IDEAS home Printed from https://ideas.repec.org/a/eee/juipol/v53y2018icp38-48.html
   My bibliography  Save this article

A multi-criteria decision analysis method for regulatory evaluation of electricity distribution service quality

Author

Listed:
  • Barbosa, Ailson de Souza
  • Shayani, Rafael Amaral
  • Oliveira, Marco Aurélio Gonçalves de

Abstract

This study aims to evaluate the performance of electricity distribution utilities with the use of a single global index based on a Multi-Criteria Decision Analysis (MCDA) method. The proposed approach allows the ranking of service quality according to three dimensions: supply continuity, voltage conformity and customer satisfaction. The challenge of aggregating various indicators into a single global index was overcome with the Analytic Hierarchy Process (AHP) and Preference Ranking Organization Method for Enrichment Evaluations (PROMETHEE) methods. This ranking facilitates regulatory assessment of the distributors' performance, and thus improves the quality of services offered by utilities.

Suggested Citation

  • Barbosa, Ailson de Souza & Shayani, Rafael Amaral & Oliveira, Marco Aurélio Gonçalves de, 2018. "A multi-criteria decision analysis method for regulatory evaluation of electricity distribution service quality," Utilities Policy, Elsevier, vol. 53(C), pages 38-48.
    • Handle: RePEc:eee:juipol:v:53:y:2018:i:c:p:38-48
    DOI: 10.1016/j.jup.2018.06.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0957178718300560
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jup.2018.06.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bertrand Mareschal & Jean Pierre Brans, 1994. "PROMCALC & GAIA: a new decision support system for multicriteria decision aid," ULB Institutional Repository 2013/9349, ULB -- Universite Libre de Bruxelles.
    2. Ajodhia, Virendra & Lo Schiavo, Luca & Malaman, Roberto, 2006. "Quality regulation of electricity distribution in Italy: an evaluation study," Energy Policy, Elsevier, vol. 34(13), pages 1478-1486, September.
    3. Pinto, F.S. & Costa, A.S. & Figueira, J.R. & Marques, R.C., 2017. "The quality of service: An overall performance assessment for water utilities," Omega, Elsevier, vol. 69(C), pages 115-125.
    4. Joskow Paul L., 2008. "Incentive Regulation and Its Application to Electricity Networks," Review of Network Economics, De Gruyter, vol. 7(4), pages 1-14, December.
    5. Michael G. Pollitt, 2008. "The Future of Electricity (and Gas) Regulation," Working Papers EPRG 0811, Energy Policy Research Group, Cambridge Judge Business School, University of Cambridge.
    6. Michael G. Pollitt, 2008. "The Future of Electricity (and Gas) Regulation in a Low-carbon Policy World," The Energy Journal, International Association for Energy Economics, vol. 0(Special I), pages 63-94.
    7. Ishizaka, Alessio & Siraj, Sajid, 2018. "Are multi-criteria decision-making tools useful? An experimental comparative study of three methods," European Journal of Operational Research, Elsevier, vol. 264(2), pages 462-471.
    8. Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
    9. Anna Ter-Martirosyan & John Kwoka, 2010. "Incentive regulation, service quality, and standards in U.S. electricity distribution," Journal of Regulatory Economics, Springer, vol. 38(3), pages 258-273, December.
    10. Diaz-Balteiro, L & González-Pachón, J. & Romero, C., 2017. "Measuring systems sustainability with multi-criteria methods: A critical review," European Journal of Operational Research, Elsevier, vol. 258(2), pages 607-616.
    11. Behzadian, Majid & Kazemzadeh, R.B. & Albadvi, A. & Aghdasi, M., 2010. "PROMETHEE: A comprehensive literature review on methodologies and applications," European Journal of Operational Research, Elsevier, vol. 200(1), pages 198-215, January.
    12. Marques, Rui Cunha & Pinto, Francisco Silva, 2018. "How to watch the watchmen? The role and measurement of regulatory governance," Utilities Policy, Elsevier, vol. 51(C), pages 73-81.
    13. Gwo-Hshiung, Tzeng & Tzay-an, Shiau & Chien-Yuan, Lin, 1992. "Application of multicriteria decision making to the evaluation of new energy system development in Taiwan," Energy, Elsevier, vol. 17(10), pages 983-992.
    14. Cossent, Rafael & Gómez, Tomás & Frías, Pablo, 2009. "Towards a future with large penetration of distributed generation: Is the current regulation of electricity distribution ready? Regulatory recommendations under a European perspective," Energy Policy, Elsevier, vol. 37(3), pages 1145-1155, March.
    15. Giannakis, Dimitrios & Jamasb, Tooraj & Pollitt, Michael, 2005. "Benchmarking and incentive regulation of quality of service: an application to the UK electricity distribution networks," Energy Policy, Elsevier, vol. 33(17), pages 2256-2271, November.
    16. Fumagalli, Elena & Garrone, Paola & Grilli, Luca, 2007. "Service quality in the electricity industry: The role of privatization and managerial behavior," Energy Policy, Elsevier, vol. 35(12), pages 6212-6224, December.
    17. David Sappington, 2005. "Regulating Service Quality: A Survey," Journal of Regulatory Economics, Springer, vol. 27(2), pages 123-154, November.
    18. Bertrand Mareschal & Jean Pierre Brans & Philippe Vincke, 1986. "How to select and how to rank projects: the Prométhée method," ULB Institutional Repository 2013/9307, ULB -- Universite Libre de Bruxelles.
    19. Ajodhia, Virendra & Hakvoort, Rudi, 2005. "Economic regulation of quality in electricity distribution networks," Utilities Policy, Elsevier, vol. 13(3), pages 211-221, September.
    20. Brans, J. P. & Vincke, Ph. & Mareschal, B., 1986. "How to select and how to rank projects: The method," European Journal of Operational Research, Elsevier, vol. 24(2), pages 228-238, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alfredo Višković & Vladimir Franki & Angela Bašić-Šiško, 2022. "City-Level Transition to Low-Carbon Economy," Energies, MDPI, vol. 15(5), pages 1-24, February.
    2. Thiago Eliandro de Oliveira Gomes & André Ross Borniatti & Vinícius Jacques Garcia & Laura Lisiane Callai dos Santos & Nelson Knak Neto & Rui Anderson Ferrarezi Garcia, 2023. "Clustering Electrical Customers with Source Power and Aggregation Constraints: A Reliability-Based Approach in Power Distribution Systems," Energies, MDPI, vol. 16(5), pages 1-20, March.
    3. Franki, Vladimir & Višković, Alfredo, 2021. "Multi-criteria decision support: A case study of Southeast Europe power systems," Utilities Policy, Elsevier, vol. 73(C).
    4. Zhang, Lihui & Zhao, Zhenli & Yang, Meng & Li, Songrui, 2020. "A multi-criteria decision method for performance evaluation of public charging service quality," Energy, Elsevier, vol. 195(C).
    5. de Mendonça, Mário Jorge Cardoso & Pereira, Amaro Olimpio & Bellido, Marlon Max H. & Medrano, Luis Alberto & Pessanha, José Francisco Moreira, 2023. "Service quality performance indicators for electricity distribution in Brazil," Utilities Policy, Elsevier, vol. 80(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fontana, Veronika & Ebner, Manuel & Schirpke, Uta & Ohndorf, Markus & Pritsch, Hanna & Tappeiner, Ulrike & Kurmayer, Rainer, 2023. "An integrative approach to evaluate ecosystem services of mountain lakes using multi-criteria decision analysis," Ecological Economics, Elsevier, vol. 204(PA).
    2. Saastamoinen, Antti & Kuosmanen, Timo, 2016. "Quality frontier of electricity distribution: Supply security, best practices, and underground cabling in Finland," Energy Economics, Elsevier, vol. 53(C), pages 281-292.
    3. Yuan, Peng & Pu, Yuran & Liu, Chang, 2021. "Improving electricity supply reliability in China: Cost and incentive regulation," Energy, Elsevier, vol. 237(C).
    4. Nykamp, Stefan & Andor, Mark & Hurink, Johann L., 2012. "‘Standard’ incentive regulation hinders the integration of renewable energy generation," Energy Policy, Elsevier, vol. 47(C), pages 222-237.
    5. Manuel Casal-Guisande & Alberto Comesaña-Campos & Alejandro Pereira & José-Benito Bouza-Rodríguez & Jorge Cerqueiro-Pequeño, 2022. "A Decision-Making Methodology Based on Expert Systems Applied to Machining Tools Condition Monitoring," Mathematics, MDPI, vol. 10(3), pages 1-30, February.
    6. Rahimdel, Mohammad Javad & Noferesti, Hossein, 2020. "Investment preferences of Iran's mineral extraction sector with a focus on the productivity of the energy consumption, water and labor force," Resources Policy, Elsevier, vol. 67(C).
    7. Nepal, Rabindra & Jamasb, Tooraj, 2015. "Incentive regulation and utility benchmarking for electricity network security," Economic Analysis and Policy, Elsevier, vol. 48(C), pages 117-127.
    8. Tahvanainen, Kaisa & Honkapuro, Samuli & Partanen, Jarmo & Viljainen, Satu, 2012. "Experiences of modern rate of return regulation in Finland," Utilities Policy, Elsevier, vol. 21(C), pages 32-39.
    9. Mohammad Nikoo & Nafise Khorramshokouh & Shahryar Monghasemi, 2015. "Optimal Design of Detention Rockfill Dams Using a Simulation-Based Optimization Approach with Mixed Sediment in the Flow," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 29(15), pages 5469-5488, December.
    10. Ovaere, Marten, 2023. "Cost-efficiency and quality regulation of energy network utilities," Energy Economics, Elsevier, vol. 120(C).
    11. Kubińska, Elżbieta & Adamczyk-Kowalczuk, Magdalena & Andrzejewski, Mariusz & Rozakis, Stelios, 2022. "Incorporating the status quo effect into the decision making process: The case of municipal companies merger," Socio-Economic Planning Sciences, Elsevier, vol. 84(C).
    12. Kokaraki, Nikoleta & Hopfe, Christina J. & Robinson, Elaine & Nikolaidou, Elli, 2019. "Testing the reliability of deterministic multi-criteria decision-making methods using building performance simulation," Renewable and Sustainable Energy Reviews, Elsevier, vol. 112(C), pages 991-1007.
    13. Roman Vavrek, 2019. "Evaluation of the Impact of Selected Weighting Methods on the Results of the TOPSIS Technique," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(06), pages 1821-1843, November.
    14. R. Pelissari & M. C. Oliveira & S. Ben Amor & A. Kandakoglu & A. L. Helleno, 2020. "SMAA methods and their applications: a literature review and future research directions," Annals of Operations Research, Springer, vol. 293(2), pages 433-493, October.
    15. Çelen, Aydın & Yalçın, Neşe, 2012. "Performance assessment of Turkish electricity distribution utilities: An application of combined FAHP/TOPSIS/DEA methodology to incorporate quality of service," Utilities Policy, Elsevier, vol. 23(C), pages 59-71.
    16. Ateekh Ur Rehman & Syed Hammad Mian & Usama Umer & Yusuf Siraj Usmani, 2019. "Strategic Outcome Using Fuzzy-AHP-Based Decision Approach for Sustainable Manufacturing," Sustainability, MDPI, vol. 11(21), pages 1-22, October.
    17. Batubara, Marwan & Purwanto, Widodo Wahyu & Fauzi, Akhmad, 2016. "Proposing a decision-making process for the development of sustainable oil and gas resources using the petroleum fund: A case study of the East Natuna gas field," Resources Policy, Elsevier, vol. 49(C), pages 372-384.
    18. Govindan, Kannan & Kadziński, Miłosz & Sivakumar, R., 2017. "Application of a novel PROMETHEE-based method for construction of a group compromise ranking to prioritization of green suppliers in food supply chain," Omega, Elsevier, vol. 71(C), pages 129-145.
    19. Castro, Rui & Faias, Sérgio & Esteves, Jorge, 2016. "The cost of electricity interruptions in Portugal: Valuing lost load by applying the production-function approach," Utilities Policy, Elsevier, vol. 40(C), pages 48-57.
    20. Mirza, Faisal Mehmood & Mushtaq, Iqra, 2022. "Estimating the marginal cost of improving services quality in electricity distribution utilities of Pakistan," Energy Policy, Elsevier, vol. 167(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:juipol:v:53:y:2018:i:c:p:38-48. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.sciencedirect.com/journal/utilities-policy .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.