on the Shaping an External Employer’s Image," Energies, MDPI, vol. 14(14), pages 1-23, July.
    6. Sasmita Palo & Linu Charles, 2015. "Investigating Factors Affecting Knowledge Sharing Intention of Salespeople," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 40(3-4), pages 302-324, August.
    7. Martina Musteen & Ross Curran & Nuno Arroteia & Maria Ripollés & Andreu Blesa, 2018. "A Community of Practice Approach to Teaching International Entrepreneurship," Administrative Sciences, MDPI, vol. 8(4), pages 1-17, September.
    8. Shaher Falah Al-Aroud, 2018. "The Extent of Effectiveness of Accounting Knowledge in Increasing Accounting Performance of the Jordanian Industrial Public Shareholding Companies," Accounting and Finance Research, Sciedu Press, vol. 7(1), pages 1-58, February.
    9. Bao, Ping & Xiao, Zengrui & Bao, Gongmin & Noorderhaven, Niels, 2021. "Inclusive leadership and employee work engagement: A moderated mediation model," Other publications TiSEM 1e2fb1a7-2b68-4b74-ab73-d, Tilburg University, School of Economics and Management.
    10. Nory Pinela & Ruben Guevara & Mary Armijos, 2022. "Entrepreneurial Leadership, Work Engagement, and Innovative Work Behavior: The Moderating Role of Gender," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 19-40.
    11. Afriyadi Cahyadi & József Poór & Katalin Szabó, 2022. "Pursuing Consultant Performance: The Roles of Sustainable Leadership Styles, Sustainable Human Resource Management Practices, and Consultant Job Satisfaction," Sustainability, MDPI, vol. 14(7), pages 1-20, March.
    12. Nermin Kişi, 2023. "Bibliometric Analysis and Visualization of Global Research on Employee Engagement," Sustainability, MDPI, vol. 15(13), pages 1-22, June.
    13. Mader, Xana & Santos, Joana & Gonçalves, Gabriela, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    14. Serdar Çop & Victor Oluwafemi Olorunsola & Uju Violet Alola, 2021. "Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 671-682, January.
    15. Onintze Letona-Ibañez & Silvia Martinez-Rodriguez & Nuria Ortiz-Marques & Maria Carrasco & Alejandro Amillano, 2021. "Job Crafting and Work Engagement: The Mediating Role of Work Meaning," IJERPH, MDPI, vol. 18(10), pages 1-15, May.
    16. Paula van Dommelen & Jennifer K Coffeng & Hidde P van der Ploeg & Allard J van der Beek & Cécile R L Boot & Ingrid J M Hendriksen, 2016. "Objectively Measured Total and Occupational Sedentary Time in Three Work Settings," PLOS ONE, Public Library of Science, vol. 11(3), pages 1-13, March.
    17. Brittany Ryder & Tingting Zhang & Nan Hua, 2021. "The Social Media “Magic”: Virtually Engaging Visitors during COVID-19 Temporary Closures," Administrative Sciences, MDPI, vol. 11(2), pages 1-15, May.
    18. Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
    19. Viktoria Maria Baumeister & Leonie Petra Kuen & Maike Bruckes & Gerhard Schewe, 2021. "The Relationship of Work-Related ICT Use With Well-being, Incorporating the Role of Resources and Demands: A Meta-Analysis," SAGE Open, , vol. 11(4), pages 21582440211, November.
    20. Shilei Zhang & Rui Shi & Liping Yun & Xuefei Li & Yun Wang & Hongbin He & Danmin Miao, 2015. "Self-regulation and Study-Related Health Outcomes: A Structural Equation Model of Regulatory Mode Orientations, Academic Burnout and Engagement Among University Students," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 123(2), pages 585-599, September.

    More about this item

    Keywords

    Leadership; social media; employee engagement; social networks.;
    All these keywords.

    JEL classification:

    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xxiv:y:2021:i:special1:p:851-874. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.