IDEAS home Printed from https://ideas.repec.org/a/eee/techno/v98y2020ics0166497220300377.html
   My bibliography  Save this article

Disentangling satisfaction of tenants on science parks: A multiple case study in Belgium

Author

Listed:
  • Lecluyse, Laura
  • Knockaert, Mirjam

Abstract

While science parks represent one of the most important policy initiatives to stimulate firm development and growth, their contributions are still highly debated. This paper takes a novel customer-oriented approach to disentangle the contributions science parks provide to their tenants. Particularly, we qualitatively explore when and how science park tenants reach customer satisfaction and how tenants cope with low levels of satisfaction. Our study finds that reaching customer satisfaction is contingent on tenants’ expectations, perceived service quality, and pre-entry achievements. We further disentangle coping strategies used by tenants when they are confronted with low levels of satisfaction. Our study provides important theoretical contributions to the organizational sponsorship literature by adding new insights from social psychology and holds valuable practical and policy implications.

Suggested Citation

  • Lecluyse, Laura & Knockaert, Mirjam, 2020. "Disentangling satisfaction of tenants on science parks: A multiple case study in Belgium," Technovation, Elsevier, vol. 98(C).
    • Handle: RePEc:eee:techno:v:98:y:2020:i:c:s0166497220300377
    DOI: 10.1016/j.technovation.2020.102156
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0166497220300377
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.technovation.2020.102156?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Elisa Salvador, 2011. "Are science parks and incubators good “brand names” for spin-offs? The case study of Turin," The Journal of Technology Transfer, Springer, vol. 36(2), pages 203-232, April.
    2. Oliver, Richard L & DeSarbo, Wayne S, 1988. "Response Determinants in Satisfaction Judgments," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(4), pages 495-507, March.
    3. Sarfraz Mian & Wadid Lamine & Alain Fayolle, 2016. "Technology Business Incubation: An overview of the state of knowledge," Post-Print hal-02014389, HAL.
    4. Albert Link & John Scott, 2006. "U.S. University Research Parks," Journal of Productivity Analysis, Springer, vol. 25(1), pages 43-55, April.
    5. Julien Jourdan & Ilze Kivleniece, 2017. "Too Much of a Good Thing? The Dual Effect of Public Sponsorship on Organizational Performance," Post-Print hal-01488178, HAL.
    6. Vásquez-Urriago, Ángela Rocío & Barge-Gil, Andrés & Modrego Rico, Aurelia, 2016. "Science and Technology Parks and cooperation for innovation: Empirical evidence from Spain," Research Policy, Elsevier, vol. 45(1), pages 137-147.
    7. Elisa Salvador & Secondo Rolfo, 2011. "Are incubators and science parks effective for research spin-offs? Evidence from Italy," Science and Public Policy, Oxford University Press, vol. 38(3), pages 170-184, April.
    8. Phillip Phan & Donald S. Siegel & Mike Wright, 2016. "Science Parks and Incubators: Observations, Synthesis and Future Research," World Scientific Book Chapters, in: Phillip H Phan & Sarfraz A Mian & Wadid Lamine (ed.), TECHNOLOGY ENTREPRENEURSHIP AND BUSINESS INCUBATION Theory • Practice • Lessons Learned, chapter 9, pages 249-272, World Scientific Publishing Co. Pte. Ltd..
    9. Autio, Erkko & Rannikko, Heikki, 2016. "Retaining winners: Can policy boost high-growth entrepreneurship?," Research Policy, Elsevier, vol. 45(1), pages 42-55.
    10. Paul Westhead & Stephen Batstone, 1999. "Perceived benefits of a managed science park location," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 11(2), pages 129-154, April.
    11. Aleid E. Brouwer & Ilaria Mariotti & Jos N. van Ommeren, 2004. "The firm relocation decision: An empirical investigation," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 38(2), pages 335-347, June.
    12. Hu, Albert Guangzhou, 2007. "Technology parks and regional economic growth in China," Research Policy, Elsevier, vol. 36(1), pages 76-87, February.
    13. Danilo Liberati & Marco Marinucci & Giulia Martina Tanzi, 2016. "Science and technology parks in Italy: main features and analysis of their effects on the firms hosted," The Journal of Technology Transfer, Springer, vol. 41(4), pages 694-729, August.
    14. Alberto Albahari & Andrés Barge‐Gil & Salvador Pérez‐Canto & Aurelia Modrego, 2018. "The influence of science and technology park characteristics on firms' innovation results," Papers in Regional Science, Wiley Blackwell, vol. 97(2), pages 253-279, June.
    15. William R. Meek & Matthew S. Wood, 2016. "Navigating a Sea of Change: Identity Misalignment and Adaptation in Academic Entrepreneurship," Entrepreneurship Theory and Practice, , vol. 40(5), pages 1093-1120, September.
    16. Link, Albert N. & Scott, John T., 2003. "U.S. science parks: the diffusion of an innovation and its effects on the academic missions of universities," International Journal of Industrial Organization, Elsevier, vol. 21(9), pages 1323-1356, November.
    17. Daniel Erian Armanios & Charles E. Eesley & Jizhen Li & Kathleen M. Eisenhardt, 2017. "How entrepreneurs leverage institutional intermediaries in emerging economies to acquire public resources," Strategic Management Journal, Wiley Blackwell, vol. 38(7), pages 1373-1390, July.
    18. Richard Ferguson & Christer Olofsson, 2004. "Science Parks and the Development of NTBFs-- Location, Survival and Growth," The Journal of Technology Transfer, Springer, vol. 29(1), pages 5-17, January.
    19. Su-Ann Mae Phillips & Henry Wai-chung Yeung, 2003. "A Place for R&D? The Singapore Science Park," Urban Studies, Urban Studies Journal Limited, vol. 40(4), pages 707-732, April.
    20. Sarfraz Mian & Wadid Lamine & Alain Fayolle, 2016. "Technology Business Incubation : An overview of the state of knowledge," Post-Print hal-02313371, HAL.
    21. Shaker A. Zahra & Lance R. Newey, 2009. "Maximizing the Impact of Organization Science: Theory‐Building at the Intersection of Disciplines and/or Fields," Journal of Management Studies, Wiley Blackwell, vol. 46(6), pages 1059-1075, September.
    22. Elien Vandenbroucke & Mirjam Knockaert & Deniz Ucbasaran, 2016. "Outside Board Human Capital and Early Stage High–Tech Firm Performance," Entrepreneurship Theory and Practice, , vol. 40(4), pages 759-779, July.
    23. Robert Bennett & Paul Robson, 2000. "The Small Business Service: Business Support, Use, Fees And Satisfaction: Econometric Estimates," Working Papers wp181, Centre for Business Research, University of Cambridge.
    24. Yonghua Zou & Wanxia Zhao, 2014. "Anatomy of Tsinghua University Science Park in China: institutional evolution and assessment," The Journal of Technology Transfer, Springer, vol. 39(5), pages 663-674, October.
    25. Jouke van Dijk & Piet H. Pellenbarg, 2000. "Firm relocation decisions in The Netherlands: An ordered logit approach," Papers in Regional Science, Springer;Regional Science Association International, vol. 79(2), pages 191-219.
    26. Markman, Gideon D. & Phan, Phillip H. & Balkin, David B. & Gianiodis, Peter T., 2005. "Entrepreneurship and university-based technology transfer," Journal of Business Venturing, Elsevier, vol. 20(2), pages 241-263, March.
    27. Good, Matthew & Knockaert, Mirjam & Soppe, Birthe & Wright, Mike, 2019. "The technology transfer ecosystem in academia. An organizational design perspective," Technovation, Elsevier, vol. 82, pages 35-50.
    28. Mian, Sarfraz & Lamine, Wadid & Fayolle, Alain, 2016. "Technology Business Incubation: An overview of the state of knowledge," Technovation, Elsevier, vol. 50, pages 1-12.
    29. Laura Lecluyse & Mirjam Knockaert & André Spithoven, 2019. "The contribution of science parks: a literature review and future research agenda," The Journal of Technology Transfer, Springer, vol. 44(2), pages 559-595, April.
    30. Tina C. Ambos & Julian Birkinshaw, 2010. "How Do New Ventures Evolve? An Inductive Study of Archetype Changes in Science-Based Ventures," Organization Science, INFORMS, vol. 21(6), pages 1125-1140, December.
    31. Erin I. Castellas & Wendy Stubbs & Véronique Ambrosini, 2019. "Responding to Value Pluralism in Hybrid Organizations," Journal of Business Ethics, Springer, vol. 159(3), pages 635-650, October.
    32. Newbery, Robert & Lean, Jonathan & Moizer, Jonathan & Haddoud, Mohamed, 2018. "Entrepreneurial identity formation during the initial entrepreneurial experience: The influence of simulation feedback and existing identity," Journal of Business Research, Elsevier, vol. 85(C), pages 51-59.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alberto Albahari & Andrés Barge-Gil & Salvador Pérez-Canto & Paolo Landoni, 2023. "The effect of science and technology parks on tenant firms: a literature review," The Journal of Technology Transfer, Springer, vol. 48(4), pages 1489-1531, August.
    2. Pu, Shuyi & Lam, Jasmine Siu Lee, 2023. "The benefits of blockchain for digital certificates: A multiple case study analysis," Technology in Society, Elsevier, vol. 72(C).
    3. Taiane Quaresma Leite & André Luis Silva & Joaquim Ramos Silva & Sérgio Evangelista Silva, 2023. "A Multilevel Analysis of the Interaction Between Science Parks and External Agents: a Study in Brazil and Portugal," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(2), pages 1790-1829, June.
    4. Hülya Ünlü & Serdal Temel & Kristel Miller, 2023. "Understanding the drivers of patent performance of University Science Parks in Turkey," The Journal of Technology Transfer, Springer, vol. 48(3), pages 842-872, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Laura Lecluyse & Mirjam Knockaert & André Spithoven, 2019. "The contribution of science parks: a literature review and future research agenda," The Journal of Technology Transfer, Springer, vol. 44(2), pages 559-595, April.
    2. Alberto Albahari & Andrés Barge-Gil & Salvador Pérez-Canto & Paolo Landoni, 2023. "The effect of science and technology parks on tenant firms: a literature review," The Journal of Technology Transfer, Springer, vol. 48(4), pages 1489-1531, August.
    3. T. Theeranattapong & D. Pickernell & C. Simms, 2021. "Systematic literature review paper: the regional innovation system-university-science park nexus," The Journal of Technology Transfer, Springer, vol. 46(6), pages 2017-2050, December.
    4. Ng, Wei Keat Benny & Appel-Meulenbroek, Rianne & Cloodt, Myriam & Arentze, Theo, 2022. "Exploring science park location choice: A stated choice experiment among Dutch technology-based firms," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    5. Laspia, Alessandro & Sansone, Giuliano & Landoni, Paolo & Racanelli, Domenico & Bartezzaghi, Emilio, 2021. "The organization of innovation services in science and technology parks: Evidence from a multi-case study analysis in Europe," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    6. Kelsi G. Hobbs & Albert N. Link & John T. Scott, 2017. "Science and technology parks: an annotated and analytical literature review," The Journal of Technology Transfer, Springer, vol. 42(4), pages 957-976, August.
    7. Lukeš, Martin & Longo, Maria Cristina & Zouhar, Jan, 2019. "Do business incubators really enhance entrepreneurial growth? Evidence from a large sample of innovative Italian start-ups," Technovation, Elsevier, vol. 82, pages 25-34.
    8. Good, Matthew & Knockaert, Mirjam & Soppe, Birthe & Wright, Mike, 2019. "The technology transfer ecosystem in academia. An organizational design perspective," Technovation, Elsevier, vol. 82, pages 35-50.
    9. Li Xiao & David North, 2017. "The graduation performance of technology business incubators in China’s three tier cities: the role of incubator funding, technical support, and entrepreneurial mentoring," The Journal of Technology Transfer, Springer, vol. 42(3), pages 615-634, June.
    10. Brian J. Bergman & Jeffery S. McMullen, 2022. "Helping Entrepreneurs Help Themselves: A Review and Relational Research Agenda on Entrepreneurial Support Organizations," Entrepreneurship Theory and Practice, , vol. 46(3), pages 688-728, May.
    11. Ng, Wei Keat Benny & Appel-Meulenbroek, Rianne & Cloodt, Myriam & Arentze, Theo, 2021. "Perceptual measures of science parks: Tenant firms’ associations between science park attributes and benefits," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    12. Vidit Mohan & Rohan Chinchwadkar, 2022. "Technology Business Incubation: A Literature Review and Gaps," International Journal of Global Business and Competitiveness, Springer, vol. 17(1), pages 53-63, June.
    13. Laura Lecluyse & Mirjam Knockaert & Annelore Huyghe, 2023. "It is not because it is offered that it is used: an investigation into firm-level determinants of use intensity of buffering services in science parks," Small Business Economics, Springer, vol. 61(1), pages 85-104, June.
    14. Margarida Madaleno & Max Nathan & Henry Overman & Sevrin Waights, 2022. "Incubators, accelerators and urban economic development," Urban Studies, Urban Studies Journal Limited, vol. 59(2), pages 281-300, February.
    15. Fernando Ubeda & Marta Ortiz-de-Urbina-Criado & Eva-María Mora-Valentín, 2019. "Do firms located in science and technology parks enhance innovation performance? The effect of absorptive capacity," The Journal of Technology Transfer, Springer, vol. 44(1), pages 21-48, February.
    16. Eduardo Cadorin & Magnus Klofsten & Hans Löfsten, 2021. "Science Parks, talent attraction and stakeholder involvement: an international study," The Journal of Technology Transfer, Springer, vol. 46(1), pages 1-28, February.
    17. Isabel Diez-Vial & Angeles Montoro-Sanchez, 2017. "Research evolution in science parks and incubators: foundations and new trends," Scientometrics, Springer;Akadémiai Kiadó, vol. 110(3), pages 1243-1272, March.
    18. Marisa Ramírez-Alesón & Marta Fernández-Olmos, 2018. "Unravelling the effects of Science Parks on the innovation performance of NTBFs," The Journal of Technology Transfer, Springer, vol. 43(2), pages 482-505, April.
    19. Del Sarto, Nicola & Isabelle, Diane A. & Di Minin, Alberto, 2020. "The role of accelerators in firm survival: An fsQCA analysis of Italian startups," Technovation, Elsevier, vol. 90.
    20. Alberto Albahari & Magnus Klofsten & Juan Carlos Rubio-Romero, 2019. "Science and Technology Parks: a study of value creation for park tenants," The Journal of Technology Transfer, Springer, vol. 44(4), pages 1256-1272, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:techno:v:98:y:2020:i:c:s0166497220300377. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/01664972 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.