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Knowledge sharing and knowledge management system avoidance: The role of knowledge type and the social network in bypassing an organizational knowledge management system

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  • Susan A. Brown
  • Alan R. Dennis
  • Diana Burley
  • Priscilla Arling

Abstract

Knowledge sharing is a difficult task for most organizations, and there are many reasons for this. In this article, we propose that the nature of the knowledge shared and an individual's social network influence employees to find more value in person‐to‐person knowledge sharing, which could lead them to bypass the codified knowledge provided by a knowledge management system (KMS). We surveyed employees of a workman's compensation board in Canada and used social network analysis and hierarchical linear modeling to analyze the data. The results show that knowledge complexity and knowledge teachability increased the likelihood of finding value in person‐to‐person knowledge transfer, but knowledge observability did not. Contrary to expectations, whether the knowledge was available in the KMS had no impact on the value of person‐to‐person knowledge transfer. In terms of the social network, individuals with larger networks tended to perceive more value in the person‐to‐person transfer of knowledge than those with smaller networks.

Suggested Citation

  • Susan A. Brown & Alan R. Dennis & Diana Burley & Priscilla Arling, 2013. "Knowledge sharing and knowledge management system avoidance: The role of knowledge type and the social network in bypassing an organizational knowledge management system," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(10), pages 2013-2023, October.
    • Handle: RePEc:bla:jamist:v:64:y:2013:i:10:p:2013-2023
    DOI: 10.1002/asi.22892
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    Cited by:

    1. Sasmita Palo & Linu Charles, 2015. "Investigating Factors Affecting Knowledge Sharing Intention of Salespeople," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 40(3-4), pages 302-324, August.
    2. Helena Bulinska-Stangrecka & Anna Bagienska & Yasangi Anuradha Iddagoda, 2021. "The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 851-874.
    3. Ahmad, Farhan & Barner-Rasmussen, Wilhelm, 2019. "False foe? When and how code switching practices can support knowledge sharing in multinational corporations," Journal of International Management, Elsevier, vol. 25(3), pages 1-1.
    4. Martina Musteen & Ross Curran & Nuno Arroteia & Maria Ripollés & Andreu Blesa, 2018. "A Community of Practice Approach to Teaching International Entrepreneurship," Administrative Sciences, MDPI, vol. 8(4), pages 1-17, September.
    5. Shaher Falah Al-Aroud, 2018. "The Extent of Effectiveness of Accounting Knowledge in Increasing Accounting Performance of the Jordanian Industrial Public Shareholding Companies," Accounting and Finance Research, Sciedu Press, vol. 7(1), pages 1-58, February.

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