IDEAS home Printed from https://ideas.repec.org/a/eee/jomega/v53y2015icp104-114.html
   My bibliography  Save this article

Benchmarking of maintenance and outage repair in an electricity distribution company using the value-based DEA method

Author

Listed:
  • Gouveia, M.C.
  • Dias, L.C.
  • Antunes, C.H.
  • Boucinha, J.
  • Inácio, C.F.

Abstract

Benchmarking of electricity distribution utilities has been widely used as a means to contribute for the adoption or reinforcement of enhanced competitiveness and innovation practices to optimize costs, increase customer satisfaction, improve corporate image and maximize profits. The purpose of this paper is to present a benchmarking study for the maintenance and outage repair activity carried out by a Portuguese electricity distribution company, EDP Distribuição (EDP-D), using the value-based DEA method, which builds on links between data envelopment analysis (DEA) and multiple criteria decision analysis (MCDA). This study illustrates the impact of the incorporation of managerial preferences in the classification and ranking of 40 network areas served by EDP-D, confronting the results with a previous study based on a BCC DEA model. In order to deal with the underlying uncertainty, the value-based DEA method for performance evaluation is adapted to include the concept of super-efficiency. Besides identifying best practices, sources of inefficiency, gaps relatively to best practices and opportunities for improvement, this analysis supports the introduction of corrective measures and informs decisions about future goals.

Suggested Citation

  • Gouveia, M.C. & Dias, L.C. & Antunes, C.H. & Boucinha, J. & Inácio, C.F., 2015. "Benchmarking of maintenance and outage repair in an electricity distribution company using the value-based DEA method," Omega, Elsevier, vol. 53(C), pages 104-114.
    • Handle: RePEc:eee:jomega:v:53:y:2015:i:c:p:104-114
    DOI: 10.1016/j.omega.2014.12.003
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0305048314001583
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.omega.2014.12.003?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Amado, Carla A.F. & Santos, Sérgio P. & Marques, Pedro M., 2012. "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment," Omega, Elsevier, vol. 40(3), pages 390-403.
    2. Per Andersen & Niels Christian Petersen, 1993. "A Procedure for Ranking Efficient Units in Data Envelopment Analysis," Management Science, INFORMS, vol. 39(10), pages 1261-1264, October.
    3. Bagdadioglu, Necmiddin & Waddams Price, Catherine M. & Weyman-Jones, Thomas G., 1996. "Efficiency and ownership in electricity distribution: A non-parametric model of the Turkish experience," Energy Economics, Elsevier, vol. 18(1-2), pages 1-23, April.
    4. D Bouyssou, 1999. "Using DEA as a tool for MCDM: some remarks," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 50(9), pages 974-978, September.
    5. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    6. M C Gouveia & L C Dias & C H Antunes, 2008. "Additive DEA based on MCDA with imprecise information," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(1), pages 54-63, January.
    7. R. Allen & A. Athanassopoulos & R.G. Dyson & E. Thanassoulis, 1997. "Weights restrictions and value judgements in Data Envelopment Analysis: Evolution, development and future directions," Annals of Operations Research, Springer, vol. 73(0), pages 13-34, October.
    8. Haney, Aoife Brophy & Pollitt, Michael G., 2009. "Efficiency analysis of energy networks: An international survey of regulators," Energy Policy, Elsevier, vol. 37(12), pages 5814-5830, December.
    9. Joe Zhu, 2014. "Data Envelopment Analysis," International Series in Operations Research & Management Science, in: Quantitative Models for Performance Evaluation and Benchmarking, edition 3, chapter 1, pages 1-9, Springer.
    10. Cook, Wade D. & Tone, Kaoru & Zhu, Joe, 2014. "Data envelopment analysis: Prior to choosing a model," Omega, Elsevier, vol. 44(C), pages 1-4.
    11. Amado, Carla A.F. & Santos, Sérgio P. & Sequeira, João F.C., 2013. "Using Data Envelopment Analysis to support the design of process improvement interventions in electricity distribution," European Journal of Operational Research, Elsevier, vol. 228(1), pages 226-235.
    12. Charnes, A. & Cooper, W. W. & Golany, B. & Seiford, L. & Stutz, J., 1985. "Foundations of data envelopment analysis for Pareto-Koopmans efficient empirical production functions," Journal of Econometrics, Elsevier, vol. 30(1-2), pages 91-107.
    13. M C Gouveia & L C Dias & C H Antunes, 2013. "Super-efficiency and stability intervals in additive DEA," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(1), pages 86-96, January.
    14. Jamasb, T. & Pollitt, M., 2000. "Benchmarking and regulation: international electricity experience," Utilities Policy, Elsevier, vol. 9(3), pages 107-130, September.
    15. P N de Almeida & L C Dias, 2012. "Value-based DEA models: application-driven developments," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 63(1), pages 16-27, January.
    16. Ali, Agha Iqbal & Lerme, Catherine S. & Seiford, Lawrence M., 1995. "Components of efficiency evaluation in data envelopment analysis," European Journal of Operational Research, Elsevier, vol. 80(3), pages 462-473, February.
    17. Merja Halme & Tarja Joro & Pekka Korhonen & Seppo Salo & Jyrki Wallenius, 1999. "A Value Efficiency Approach to Incorporating Preference Information in Data Envelopment Analysis," Management Science, INFORMS, vol. 45(1), pages 103-115, January.
    18. S P Santos & C A F Amado & J R Rosado, 2011. "Formative evaluation of electricity distribution utilities using data envelopment analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(7), pages 1298-1319, July.
    19. Murat Köksalan & Ceren Tuncer, 2009. "A Dea-Based Approach To Ranking Multi-Criteria Alternatives," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 8(01), pages 29-54.
    20. Thanassoulis, E. & Dyson, R. G., 1992. "Estimating preferred target input-output levels using data envelopment analysis," European Journal of Operational Research, Elsevier, vol. 56(1), pages 80-97, January.
    21. Yao Chen, 2005. "On Preference Structure In Data Envelopment Analysis," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 4(03), pages 411-431.
    22. R G Dyson & E A Shale, 2010. "Data envelopment analysis, operational research and uncertainty," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(1), pages 25-34, January.
    23. Necmiddin Bagdadioglu & Catherine Waddams Price & Thomas Weyman-Jones, 2007. "Measuring Potential Gains from Mergers among Electricity Distribution Companies in Turkey using a Non-Parametric Model," The Energy Journal, International Association for Energy Economics, vol. 0(Number 2), pages 83-110.
    24. David E. Bell, 1982. "Regret in Decision Making under Uncertainty," Operations Research, INFORMS, vol. 30(5), pages 961-981, October.
    25. Thomas WEYMAN-JONES & Júlia Mendonça BOUCINHA & Catarina Féteira INÁCIO, 2010. "Quality of Supply and Efficiency: An Analysis of Portuguese Electricity Distribution Networks," Sosyoekonomi Journal, Sosyoekonomi Society, issue 2010-EN.
    26. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    27. Avkiran, Necmi K. & Morita, Hiroshi, 2010. "Benchmarking firm performance from a multiple-stakeholder perspective with an application to Chinese banking," Omega, Elsevier, vol. 38(6), pages 501-508, December.
    28. L C Dias & J N Clímaco, 2000. "Additive aggregation with variable interdependent parameters: the VIP analysis software," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 51(9), pages 1070-1082, September.
    29. Fare, Rolf & Grosskopf, Shawna & Logan, James, 1983. "The relative efficiency of Illinois electric utilities," Resources and Energy, Elsevier, vol. 5(4), pages 349-367, December.
    30. Jamasb, Tooraj & Pollitt, Michael, 2003. "International benchmarking and regulation: an application to European electricity distribution utilities," Energy Policy, Elsevier, vol. 31(15), pages 1609-1622, December.
    31. Thomas Weyman-Jones & Júlia Boucinha & Catarina Feteira Inácio, 2008. "Efficiency Analysis Of Maintenance And Outage Repair In Electricity Distribution," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(1), pages 89-110.
    32. Zhimin Huang & Susan X. Li & Joe Zhu, 2005. "A Special Issue On "Data Envelopment Analysis: Theories And Applications" In Honor Of William W. Cooper," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 4(03), pages 311-316.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Henriques, C.O. & Gouveia, C.M. & Tenente, M. & da Silva, P.P., 2022. "Employing Value-Based DEA in the eco-efficiency assessment of the electricity sector," Economic Analysis and Policy, Elsevier, vol. 73(C), pages 826-844.
    2. Henriques, C.O. & Gouveia, M.C., 2022. "Assessing the impact of COVID-19 on the efficiency of Portuguese state-owned enterprise hospitals," Socio-Economic Planning Sciences, Elsevier, vol. 84(C).
    3. Sueyoshi, Toshiyuki & Yuan, Yan & Goto, Mika, 2017. "A literature study for DEA applied to energy and environment," Energy Economics, Elsevier, vol. 62(C), pages 104-124.
    4. Pavala Malar Kannan & Govindan Marthandan & Rathimala Kannan, 2021. "Modelling Efficiency of Electric Utilities Using Three Stage Virtual Frontier Data Envelopment Analysis with Variable Selection by Loads Method," Energies, MDPI, vol. 14(12), pages 1-21, June.
    5. Cayir Ervural, Beyzanur & Zaim, Selim & Delen, Dursun, 2018. "A two-stage analytical approach to assess sustainable energy efficiency," Energy, Elsevier, vol. 164(C), pages 822-836.
    6. Ikram, Majid & Rafique, Muhammad Zahid & Mohammed, Kamel Si & Waheed, Rida & Ferraz, Diogo, 2023. "Efficient resource utilization of the electricity distribution sector using nonparametric data envelopment analysis and influential factors," Utilities Policy, Elsevier, vol. 82(C).
    7. Henriques, C.O. & Chavez, J.M. & Gouveia, M.C. & Marcenaro-Gutierrez, O.D., 2022. "Efficiency of secondary schools in Ecuador: A value based DEA approach," Socio-Economic Planning Sciences, Elsevier, vol. 82(PA).
    8. Dias, Luis C. & Antunes, Carlos Henggeler & Dantas, Guilherme & de Castro, Nivalde & Zamboni, Lucca, 2018. "A multi-criteria approach to sort and rank policies based on Delphi qualitative assessments and ELECTRE TRI: The case of smart grids in Brazil," Omega, Elsevier, vol. 76(C), pages 100-111.
    9. Ramón, Nuria & Ruiz, José L. & Sirvent, Inmaculada, 2020. "Cross-benchmarking for performance evaluation: Looking across best practices of different peer groups using DEA," Omega, Elsevier, vol. 92(C).
    10. Gouveia, M.C. & Henriques, C.O. & Dias, L.C., 2023. "Eco-efficiency changes of the electricity and gas sectors across 28 European countries: A value-based data envelopment analysis productivity approach," Socio-Economic Planning Sciences, Elsevier, vol. 87(PB).
    11. Kadziński, Miłosz & Labijak, Anna & Napieraj, Małgorzata, 2017. "Integrated framework for robustness analysis using ratio-based efficiency model with application to evaluation of Polish airports," Omega, Elsevier, vol. 67(C), pages 1-18.
    12. M. C. Gouveia & L. C. Dias & C. H. Antunes & M. A. Mota & E. M. Duarte & E. M. Tenreiro, 2016. "An application of value-based DEA to identify the best practices in primary health care," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 38(3), pages 743-767, July.
    13. Maria Elisabete Duarte Neves & Maria Do Castelo Gouveia & Catarina Alexandra Neves Proença, 2020. "European Bank’s Performance and Efficiency," JRFM, MDPI, vol. 13(4), pages 1-17, April.
    14. Lynes, Melissa & Featherstone, Allen, 2015. "Economic Efficiency of Utility Plants Under Renewable Energy Policy," 2015 AAEA & WAEA Joint Annual Meeting, July 26-28, San Francisco, California 205674, Agricultural and Applied Economics Association.
    15. Gouveia, M.C. & Henriques, C.O. & Costa, P., 2021. "Evaluating the efficiency of structural funds: An application in the competitiveness of SMEs across different EU beneficiary regions," Omega, Elsevier, vol. 101(C).
    16. Jaime Sánchez-Ortiz & Teresa García-Valderrama & Vanessa Rodríguez-Cornejo & Yolanda Giner-Manso, 2020. "The effects of environmental regulation on the efficiency of distribution electricity companies in Spain," Energy & Environment, , vol. 31(1), pages 3-20, February.
    17. Petridis, Konstantinos & Ünsal, Mehmet Güray & Dey, Prasanta Kumar & Örkcü, H. Hasan, 2019. "A novel network data envelopment analysis model for performance measurement of Turkish electric distribution companies," Energy, Elsevier, vol. 174(C), pages 985-998.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gouveia, M.C. & Henriques, C.O. & Costa, P., 2021. "Evaluating the efficiency of structural funds: An application in the competitiveness of SMEs across different EU beneficiary regions," Omega, Elsevier, vol. 101(C).
    2. Catarina Alexandra Neves Proença & Maria Elisabete Duarte Neves & Maria Castelo Baptista Gouveia & Mara Teresa Silva Madaleno, 2023. "Technological, healthcare and consumer funds efficiency: influence of COVID-19," Operational Research, Springer, vol. 23(2), pages 1-42, June.
    3. M. C. Gouveia & L. C. Dias & C. H. Antunes & M. A. Mota & E. M. Duarte & E. M. Tenreiro, 2016. "An application of value-based DEA to identify the best practices in primary health care," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 38(3), pages 743-767, July.
    4. Santos, Sérgio P. & Belton, Valerie & Howick, Susan & Pilkington, Martin, 2018. "Measuring organisational performance using a mix of OR methods," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 18-30.
    5. Henriques, C.O. & Chavez, J.M. & Gouveia, M.C. & Marcenaro-Gutierrez, O.D., 2022. "Efficiency of secondary schools in Ecuador: A value based DEA approach," Socio-Economic Planning Sciences, Elsevier, vol. 82(PA).
    6. S P Santos & C A F Amado & J R Rosado, 2011. "Formative evaluation of electricity distribution utilities using data envelopment analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(7), pages 1298-1319, July.
    7. Sueyoshi, Toshiyuki & Yuan, Yan & Goto, Mika, 2017. "A literature study for DEA applied to energy and environment," Energy Economics, Elsevier, vol. 62(C), pages 104-124.
    8. Adler, Nicole & Friedman, Lea & Sinuany-Stern, Zilla, 2002. "Review of ranking methods in the data envelopment analysis context," European Journal of Operational Research, Elsevier, vol. 140(2), pages 249-265, July.
    9. Maria Elisabete Duarte Neves & Maria Do Castelo Gouveia & Catarina Alexandra Neves Proença, 2020. "European Bank’s Performance and Efficiency," JRFM, MDPI, vol. 13(4), pages 1-17, April.
    10. Zhou, P. & Ang, B.W. & Poh, K.L., 2008. "A survey of data envelopment analysis in energy and environmental studies," European Journal of Operational Research, Elsevier, vol. 189(1), pages 1-18, August.
    11. Victoria Wojcik & Harald Dyckhoff & Marcel Clermont, 2019. "Is data envelopment analysis a suitable tool for performance measurement and benchmarking in non-production contexts?," Business Research, Springer;German Academic Association for Business Research, vol. 12(2), pages 559-595, December.
    12. Ruiz, José L. & Sirvent, Inmaculada, 2019. "Performance evaluation through DEA benchmarking adjusted to goals," Omega, Elsevier, vol. 87(C), pages 150-157.
    13. Victor V. Podinovski & Tatiana Bouzdine-Chameeva, 2021. "Optimal solutions of multiplier DEA models," Journal of Productivity Analysis, Springer, vol. 56(1), pages 45-68, August.
    14. Rezaeiani, M.J. & Foroughi, A.A., 2018. "Ranking efficient decision making units in data envelopment analysis based on reference frontier share," European Journal of Operational Research, Elsevier, vol. 264(2), pages 665-674.
    15. Hisham Alidrisi & Mehmet Emin Aydin & Abdullah Omer Bafail & Reda Abdulal & Shoukath Ali Karuvatt, 2019. "Monitoring the Performance of Petrochemical Organizations in Saudi Arabia Using Data Envelopment Analysis," Mathematics, MDPI, vol. 7(6), pages 1-16, June.
    16. Henriques, C.O. & Gouveia, M.C., 2022. "Assessing the impact of COVID-19 on the efficiency of Portuguese state-owned enterprise hospitals," Socio-Economic Planning Sciences, Elsevier, vol. 84(C).
    17. Valentin Zelenyuk, 2019. "Data Envelopment Analysis and Business Analytics: The Big Data Challenges and Some Solutions," CEPA Working Papers Series WP072019, School of Economics, University of Queensland, Australia.
    18. Pereira de Souza, Marcus Vinicius & Souza, Reinaldo C. & Pessanha, José Francisco M. & da Costa Oliveira, Carlos Henrique & Diallo, Madiagne, 2014. "An application of data envelopment analysis to evaluate the efficiency level of the operational cost of Brazilian electricity distribution utilities," Socio-Economic Planning Sciences, Elsevier, vol. 48(3), pages 169-174.
    19. Afsharian, Mohsen & Ahn, Heinz & Harms, Sören Guntram, 2021. "A review of DEA approaches applying a common set of weights: The perspective of centralized management," European Journal of Operational Research, Elsevier, vol. 294(1), pages 3-15.
    20. Reuben Elan & Verma Bharat Bhushan & Bhat Ramesh, 2001. "Hospital Efficiency: An Empirical Analysis of District and Grant-in-Aid Hospitals in Gujarat," IIMA Working Papers WP2001-07-05, Indian Institute of Management Ahmedabad, Research and Publication Department.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jomega:v:53:y:2015:i:c:p:104-114. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/375/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.